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I hereby notify you of my decision to terminate the contract relating to the Elevenlabs service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Elevenlabs: Easy Method
What is Elevenlabs
ElevenLabs is an AI-driven audio platform that provides text-to-speech, speech-to-text, voice cloning, and related API services for creators and businesses. It offers a range of subscription plans, an online dashboard, and mobile apps (iOS and Android) to generate and manage synthetic speech and voice assets.
How to cancel Elevenlabs
Where you bought your ElevenLabs subscription determines how you cancel it. Follow the appropriate steps below for App Store, Google Play, or the ElevenLabs website.
- App Store (iOS): Open Settings on your iPhone/iPad, tap your name, then Subscriptions and cancel the ElevenLabs subscription there. ElevenLabs cannot cancel App Store subscriptions for you. Your subscription stays active until the end of the current billing period. See the ElevenLabs help article: Managing Your ElevenLabs Subscription - Mobile App vs Website.
- Google Play (Android): Open the Play Store app, tap your profile icon > Payments & subscriptions > Subscriptions and cancel ElevenLabs from that list. ElevenLabs cannot cancel Google Play subscriptions; access continues until the current period ends. See the same ElevenLabs help article: Managing Your ElevenLabs Subscription - Mobile App vs Website.
- Web (Website / Stripe): Sign in at ElevenLabs, go to Account > Settings > Manage Subscription or use the profile menu > Subscription > Manage subscription to cancel, upgrade, or downgrade. Cancellations take effect at the end of the billing cycle; unused credits are forfeited on cancellation or downgrade. See: Managing Your ElevenLabs Subscription - Mobile App vs Website.
What happens when you cancel
When you cancel a subscription purchased via the ElevenLabs website, your subscription typically remains active until the end of the current billing period. For web subscriptions, unused credits are generally forfeited when you cancel or downgrade, so plan to use any remaining credits before the end date.
For subscriptions billed through Apple or Google, cancelling through their platform stops future renewals but does not remove access until the paid period finishes. Deleting or banning your ElevenLabs account does not automatically cancel App Store or Google Play subscriptions - those must be cancelled through the respective stores.
Will I get a refund?
ElevenLabs’ policy for web (Stripe) purchases allows refunds if requested within 14 days of payment and no credit quota was used during the period you want refunded. You must contact ElevenLabs support and provide reasons for the refund request. For App Store or Google Play purchases, refunds must be requested through Apple or Google support; ElevenLabs cannot process those refunds directly. See: How can I request a refund? and Refunds and cancellations in the iOS or Android app.
Elevenlabs plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Free | C$0.00 (est.) | Monthly | 10k credits/month (TTS, STT, Music, Agents, API access) |
| Starter | ≈ C$6.75 / month | Monthly | Commercial license, Instant Voice Cloning, 30k credits/month |
| Creator | ≈ C$14.85 / month | Monthly | Professional Voice Cloning, 192 kbps audio, 100k credits/month |
| Pro | ≈ C$133.65 / month | Monthly | 44.1 kHz PCM audio output, 500k credits/month |
| Scale | ≈ C$445.50 / month | Monthly | 2M credits/month, 3 seats, multi-seat workspace |
| Business | ≈ C$1,782.00 / month | Monthly | 11M credits/month, low-latency TTS, 3 pro clones, 5 seats |
Prices are approximate estimates converted from USD (estimated rate ~1.35) and rounded; ElevenLabs does not list CAD pricing directly. Taxes and currency rounding may apply on checkout.
Your consumer rights in Canada
Under Canadian consumer protection law, digital goods and automatic renewals generally must be cancellable and sellers must present clear terms. You may have a right to a refund if the service is not as described or renews unfairly. For purchases made through Apple or Google, Canadian users may also request refunds from those platforms. In Quebec, forfeiture of credits or unclear terms could be subject to additional scrutiny under the Consumer Protection Act. ElevenLabs’ 14-day refund window for eligible web purchases is consistent with common protections for digital purchases in Canada, but outcomes depend on the specific facts of each request.
Customer experiences
Many users praise the naturalness and quality of ElevenLabs’ voices, improvements over time, and helpful customer service in cases where support responded quickly and issued refunds when appropriate. Long-term users often report value for money when the product meets their needs.
Conversely, recurring complaints include server-side errors, occasional glitches or unexpected inserted words (sometimes when credits are low), confusion over credit usage and rollovers, and frustration with support response times. Several users have reported difficulties getting refunds or cancelling app-store billed subscriptions, or feeling passed back and forth between Apple/Google and ElevenLabs.
Documentation checklist
- Account email and username
- Receipt or proof of purchase (transaction date)
- Subscription method (App Store, Google Play, or Website/Stripe)
- Description of the problem and screenshots or logs if relevant
- Dates showing any unused credit periods you believe qualify for a refund
Common mistakes
Many users assume ElevenLabs can cancel mobile purchases even when they subscribed through Apple or Google; that is not the case. Another frequent mistake is cancelling an ElevenLabs account without cancelling the subscription in the App Store or Play Store, which leaves the subscription active and billable.
Users also sometimes miss the 14-day refund window for web purchases or fail to document that no credits were used during the refund period. Finally, not checking remaining credits before cancelling can result in forfeiting unused credit unexpectedly.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Request via Apple support; ElevenLabs cannot directly process refunds for App Store purchases. | Medium - High (must use Apple support channels) |
| Google Play (Android) | Request via Google Play support; ElevenLabs cannot directly process refunds for Play Store purchases. | Medium - High (must use Google support channels) |
| Website (Stripe) | ElevenLabs may refund within 14 days if no credits were used during the refundable period; contact ElevenLabs support with reasons. | Low - Medium (self-serve cancellation; refund depends on credit usage and policy) |
After cancelling
After you cancel, confirm the cancellation in the store or account where you subscribed and keep the confirmation or screenshot for your records. If you purchased via the ElevenLabs website and believe you qualify for a refund, contact ElevenLabs support with the information from the checklist above and reference the refund policy: How can I request a refund?.
If you used the mobile app and need help cancelling or requesting a platform refund, consult the ElevenLabs mobile help: Cancel or request a refund in the iOS or Android app. Remember that account bans or deletions do not cancel App Store or Google Play subscriptions - you must cancel them through Apple or Google.
Address
Eleven Labs Inc., 169 Madison Ave #2484, New York, NY 10016, USA
If you need to send a written notice (for example, to exercise withdrawal rights or provide formal documentation), sending an unequivocal letter by post to the address above is recommended. For proof of delivery, consider registered mail or a tracked service.