Cancellation service N°1 in Ecuador
Contract number:
To the attention of:
Cancellation Department – Ehost
Samborondón Cdla La Gloria Mz 40 Solar G
Samborondón
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ehost service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Ehost: Simple Process
What is Ehost
Ehost (also styled eHost or eHosting) is a web hosting provider offering shared hosting, dedicated servers and add‑on services such as extra storage, email accounts, databases, dedicated IPs and SSL certificates. The company operates services marketed in Canada (e.g., eHosting.ca) and is associated with Ehost LLC (addressed in Ecuador for some account and legal matters).
How to cancel Ehost
- Log in to your Client Area / control panel and locate the cancellation or billing section. Submit the cancellation request using the cancellation form (this is the primary and recommended method).
- Allow sufficient notice: follow the Client Area requirement of at least 10 days before the renewal date where specified. Some listings (Mecca / eHosting.ca) require written notice and may request 30 days’ notice - check your account terms and follow the strictest notice period that applies to your contract.
- If your plan or region requires written notice, send an email or fax to the provider as backup and keep copies. Optionally, send a registered letter (raccomandata A/R) to Ehost LLC’s Ecuador address as supplementary proof if you are unable to get timely confirmation via the Client Area.
- Keep confirmation: save the cancellation confirmation number, support ticket, date/time, and any follow‑up emails. If you have domains, start any transfer or renewal decisions before submitting cancellation.
What happens when you cancel
When you cancel, the service typically continues until the end of the paid period unless the provider states immediate termination. Access to hosting control panels, email and site files may remain available until account termination; however, providers may suspend services for unpaid charges. Domain registrations are separate from hosting: if you registered a domain through the host you must request transfer or ensure renewal separately to avoid losing the domain.
Accrued charges and outstanding balances remain payable. Some providers do not issue refunds for periods already used or for renewals; confirm whether your account will be suspended or fully closed and whether any data retention or deletion policy applies so you can back up files, databases and email before access is removed.
Will I get a refund?
Refund eligibility depends on which Ehost product and the timing of your cancellation. For eHosting.ca (Mecca) there is usually a voluntary 14‑day money‑back guarantee for new subscribers: a full refund within 14 days but with deductions such as a CAD $15 administration fee and any cheque handling fees. A partial refund may be available within the first three months but will deduct the admin fee, cheque charges and the equivalent of three months’ hosting fees; there are generally no refunds after three months or for renewals.
Separate eHost listings (reported by third parties) have a 45‑day money‑back guarantee on shared hosting for first‑time buyers (refunds minus domain registration cost); non‑first‑time buyers are not eligible and refunds after the guarantee period are at the company’s discretion. Because policies vary, always check your specific plan’s terms and request written confirmation of any refund amount and timing.
Ehost plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Dedicated Server (entry-level) | C$129.00 | Monthly | Linux or Windows server, Intel or AMD, ≥2 GB RAM, Disk, 150 GB transfer |
| Web Hosting - Basic | C$2.49 | Monthly | 250 MB storage, 50 email accounts, basic web features |
| Web Hosting - Mid Tier | C$5.95 | Monthly | 4 GB storage, 100 email accounts, database support |
| Web Hosting - Higher Tier | C$12.95 | Monthly | 20 GB storage, unlimited email accounts, WordPress support |
| Add-on - Disk/Web Space (5 MB) | C$1.99 | Monthly | Extra storage |
| Add-on - Email Account (each) | C$1.50 | Monthly | Per extra email account |
| Add-on - MySQL/Access Database | C$6.00 | Monthly | 25 MB database |
| Add-on - Dedicated IP | C$6.00 | Monthly | One static IP address |
| Add-on - 128‑bit SSL Certificate | C$6.00 | Monthly | SSL for secure connections |
Your consumer rights in Canada
Canadian consumer protection varies by province and by the type of contract. A 14‑day statutory cooling‑off period applies for certain distance or door‑to‑door agreements in specific contexts, but it is not automatically guaranteed for all web hosting contracts - whether it applies depends on how the contract was formed and the provincial rules. In addition to the host’s voluntary refund policy (for example the 14‑day policy noted above), you may have chargeback or dispute rights with your credit card issuer or bank and protection under provincial consumer protection laws. If in doubt, keep clear records and contact your provincial consumer protection office or seek independent advice.
Customer experiences
Online reviews are mixed but include multiple one‑star complaints about involuntary account cancellation, overbilling, unauthorized recurring charges, long or poor support responses, hidden fees, DNS problems and difficulty migrating domains or recovering email access. Some reports describe lost client emails and business impact. Positive reviews are less prominent in the available data. Because experiences vary by account and product, document all communications, save invoices and confirmations, and ask for written resolution timelines if you encounter problems.
Documentation checklist
- Account username/customer ID, domain names and associated email addresses
- Copies/screenshots of invoices, payment receipts and billing history
- Saved cancellation form submission, support ticket numbers and confirmation emails
- Backups of website files, databases and email exports (local copy)
- Domain EPP/Auth codes and transfer authorizations if you plan to move domains
- Records of any phone calls (date/time, person spoken to) and screenshots of errors
Common mistakes
Common errors include missing the required notice period (leading to an automatic renewal), cancelling before you’ve backed up site data and email, and assuming hosting cancellation automatically transfers or cancels domain registrations. Other mistakes are trying to cancel via an App Store or Google Play channel when the provider does not use those stores, and failing to obtain written confirmation of cancellation or refund eligibility. For example, a customer who cancelled but did not export email access reported losing client messages, and another who relied on a phone call without a ticket had difficulty proving the cancellation date.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Client Area (cancellation form) | Eligible per plan policy (e.g., 14‑day Mecca refund minus admin fee; some products 45‑day for first‑time buyers) | Low - recommended and fastest |
| Email or fax (written notice) | Same eligibility but may require 30 days’ notice for some plans | Medium - requires follow‑up and proof |
| Registered letter to Ehost LLC (Ecuador) | Same eligibility; serves as supplementary legal proof | High - slower and more bureaucratic |
| App Store / Google Play | Not applicable for most eHosting services (no App Store cancellation path) | Not applicable / Ineffective |
After cancelling
After you submit cancellation, monitor your email for confirmation and any refund or final invoice. Immediately back up or transfer sites, databases and email if you have not already done so. If you expect a refund, ask for a timeline and keep proof of the provider’s response. If problems arise (non‑confirmation, unexpected charges, data loss), contact support in writing and consider contacting your payment provider for a dispute or chargeback if necessary. For additional help, check the provider’s support pages and general consumer resources:
eHosting.ca (main site) - support and client area links are usually available from the main site; and Government of Canada - Consumer Services for guidance on rights and dispute resolution.
Address
Ehost LLC, Samborondón Cdla La Gloria Mz 40 Solar G, Ecuador