Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Dzine Ai
Seattle, WA 98102, USA
98102 Seattle
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Dzine Ai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Dzine Ai: Easy Method
What is Dzine Ai
Overview
Dzine AI is a cloud-based, AI-powered design suite that offers image and video generation, editing tools, asset storage and export options across several subscription tiers. It markets features such as text-to-image and image-to-image generation, video models, an AI editor, and various export and storage capabilities aimed at creators and teams.
How to cancel Dzine Ai
- Cancel on the web (recommended for direct subscribers): Log into your Dzine AI account at dzine.ai/profile (or use the team-admin page for team plans), go to your Subscription/Billing or “Manage Plan & Invoice” in the Stripe portal and select “Cancel Subscription.” You will need your account email and login credentials. Cancellation stops auto-renewal immediately; access typically continues until the end of the paid period.
- Cancel via Google Play (if you subscribed on Android): Open the Google Play Store app → Menu → Payments & subscriptions → Subscriptions → select Dzine AI → Cancel. This stops further renewals; access normally continues until the period end. See Google’s guidance at Google Play support.
- Cancel via Apple App Store (if you subscribed on iOS): On your iPhone/iPad go to Account Settings → Subscriptions → select Dzine AI → Cancel. Apple recommends cancelling at least 24 hours before the renewal date to avoid being charged for the next period. See the app listing at Dezine on the App Store.
What happens when you cancel
When you cancel a Dzine AI subscription the service will stop auto-renewing at the end of the current billing period, but you normally retain access and any included credits or benefits until that period expires. Cancellation does not typically remove your account or stored assets immediately; data retention and deletion follow Dzine AI’s account policies (export or back up important files before making changes). Cancellation does not automatically trigger refunds for past payments.
Will I get a refund?
Dzine AI’s published policy states that subscription payments are non‑refundable and that no refunds, partial or full, will be issued for subscription charges. Platform rules also apply if you subscribed via Google Play or the Apple App Store: Apple generally does not refund unused portions of a subscription term, and Google Play’s refund decisions are handled case-by-case by Google or the developer. In Canada, certain statutory consumer protections (see next section) may provide additional rights in limited circumstances; however, if Dzine AI’s terms clearly state non‑refundable and service access was provided immediately, refunds are generally not available. If you believe you were incorrectly charged or did not receive paid service, you can dispute the charge via your payment provider or ask the platform (Google/Apple) to review the case.
Dzine Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Free | C$0.00 | Monthly | 32 Regular Image Credits per day; basic AI tools (text-to-image, image-to-image, auto-prompt, background removal, preset characters); 100 MB asset storage |
| Beginner | C$ (equivalent of US$8.99/month) | Monthly | 900 Fast Image Credits/month; everything in Free plus watermark removal, 2× high-res JPG exports, AI Editor (local edits, object insert/removal, generative expand), Face Kit, image enhance & upscale, product background, 1 GB asset storage, private generation, permanent projects, commercial use license |
| Creator | C$ (equivalent of US$19.99/month) | Monthly | 3,000 Fast Image Credits/month; Unlimited Regular Image Credits; 3,000 Video Credits/month; everything in Beginner plus 4× high-res JPG/PNG exports, SVG & 3D model export, custom styles & color palettes, hand repair, all video models, text-to-video, image-to-video, lip sync, video editor, chat editor, 10 private characters, 10 GB asset storage, concurrent jobs |
| Master | C$ (equivalent of US$59.99/month) | Monthly | Unlimited Fast Image Credits; 9,000 Video Credits/month; everything in Creator plus 60 Pro Style storage slots, 60 private characters, train 3 characters concurrently, 100 GB asset storage, 12 concurrent image jobs, priority support, NSFW content options |
Note: Dzine AI lists pricing in USD; the final C$ amount on your statement will depend on your payment provider’s USD→CAD conversion rate. No Canada‑specific CAD pricing is published on the official site.
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection laws, consumers may have a limited cancellation or “cooling‑off” right for remotely purchased digital content in certain situations, often described as a 14‑day period. That right can be affected if the digital service is immediately provided and fully delivered at purchase (for example, immediate account access), and if the merchant’s terms clearly disclose non‑refundability. Rights vary by province (for example, Quebec provides distinct consumer protections) and may override a vendor’s stated policy in some circumstances. If you believe your statutory rights have been breached - for example, you paid but did not receive the paid service - you can file a complaint with your provincial consumer protection office or dispute the charge with your bank or card issuer.
Customer experiences
Public reviews are mixed. Positive feedback highlights Dzine AI as a capable all‑in‑one design tool with strong image-to-image outputs and an expanding video toolset, and some users report excellent results once they learn the interface. Negative reports commonly cite problems cancelling on mobile, receiving charges after unsubscribing, long or failed generation jobs (e.g., video stuck on “Generating…”), credit consumption for unusable outputs, and slow or unresponsive customer support. These patterns suggest checking cancellation steps and saving proof (screenshots, receipts) if issues arise.
Documentation checklist
- Account email and login credentials; subscription receipt or order confirmation (transaction ID, date); platform used to subscribe (Website/Stripe, Google Play, or App Store); screenshots of subscription status, cancellation attempts, error messages or failed generations; payment method and last four digits of card; plan name and renewal date.
Common mistakes
Users often make avoidable errors such as attempting to cancel through the wrong channel (for example, cancelling on the website when the subscription is billed through Google Play or the App Store), waiting until after the renewal date, or not saving confirmation screenshots and receipts. Another common issue is assuming credits or failed jobs will be automatically refunded - Dzine AI’s policy and many platform policies do not guarantee pro‑rated refunds. Finally, not checking platform-specific cancellation windows (Apple’s suggested 24‑hour window) can lead to unexpected renewals.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Stripe) | No (Dzine AI states subscriptions are non‑refundable) | Easy - cancel from dzine.ai/profile or billing settings |
| Google Play | Case-by-case - Google or developer may consider refunds; not guaranteed | Medium - cancel in Google Play; refunds depend on Google’s review |
| Apple App Store | Usually no for unused term; Apple handles refund requests separately | Medium - cancel in Apple Subscriptions; some users report charged after unsubscribing |
After cancelling
After you cancel, export or back up any assets you need, save copies of receipts and screenshots showing cancellation confirmation, and note the date your access will end. If you believe you were incorrectly charged or you did not receive the paid service, contact Dzine AI support and the platform through which you subscribed; you can also open a dispute with your payment provider. Helpful links: Dzine AI pricing and terms at dzine.ai/pricing, Dzine AI profile page at dzine.ai/profile, Google Play subscription support at support.google.com, and the App Store listing at apps.apple.com. If provincial consumer protection may apply, consider contacting your provincial consumer affairs office for guidance.
Address
Dzine AI / Administrative contact address: Seattle, WA 98102, USA