Cancellation Easy Fax: Simple Process

What is Easy Fax

Easy Fax is a mobile and web service for sending faxes using credits or occasional in‑app purchases rather than a traditional phone line. The app offers pay‑per‑use credit bundles for sending pages, and also advertises ad‑free weekly, monthly, and yearly premium plans; purchases are listed in USD and charged in CAD at the prevailing exchange rate on your payment method.

Easy Fax’s publicly available documentation emphasizes automatic credit refunds when a fax fails, a free first fax page, and email support, but it does not publish a detailed cancellation policy on its website or FAQ pages.

How to cancel Easy Fax

• Web portal (if available in your account): Sign in to the Easy Fax web portal and look for Account Details → Billing → “Cancel My Account”. If you cannot find a cancel option, proceed to email support.
• In‑app purchases (Apple App Store / Google Play): The app primarily sells credits on a pay‑per‑use basis and lists subscriptions for ad removal; for store subscriptions, cancel through your Apple or Google account subscriptions page (not inside the app). For one‑time credit purchases, there is no subscription to cancel in the store.
• Email support: If you cannot cancel through the portal, or you have a special case (annual plan, multiple fax numbers, or an outstanding balance), contact Easy Fax support at easyfax@coolmobilesolution.com. Provide your account email, fax number, and last four digits of the payment card so support can identify the account and process cancellation or adjustments.

What happens when you cancel

When you cancel, access to any subscription features (such as ad‑free premium faxes) will typically stop at the end of the current paid period. For credit bundles and pay‑per‑use services, cancelling does not necessarily delete unused credits unless the provider’s terms say so - Easy Fax does not publish a clear policy on credit expiration in its public FAQ. Deliverability and sending features will stop for cancelled accounts, and you will no longer be billed for recurring subscriptions if they were active and cancelled through the correct channel.

Because Easy Fax’s site does not list a full data‑retention or account deletion policy, expect to request explicit account closure and data deletion from support if you require it; keep copies of confirmations you receive from support for your records.

Will I get a refund?

Easy Fax’s publicly available policy states that credits used for sending are automatically refunded if a fax fails to send - credits will return to your account without manual action. Beyond that, Easy Fax does not publish a general money‑back guarantee or a statutory 14‑day “cooling‑off” refund policy in its FAQs.

For accidental or incorrect in‑app purchases made through Apple or Google, you may be able to request a refund from the platform (Apple or Google) following their refund procedures. If you believe you are owed a refund beyond automatic credit returns (for example, charged for a service not rendered), contact Easy Fax support first and keep transaction receipts; if no satisfactory response, escalate with the store (if applicable) or your card issuer.

Easy Fax plans and pricing

Your consumer rights in Canada

Canadian consumer protection recognizes certain expectations for digital goods and services. Easy Fax’s credit‑based, pay‑per‑use model is treated differently from recurring subscriptions: automatic refunds of credits for failed sends meet the basic expectation that you are not charged for services that did not work. There is no evidence Easy Fax offers a statutory 14‑day cooling‑off period for credit purchases in its public materials.

If you made purchases via Apple or Google, both platforms provide separate refund mechanisms for accidental or incorrect charges. If Easy Fax refuses a legitimate refund request for a failed service and you cannot resolve it with the developer or the app store, you may consider contacting your payment provider or provincial consumer protection office for further options.

Customer experiences

User reports are mixed. On the positive side, users note the convenience of a free first fax page and availability of email support for some issues. The app’s automatic credit refund for failed sends is also cited as a helpful feature.

On the negative side, multiple user reviews report problems such as credits being deducted despite apparent failures to send, lost or disappearing input during sending, failed transmissions, and slow or non‑responsive support. These complaints suggest you should keep clear records (screenshots, timestamps, receipts) when you send faxes or request refunds.

Documentation checklist

• Account email and username, associated fax number, and device used
• Purchase receipts (App Store / Google Play receipts or credit card statements)
• Screenshots or logs of failed fax attempts (including date/time and recipient number)
• Last four digits of the payment card used, and any confirmation/cancellation emails from Easy Fax

Common mistakes

One frequent mistake is assuming that buying credits is the same as a subscription: credits are one‑time purchases and will not be “cancelled” the same way a recurring subscription is. Users sometimes try to cancel through the app store when the item they bought was a one‑time credit bundle; in that case, the store cannot cancel a consumed credit bundle but can consider refund requests for accidental purchases.

Another common error is not keeping receipts or screenshots of failed sends. Because Easy Fax’s FAQ relies on automatic credit refunds for failed transmissions, having clear evidence of failure speeds up support requests. Finally, some users expect a broad money‑back guarantee; because Easy Fax does not publish such a policy, assume refunds are limited to failed transmissions and platform‑mediated purchases unless support explicitly agrees otherwise.

Comparative recap

After cancelling

After you cancel, retain all confirmation emails, receipts, and screenshots for at least several months in case of billing disputes. If you need further assistance, first contact Easy Fax at easyfax@coolmobilesolution.com. For in‑app purchases made through Apple or Google, follow their refund procedures: Apple Report a Problem and Google Play purchases & refunds. If you believe your consumer rights in Canada are affected, consult your provincial consumer protection office or general guidance from the Government of Canada on digital purchases.

Address

No postal or registered business address for Easy Fax (CoolMobileSolution) is publicly listed in available documentation. The only published support contact is email: easyfax@coolmobilesolution.com. If you require a formal postal address for legal notices, request it directly from support and keep email records of that request.