Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Dreamstime
1616 Westgate Circle
37027 Brentwood
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dreamstime service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Dreamstime: Easy Method
What is Dreamstime
Dreamstime is an online stock content marketplace offering royalty‑free images, illustrations, footage and related creative assets for businesses and individuals. It sells subscriptions and credit packs and operates through its website as well as third‑party app stores.
The service manages purchases, renewals and downloads and publishes its refund and cancellation terms on its site; purchases made through Apple or Google are subject to those stores’ separate cancellation and refund processes.
How to cancel Dreamstime
- Web purchase (via Dreamstime website): Sign in, go to your Payment Profiles (billing) page and turn off automatic renewal. Note: if you have an active yearly subscription you must first convert it to a monthly plan (by paying the difference) before you can cancel the monthly renewal. If a renewal is charged despite cancellation and you have not used any downloads, contact Dreamstime support for a refund. See Dreamstime terms and contact.
- App Store (iOS) purchase: Subscriptions bought via Apple must be cancelled in your Apple Account settings on iPhone, iPad or Mac via Subscriptions. Dreamstime cannot cancel App Store subscriptions for you. See Apple support (Subscriptions).
- Google Play (Android) purchase: Cancel in the Google Play app or at play.google.com under Payments & subscriptions → Subscriptions → Dreamstime → Cancel. Uninstalling the app does not cancel the subscription. See Google Play guidance: Google Play cancel steps.
- If you need assistance from Dreamstime billing, contact their support (including toll‑free Canada number 1‑800‑243‑1791) or use the Dreamstime contact page. For paper correspondence, send a registered letter to their business address (see Address section below).
What happens when you cancel
Cancelling stops automatic renewal at the end of your current billing period; it does not usually remove access immediately - you typically retain access until the paid period ends. Cancelling does not automatically issue a refund except where Dreamstime’s refund rules apply.
For subscriptions purchased through Apple or Google Play, cancellation through your Dreamstime account does not affect those store subscriptions; you must use the relevant store settings. Dreamstime may retain account data and download history per its policies.
Will I get a refund?
Dreamstime’s general policy allows refunds within 30 days of purchase only if no media has been downloaded using the plan. Promotional first‑fees are non‑refundable if media was downloaded during the promo. If renewal occurs despite a valid cancellation and you have not used downloads, Dreamstime’s support can review and may issue a refund.
Technical issues are treated separately: if media fails to download or has technical flaws, you may request a refund of credits used (typically within 7 days) and ask for correction of any extra credits deducted after multiple failed attempts. App Store and Google Play purchases are subject to Apple’s and Google’s refund procedures and timelines; you must request those refunds through the respective store if you bought there.
Dreamstime plans and pricing
| Plan | Price (CAD) | Billing | Notes |
|---|---|---|---|
| Monthly subscription | Varies | Monthly | Prices listed in USD/GBP on site; CAD amounts depend on checkout conversion. |
| Yearly subscription | Varies | Yearly | Yearly plans must be converted to monthly (paying the difference) before cancellation is allowed. |
| Credit packs / One‑time purchases | Varies | One‑time | Credits are purchased in USD/GBP; refunds depend on usage and technical issue rules. |
Your consumer rights in Canada
Under Canadian consumer protection laws, digital subscription services must provide clear cancellation and refund terms. Dreamstime’s published 30‑day refund policy for unused plans aligns with common expectations, but if terms were not clearly disclosed you may have additional recourse under provincial consumer protection statutes.
For purchases through Apple or Google Play, Apple’s and Google’s refund mechanisms also apply. If Dreamstime fails to honour its published policies or engages in misleading practices, you can seek assistance from provincial consumer protection offices or raise concerns with the Competition Bureau. For billing and cancellation help you can also contact Dreamstime directly via their contact page or toll‑free in Canada at 1‑800‑243‑1791.
Customer experiences
Users report positive experiences with helpful and professional Dreamstime customer service and praise the large selection and quality of images as well as an intuitive platform and fast upload/review processes. See examples on review sites such as Trustpilot.
Negative feedback commonly cites unexpected charges or confusion around free trials and renewals, contributor complaints about low royalties and high payout thresholds, slow contributor download speeds, and reports of misleading trial terms that led to immediate billing. For contributor‑side reviews consult sources such as Sitejabber and the BBB.
Documentation checklist
- Account email and Dreamstime username
- Order number / transaction ID and purchase date
- Payment method details and a screenshot of the billing charge
- Proof of no downloads (if requesting a 30‑day unused refund) or screenshots showing download errors
- Correspondence with support (ticket numbers, emails) and any refund confirmation
- If purchased via Apple or Google Play: App Store / Google Play receipt and purchase confirmation
- If sending written cancellation: a copy of the registered letter and tracking receipt
Common mistakes
Many customers assume that deleting the app cancels the subscription, but uninstalling does not stop auto‑renewal; cancellation must be done in your Dreamstime account or through the App/Play Store depending on where you purchased. Another frequent error is expecting an automatic refund after cancelling - refunds follow Dreamstime’s rules and timeframes and are not guaranteed solely because you cancelled.
Other pitfalls include not converting a yearly plan to monthly before trying to cancel (as required by Dreamstime), missing the 30‑day refund window, or failing to save receipts and transaction IDs which slows any dispute or refund request. When purchased via Apple/Google, contacting Dreamstime rather than the store can lengthen resolution time because stores control those transactions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (direct purchase) | Refund possible within 30 days if no downloads; technical refunds within ~7 days for download failures. | Low - Medium (cancel via Payment Profiles; yearly→monthly conversion may add steps) |
| Apple App Store (iOS) | Refunds handled by Apple under its policies; Dreamstime cannot directly refund App Store charges. | Medium (must request via Apple’s Subscriptions/Report a Problem process) |
| Google Play (Android) | Refunds handled by Google Play per Google’s refund rules; contact Google for store purchases. | Medium (request via Google Play account or support) |
After cancelling
After you cancel, keep copies of the cancellation confirmation and any correspondence. Monitor your bank or card statements for unexpected renewals and contact Dreamstime support immediately if a renewal posts after you cancelled and you have unused downloads; Dreamstime may refund such charges if policy conditions are met. For App Store or Google Play purchases, file refund requests with the respective store and keep their responses as part of your documentation.
Useful links: Dreamstime terms and policies at Dreamstime Terms, contact and support at Dreamstime Contact, Apple subscriptions info at Apple Support (Subscriptions), and Google Play subscription guidance at Google Play help.
Address
For registered written notices or correspondence, send to:
Dreamstime LLC, 1616 Westgate Circle, Brentwood, TN 37027, United States
Sending by registered mail (raccomandata A/R) is advisable if you require proof of delivery for a cancellation letter.