Cancellation service #1 in China
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Easeus service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Easeus: Easy Method
What is Easeus
EaseUS is a software company that offers PC and mobile utilities such as data recovery, disk management, and backup tools. Its products are sold directly through EaseUS’ online store and through third‑party platforms such as the Apple App Store and Google Play.
How to cancel Easeus
- If you purchased directly from the EaseUS website (processed by Cleverbridge or 2Checkout): follow the cancellation link or instructions in your order email or log into the vendor portal indicated in that email (Cleverbridge: click the "Cancel your subscription" link; 2Checkout: follow the guidance in the linked knowledge‑base article). Cancelling in the vendor portal stops future auto‑renewals but does not automatically issue a refund. If you purchased via Apple (iOS) or Google (Android): cancel the subscription in your Apple ID or Google Play account settings; EaseUS cannot cancel App Store or Play Store subscriptions for you and uninstalling the app does not stop billing. For detailed vendor links, see the "After cancelling" section below.
What happens when you cancel
Cancelling a subscription through the website vendor portal will stop future automatic renewals. Your current paid period typically remains active until the end of that billing period unless a refund is requested and granted. If you cancel an App Store or Google Play subscription via Apple or Google, the subscription will remain active until the end of the current period and will not renew afterward. In all cases, if a refund is granted by EaseUS or the platform, the associated license or access will usually be deactivated when the refund is processed.
Will I get a refund?
EaseUS advertises a 30‑day money‑back guarantee for purchases made directly through their website (processed by Cleverbridge or 2Checkout). If you request a refund within 30 days and your request falls within the company’s stated grounds, a full refund (no fees) is generally granted and the license will be deactivated. Exceptions include requests made more than 30 days after purchase, situations where the product worked as intended, and certain non‑technical grounds or other exclusions listed in EaseUS’s policy. If you purchased through Apple or Google, refunds and cancellation rights are governed by those platforms’ policies rather than EaseUS’s direct refund policy.
Easeus plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Data Recovery Wizard Pro (PC) - 1 Month | C$68.81 | Monthly | 1 device license, 1 month |
| Data Recovery Wizard Pro (PC) - 1 Year | C$98.30 | Annual | 1 device license, 1 year |
| EaseUS Todo Backup Home - 1-Year Subscription | C$20.00 | Annual | Home backup software, Windows PCs (sale price) |
| EaseUS Todo Backup Home - 2-Year Subscription | C$34.97 | 2-Year | Home backup software, Windows PCs (sale price) |
| EaseUS Todo Backup Home - Lifetime Upgrades | C$51.30 | Lifetime | Home backup software, always receive newest version (sale price) |
Your consumer rights in Canada
Digital purchases in Canada are regulated by provincial consumer protection laws. Some provinces (for example, British Columbia and Quebec) have statutory distance‑sale cooling‑off periods; however, EaseUS’s own published policy offers a 30‑day money‑back guarantee for website purchases, which is more generous than a 14‑day minimum and will generally be the applicable timeframe when it is more favourable to the consumer. If you purchased through Apple or Google, refund and cancellation procedures generally follow those platforms’ rules, though provincial laws and general consumer protection statutes may provide additional remedies in cases of non‑delivery, defective software, or unfair practices. If a vendor or platform does not resolve an unauthorized or incorrect charge, you may also be able to pursue a dispute or chargeback through your payment provider or card issuer under Canadian consumer protection mechanisms.
Customer experiences
Public reviews are mixed. Many users on Trustpilot praise EaseUS for effective recovery performance, fast support, helpful license resets and reasonable pricing, especially for data‑recovery scenarios. Other reviews and forums report problems: some users say the free version only allows scanning (no recovery) without upgrading, find cancellations or refunds difficult, or describe unexpected charges and inconsistent refund outcomes. The pattern in reviews suggests that technical performance is often rated positively, while billing, refund and subscription management are the most frequent sources of complaints.
Documentation checklist
- Order confirmation email (with vendor name: Cleverbridge or 2Checkout) or App Store/Google Play subscription receipt
- Purchase date, transaction ID, and last four digits of the card used
- Screenshot(s) of the subscription in your Apple or Google account or the vendor portal
- Copies of any correspondence with EaseUS support and dates/times of chats or tickets
- Evidence of uninstalling the app (if relevant) and a clear statement if you believe charges were unauthorized
Common mistakes
Users commonly assume that deleting the app cancels a subscription; it does not - unpaid subscriptions purchased via Apple or Google still renew until you cancel through those platform accounts. Another frequent mistake is believing that clicking a “cancel” link in an email automatically produces a refund; cancellation typically only stops future auto‑renewals and does not guarantee a refund unless you submit a refund request within the vendor’s refund period. Finally, failing to keep the original order email or transaction ID can slow down support and refund handling.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| EaseUS website (Cleverbridge / 2Checkout) | Full refund possible if requested within 30 days; cancelling alone stops renewal but does not automatically refund. | Low - Medium |
| Apple App Store (iOS) | Refunds governed by Apple’s policies; contact Apple Support for requests - EaseUS cannot process these. | Medium |
| Google Play Store (Android) | Refunds governed by Google Play policies; request via Google Play account or support. | Medium |
| Payment provider / bank chargeback | Possible for unauthorized or unresolved charges; outcome depends on issuer investigation. | High |
| Registered letter / formal notice to corporate address | Unlikely to produce an immediate refund; may serve as formal evidence in disputes. | High |
After cancelling
Keep your order email, transaction ID and any support correspondence until the billing period ends or until any refund is resolved. If you purchased on the EaseUS site, read their refund policy and submit a refund request within 30 days if eligible: EaseUS refund policy. If your purchase was through Apple or Google, cancel and request refunds through their accounts and support pages - EaseUS cannot cancel App Store or Google Play subscriptions for you; see guidance here: cancelling App Store or Google Play subscriptions. For community feedback and common experiences, consult user reviews such as Trustpilot: EaseUS on Trustpilot. If you believe a charge is unauthorized and vendor/platform support does not resolve it, contact your card issuer or payment provider to discuss dispute or chargeback options, and consider provincial consumer protection resources or filing a complaint with relevant Canadian authorities.
Address
CHENGDU Yiwo Tech Development Co., Ltd., 12 F, Building 1, Idealism Center, No. 38 Tian Yi Street, Hi‑tech Zone, Chengdu, Sichuan Province, China, 610041