Cancellation service N°1 in Hong Kong
Contract number:
To the attention of:
Cancellation Department – Driver Easy
Canton Road 30
2622 Hong Kong
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Driver Easy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Driver Easy: Easy Method
What is Driver Easy
Driver Easy is a Windows driver updater utility that scans PCs for outdated or missing drivers, offers driver downloads and one‑click updates, and includes features such as driver backup, restore points and premium support. It is offered in free and paid (Pro, Business) versions and is sold directly and through third‑party payment processors.
How to cancel Driver Easy
- For web purchases processed via 2Checkout: open Driver Easy’s unsubscribe page, provide the email used for purchase and the order number, and submit the cancellation request; this stops automatic renewal but the subscription remains active until its expiry date.
- For purchases made through Apple App Store or Google Play: follow the subscription‑management and cancellation flow in your App Store / Google Play account (Driver Easy’s help pages and terms do not explicitly cover these platform purchases, so you must use the platform’s cancellation tools).
- If you prefer a physical notice, you may send a written cancellation request to the company address (see Address section), ideally by registered mail for proof of delivery.
What happens when you cancel
When you cancel a Driver Easy subscription purchased via the web (2Checkout), cancellation stops future automatic renewals but the current subscription remains active until the paid period ends. Your license will not be renewed at the next billing date unless you re‑subscribe. If you cancel a subscription purchased through an app store, the platform’s rules determine whether access continues until the end of the billing period.
Driver Easy may retain account and purchase records for support, refunds and fraud prevention according to its policies. If you request deactivation of a license as part of a refund, the license key may be invalidated once the refund is processed.
Will I get a refund?
Driver Easy offers a 30‑day money‑back guarantee for Home and Business plans: if you request a refund within 30 days of purchase you are generally entitled to a full refund and the subscription will be cancelled and the license deactivated. The Computer Repair Shop license is non‑refundable. Refunds requested after 30 days may be denied and fair‑use restrictions apply (for example, repeated purchases and refunds can be refused).
Refund processing timeframes vary by payment method: credit/debit card refunds are processed within 1 business day but may take 5 - 7 business days to appear on your statement; PayPal is typically processed within 1 business day and may take ~2 days to appear; wire/check refunds process in 5 - 7 business days and can take 10 - 14 days to appear; direct debit may take longer (up to six weeks in some cases); other methods generally take up to 7 business days to process and up to 14 days to appear.
Driver Easy plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Driver Easy Pro (1 PC) | £29.95/year (GBP) | Annual | One‑year license for 1 PC; automatic driver detection; 1‑click updates; driver backup; restore point; rollback; hardware info export; certified drivers; premium support; 100% money‑back guarantee |
| Driver Easy Pro (3 PCs) | £29.95/year (GBP) | Annual | License covers 3 PCs; all Pro features |
Your consumer rights in Canada
Under Canadian consumer protection laws, there is often a statutory right of withdrawal for digital goods and subscription services (commonly a 14‑day cooling‑off period depending on the province and the nature of the contract). Driver Easy’s stated policy is more generous in many cases, offering a 30‑day money‑back guarantee for eligible Home and Business plans. Canadian consumers may invoke Driver Easy’s 30‑day guarantee and also rely on any applicable provincial statutory rights where they apply.
Note that certain products and licenses (for example, the Computer Repair Shop license) are explicitly non‑refundable, refunds after the 30‑day window can be refused, and fair‑use restrictions (such as repeated purchases and refunds) will be enforced.
Customer experiences
Many users report Driver Easy is easy to use and effective at finding and updating drivers that Windows Update misses; the company’s customer support is frequently praised for responsiveness and helpfulness. Users also report it can quickly resolve driver‑related system issues when it works as intended.
Negative experiences include very slow downloads for very large driver packages (for example, multiple‑GB updates), occasional missed drivers (some chipsets or Wi‑Fi adapters are not found), and reports that some driver updates have caused system instability in isolated cases (for example, broken Wi‑Fi after a driver update). These points are typical tradeoffs with driver updater tools - benefits for many users, but occasional compatibility or coverage gaps for others.
Documentation checklist
- Order number or invoice ID
- Email address used for the purchase
- Date of purchase
- Payment method used (credit card, PayPal, etc.)
- License key (if supplied) and screenshots of account/subscription page or receipt
- Brief reason for cancellation/refund request (optional but helpful)
Common mistakes
Common mistakes include attempting to cancel through the wrong channel (for example, expecting Driver Easy support to cancel an App Store subscription rather than using Apple’s subscription management), not providing the order number or purchase email, and missing the 30‑day refund window. Another frequent error is assuming cancellation is immediate - for web purchases processed via 2Checkout, cancellation stops renewals but the current paid period remains active until expiry.
Also avoid repeatedly purchasing and refunding the product; fair‑use rules can result in refund denials or account restrictions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (via 2Checkout) - Driver Easy unsubscribe page | 30‑day money‑back guarantee for Home/Business plans; Computer Repair Shop license non‑refundable; refund timeframe depends on payment method | Low - submit request online with email and order number |
| Apple App Store / Google Play | Refund and cancellation handled by the platform per App Store / Google Play policies (Driver Easy help pages do not explicitly govern these) | Medium - follow the app store’s subscription management and refund process; timing and approval vary |
| Registered mail / written request to company address | Refunds are not guaranteed via mail; a written request can supplement online requests and provide proof of notice | High - slower, requires proof of delivery and follow‑up |
After cancelling
After you cancel, keep copies of your cancellation confirmation, order number and any correspondence. If you are requesting a refund, allow the stated processing times for your payment method and monitor your account. If you need help, check Driver Easy’s unsubscribe and support pages or contact the payment processor. Useful links: Driver Easy unsubscribe page, Driver Easy Support / Help Center, Driver Easy Terms & License, and 2Checkout (payment processor). If you send written notice, use registered mail for proof of delivery.
Address
Driver Easy
Canton Road 30
2622 Hong Kong