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Cancellation Duet Display: Easy Method
What is Duet Display
Overview
Duet Display is an app and service that turns a tablet or smartphone into a second display for a computer (or provides similar extended-display and drawing functionality). It is offered as subscription plans (e.g., Duet Air, Duet Pro) with wired and wireless display modes and, for higher tiers, drawing features such as pressure and tilt sensitivity.
How to cancel Duet Display
- Web: Sign in to Duet Account Management, open the Profile tab, choose Manage Subscription, then Cancel Subscription. Do not rely on signing out or closing the browser - you must complete the cancellation flow until a confirmation appears.
- iOS (App Store): Cancel via your Apple subscriptions in your iPad/iPhone settings or the App Store subscriptions screen. You must cancel at least 24 hours before the end of the current period to avoid auto‑renewal. Note that Duet does not allow cancellation from inside the app itself.
- Android (Google Play): Open Google Play on your Android device, go to Subscriptions, select your Duet subscription and tap Cancel subscription. Uninstalling the app does not cancel your subscription.
What happens when you cancel
When you cancel a Duet subscription it generally stops auto‑renewal at the next billing cycle but does not instantly erase your account. You will normally retain access for the remainder of the paid period. Cancellation through the platform that processed the payment (Apple, Google Play) or through Duet’s account management should stop future charges; however, account data, settings, and any saved preferences are typically retained unless you explicitly request account deletion.
Will I get a refund?
Duet does not publicly promise automatic refunds for cancelled subscriptions. Refunds are not guaranteed and, per Duet’s publicly available guidance, users should request refunds either through Duet support or via the platform used for purchase (for example Apple’s App Store or Google Play refund procedures). Duet’s help pages do not reference a statutory 14‑day cooling‑off entitlement; Canadian consumer protection may offer remedies in some circumstances but Duet does not explicitly reference such rights. If you believe you qualify for a refund, start by contacting Duet support and the relevant platform, and keep records of transactions and correspondence.
Duet Display plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Duet Air (Annual) | C$69.99 per year | Annual | Wired or wireless second display functionality |
| Duet Pro (Annual) | C$99.99 per year | Annual | Duet Air features plus pressure & tilt sensitivity, advanced drawing tools |
Your consumer rights in Canada
Duet’s publicly available terms and help screens do not state a statutory 14‑day cancellation or refund right for digital subscriptions. In Canada, there is no uniform federal automatic 14‑day cooling‑off period for digital subscriptions; provincial consumer protection laws can differ and may offer remedies where a business’s practices are unfair or misleading. Duet does not expressly reference Canadian statutory rights, so Canadian consumers may need to rely on platform refund mechanisms (Apple/App Store, Google Play), direct support requests to Duet, or dispute resolution through their financial institution or consumer protection agency if they cannot obtain a refund directly.
Customer experiences
Reviews are mixed. Many users praise Duet for turning an iPad into a reliable second display and report prompt, helpful customer support resolving setup or performance issues. At the same time, a substantial number of users report difficulty cancelling subscriptions, unexpected charges after deletion or uninstall, and slow or unresponsive support when seeking refunds. These negative reports frequently cite hard‑to‑find cancellation options or continuation of auto‑renewals despite attempts to cancel.
Documentation checklist
- Account email and username; subscription confirmation or receipt (date, plan, amount)
- Payment transaction IDs or billing statement entries showing the charge
- Screenshots of subscription status, cancellation attempts, and any in‑app messages
- Copies of support requests, ticket numbers, and any reply emails
- Device/OS details and app version relevant to the purchase
Common mistakes
Common errors include assuming that deleting the app or signing out will cancel a subscription - uninstalling the app does not stop billing. Another frequent mistake is attempting to cancel inside the Duet app on iOS, which is not supported; iOS subscriptions must be managed through Apple. Waiting until the last minute (less than 24 hours before renewal on Apple) can lead to an unwanted charge. Also, not saving confirmation screenshots or emails can make it harder to dispute a charge later.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Duet Account Management) | Request via Duet support; not automatic | Medium - High (requires completing flow to confirmation; some users report issues) |
| iOS (App Store) | Request via Apple/App Store refund procedures; Duet support can assist | Medium (must cancel via Apple; must cancel ≥24 hours before renewal) |
| Android (Google Play) | Request via Google Play refund procedures; Duet support can assist | Medium (cancel through Google Play subscriptions; uninstalling does not cancel) |
After cancelling
Keep the cancellation confirmation and any correspondence. Monitor your bank or card statements for future charges for at least one billing cycle. If you are charged after cancelling, first contact Duet support and the platform used for purchase (Apple or Google Play) and provide the documentation listed above. If Duet’s support route does not resolve the issue, you can request a refund via the platform, file a dispute with your payment provider, or seek advice from your provincial consumer protection office. For formal dispute or cancellation notices that Duet’s terms may require to be sent by mail, use certified/registered mail as appropriate.
Address
Duet Inc.
1065 SW 8th St, #2249
Miami, FL 33130, USA
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Written by Logan Lewis
Regulatory watch · 5 years experience
Legal analyst tracking eIDAS, GDPR and electronic delivery regulations for 5 years to make sure every Postclic template is compliant and admissible in court.
FAQ
To cancel your Duet Air subscription, sign in to Duet Account Management, navigate to the Profile tab, select Manage Subscription, and follow the cancellation flow until you receive a confirmation. You can also cancel via registered mail if needed.
When you cancel your Duet Pro subscription, auto-renewal stops, but you retain access until the end of the current billing cycle. Your account data and settings remain unless you request deletion. Consider sending a written cancellation request for proof.
Refunds are not guaranteed upon cancellation. You should request a refund through Duet support or the platform used for purchase. Keep records of your transactions and any correspondence, and consider sending a written request for a refund.
The Duet Pro plan includes all features of Duet Air, plus advanced drawing tools and pressure & tilt sensitivity for enhanced functionality. If you decide to cancel, ensure you follow the official cancellation process via registered mail for documentation.
Duet Display does not explicitly state a statutory 14-day cancellation right for digital subscriptions in Canada. Consumers may need to rely on platform refund mechanisms or direct support requests. Verify your rights through your contract or local consumer protection agency.