Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Effecto
Via Roma, 141/143
28017 San Maurizio d’Opaglio
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Effecto service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Effecto: Easy Method
What is Effecto
Effecto is a subscription-based mental health and tracking app that offers structured programs, assessments, and tracking features to support users’ well-being. It is available directly via the Effecto website and as an app through the Apple App Store and Google Play, with auto-renewing plans and multiple pricing tiers.
How to cancel Effecto
- Web (direct subscription via Effecto website): Email help@effecto.app at least 48 hours before the end of your current subscription period and request confirmation of cancellation. For legal certainty, send the same cancellation text by registered mail with return receipt (raccomandata A/R) to Effecto Group S.p.A., Via Roma 141/143, 28017 San Maurizio d’Opaglio (NO), Italy; keep proof of delivery.
- Apple App Store: Cancel via your Apple account by managing subscriptions in your Apple ID settings or contact Apple Support for help - Effecto indicates Apple handles App Store subscriptions. See Apple’s instructions at Apple support: manage subscriptions.
- Google Play: Cancel via your Google Play account by managing subscriptions in Google Play or contact Google support - Effecto directs users to Google Play for those subscriptions. See Google’s instructions at Google Play: cancel or change a subscription.
- Important note: Deleting the app does NOT cancel your subscription. You must receive explicit confirmation of cancellation before removing the app if you want to be sure billing has stopped.
What happens when you cancel
When you cancel a subscription, billing should stop at the end of the current paid period; you generally retain access through that paid period. Effecto requires that you receive confirmation of cancellation - do not rely on app deletion as evidence of cancellation. Account data and progress may be retained by Effecto according to its privacy and data-retention policies; if you need a copy of your data or want to remove content, request export or deletion explicitly and retain any confirmation messages.
Will I get a refund?
Effecto's stated policy is a no-refund rule unless the product is proven faulty. They ask users to contact help@effecto.app within 14 days of purchase with detailed information and visual proof of the fault to request a refund. In-app purchases made through the Apple App Store or Google Play must be refunded directly through Apple or Google; Effecto does not process those refunds. Note that the 14-day proof-of-fault requirement may be restrictive; if you believe you are entitled to a refund under applicable consumer protection laws, you may wish to raise the issue with provincial authorities or the platform provider (Apple/Google) if the purchase was made there.
Effecto plans and pricing
Below are the plan names and Canadian prices as shown in the App Store (derived from USD prices and subject to exchange-rate variation). Periods are auto-renewing but not fully specified by Effecto in publicly visible materials.
| Plan | Price | Period | Features |
|---|---|---|---|
| Unlimited access (lower tier) | ≈ C$54.00 | Auto-renewing | Full access to tracking features |
| Unlimited access (higher tier) | ≈ C$102.50 | Auto-renewing | Full access to tracking features |
Your consumer rights in Canada
Canadian consumers have protections under provincial consumer protection laws that can require clear disclosure, fair cancellation processes, and remedies for misleading billing or unfair contract terms. Effecto’s requirement for proof of fault within 14 days for refunds may be viewed as restrictive; you may be entitled to additional rights under provincial statutes depending on the province where you live. For assistance or to raise concerns, you can contact the Canadian address and phone number provided by Effecto’s Canadian contact: 10405 Boul. Lacroix, Bureau 301, Saint-Georges, QC G5Y 1K2; phone 1 877 527 2630. If self-help fails, consider contacting your provincial consumer protection office or the platform provider (Apple/Google) if the purchase was made through an app store.
Customer experiences
User feedback is mixed. Positive reviews note that Effecto’s program structure, initial assessment, and navigation are straightforward and well designed, with clear questions and relevant mental-health content. Negative reviews repeatedly cite heavy upselling and many add-on offers during onboarding, and a number of users report difficulty cancelling or obtaining refunds, unexpected or repeated charges after cancellation attempts, and burdensome billing practices. These concerns appear across multiple review platforms and consumer complaint sites.
Documentation checklist
- Receipt or proof of purchase (email confirmation, App Store/Google Play receipt, or card/bank statement)
- Subscription details (account email, subscription ID if available, plan name and charge dates)
- All correspondence with Effecto (sent and received emails), and registered-mail proof if used
- Visual evidence of any product fault (screenshots, logs, timestamps) if requesting a refund under Effecto’s fault policy
- Any confirmation of cancellation from Effecto, Apple, or Google
Common mistakes
Common mistakes include assuming deleting the app cancels the subscription, waiting until the last minute to request cancellation (risking missed 48-hour windows), failing to obtain and keep written confirmation of cancellation, and not retaining purchase receipts or bank statements as proof of charges. Another common error is contacting Effecto for refunds on in-app purchases made through Apple or Google; those refunds must be handled through the respective store.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct subscription via Effecto website) | Refunds only if product is proven faulty and Effecto approves; contact help@effecto.app within 14 days with evidence. | Medium - High: must email at least 48 hours before renewal; recommended to send registered mail and obtain confirmation. |
| Apple App Store | Refunds handled by Apple; contact Apple Support or request via your Apple account. | Low - Medium: cancel via Apple ID or contact Apple Support; refunds depend on Apple’s process. |
| Google Play | Refunds handled by Google; request via Google Play Help. | Low - Medium: cancel via Google Play account or contact Google Support; refunds depend on Google’s process. |
After cancelling
After you cancel, keep all confirmation emails and records of the cancellation request and any registered-mail receipts. If you were billed after cancellation, contact Effecto at help@effecto.app and your bank or card issuer to dispute unauthorized charges. For platform purchases, use the Apple or Google refund request flows: Apple support: manage subscriptions and Google Play: cancel or change a subscription. For general Canadian consumer guidance, see federal and provincial consumer protection resources (for example, Government of Canada consumer pages) or contact your provincial consumer protection office if you cannot resolve the issue directly.
Address
Effecto Group S.p.A., Via Roma, 141/143, 28017 San Maurizio d’Opaglio (NO), Italy