Cancellation Easypark: Simple Process

What is Easypark

EasyPark is a mobile and web service that lets drivers find and pay for parking without coins or meters. It records parking sessions, applies location-based rates where available, and charges a small convenience fee for transactions processed through the app.

In Canada EasyPark operates on a per-transaction basis rather than as a recurring subscription; the officially documented charge for Canada is a convenience fee added to each parking transaction.

How to cancel Easypark

• Stop any active parking sessions and check your account for unpaid or pending transactions before requesting cancellation.
• Try deleting or closing your account from the app or account settings on EasyPark's website (look for "Delete account" or "Close account").
• If you cannot delete the account in-app, contact EasyPark support using the app's help/contact section or the website contact form and request account cancellation in writing; include your account email, vehicle number, and date of request.
• If you want a formal written cancellation or do not get confirmation, send a signed cancellation letter by registered mail (with return receipt) to EasyPark's postal address; keep a copy and the receipt as proof.
• After requesting cancellation, ask for written confirmation and retain screenshots, message threads, and any cancellation reference number.

What happens when you cancel

When the account is closed you will no longer be able to start or manage parking sessions from that account. Because Canadian EasyPark usage is charged per transaction, cancelling prevents future convenience-fee charges but does not automatically reverse already completed transactions.

EasyPark will retain transaction records and account information as required by its policies and applicable law; you can request specific information about retention and ask for deletion of personal data under Canadian privacy laws (subject to legal and accounting retention rules).

Will I get a refund?

There is generally no refund for the per-transaction convenience fee in Canada once a parking transaction has completed. Refunds are possible in exception cases such as billing errors, duplicate charges, unauthorized transactions, or clear service failures; those must be raised with EasyPark support promptly and, if necessary, disputed with your payment provider.

If you believe you were charged in error, gather receipts and timestamps, contact EasyPark support first, and if unresolved, follow your bank or card issuer's dispute/chargeback procedure.

Easypark plans and pricing

Your consumer rights in Canada

Canadian consumers are protected by federal and provincial consumer protection laws that require honest billing and permit remedies for unfair practices. If you encounter billing errors, misrepresentation, or unauthorized charges, you can file complaints with your provincial consumer protection office.

You also have privacy rights over your personal data (under federal and provincial privacy laws such as PIPEDA and relevant provincial statutes); you may request access to records held about you and, where applicable, request correction or deletion subject to legal limits. For payment disputes, you can contact your card issuer to request a chargeback if charges are unauthorized or incorrect.

Customer experiences

Many users find EasyPark convenient for eliminating meter hassles and for remote session control. Common praise includes ease of starting/stopping parking sessions and the small size of the per-transaction fee.

Reported issues center on customer support responsiveness, occasional billing or location-matching errors, and frustration when users expect refunds for convenience charges. Keeping records and prompt contact with support typically speeds resolution.

Documentation checklist

• Account email and username; vehicle plate numbers tied to the account
• Screenshots of account settings and any in-app deletion options
• Receipts or transaction records showing dates, times, locations, and amounts
• Any messages, emails, or support ticket numbers from EasyPark
• Registered mail receipt or proof of delivery if you send a written cancellation
• Bank or card statements showing the disputed charge(s)

Common mistakes

Common errors include attempting to cancel while an active parking session is running (which can leave unpaid or disputed charges), not keeping proof of the cancellation request, and assuming the per-transaction convenience fee will be refunded automatically. Another frequent mistake is sending a cancellation to the wrong company address or using an informal message that leaves no clear proof of the request.

To avoid problems, end sessions first, collect supporting screenshots, and obtain written confirmation of the cancellation.

Comparative recap

After cancelling

After cancellation confirm you can no longer start parking sessions and monitor your bank/card statements for unexpected charges for at least two billing cycles. If charges continue, contact EasyPark again, then your payment provider to open a dispute if needed. If you want your personal data removed, request deletion in writing and follow up if you do not receive a response.

Helpful resources: EasyPark's official site for support and account controls, Government of Canada consumer information for general rights, and the Office of the Privacy Commissioner for privacy-related requests.

Quick links: EasyPark, Government of Canada - Consumer, Office of the Privacy Commissioner of Canada, Financial Consumer Agency of Canada.

Address

EASYPARK
Herikerbergweg 102
1101 CM Amsterdam
Netherlands