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I hereby notify you of my decision to terminate the contract relating to the Emastered service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Emastered: Easy Method
What is Emastered
eMastered is an online audio mastering service that uses automated processing to enhance and finalize music tracks. It is designed for musicians, producers, and hobbyists who want faster, lower-cost mastering compared with traditional studio mastering.
The service offers subscription plans and standalone product purchases, web account management, and download-based delivery of mastered files.
How to cancel Emastered
To cancel a subscription purchased through eMastered's website, use your account settings. If you subscribed via Apple or Google, there is no specific online cancellation path documented by eMastered; those subscriptions are typically managed through the App Store or Google Play account settings.
- Log into your account on eMastered, go to "My Account" → "Account Settings" → "Change Plan", then click "Cancel" and confirm. The subscription is canceled immediately for future billing but your access usually remains until the end of the paid period. For the web cancellation guide see How do I cancel my plan?.
What happens when you cancel
When you cancel via the web account settings, future billing stops immediately; however, you retain access to the features included in the paid plan until the end of the current paid period. Your account and any mastered files you downloaded remain accessible according to eMastered's normal account and download policies.
Canceling does not automatically refund charges. If you subscribed through a third-party app store (Apple or Google), cancellation and any refund requests may need to be handled through those stores rather than directly in your eMastered account.
Will I get a refund?
eMastered's posted refund policy offers a full refund if requested within 14 days of purchase provided you have downloaded fewer than four songs. The Terms state that to qualify you must cancel through your account settings and send written notice to support@emastered.com. Refunds are not available after the 14-day window or if you have downloaded four or more mastered tracks.
Subscription plans (including Plus, Professional, Advanced Plans, and Yearly Paid Monthly) are otherwise non‑refundable for partial periods once used beyond the eligibility conditions. For legacy ATOM standalone purchases before March 31, 2025, a 72‑hour refund window may apply as a one‑time courtesy according to the Terms.
For the official refund FAQ see I Want My Money Back - Refund Policy, and for Terms see eMastered Terms.
Emastered plans and pricing
| Plan | Pricing | Notes |
|---|---|---|
| Plus | Varies | Subscription plan; non‑refundable for partial periods beyond eligibility. |
| Professional | Varies | Subscription plan; non‑refundable for partial periods beyond eligibility. |
| Advanced Plans | Varies | Subscription tier; refund eligibility follows standard 14‑day / <4 downloads rule. |
| Yearly Paid Monthly | Varies | Annual billing option paid monthly; see Terms for refund rules. |
| Legacy ATOM (standalone) | Varies | Purchases before March 31, 2025 may have a 72‑hour one‑time courtesy refund window. |
Your consumer rights in Canada
Under Canadian consumer protection, digital subscription services must provide clear information about cancellation and refund policies. The eMastered 14‑day refund condition (with the fewer‑than‑four downloads requirement) aligns with common seller policies, but provincial consumer protection laws may offer additional remedies where terms are unfair or inadequately disclosed.
If eMastered does not honor its posted policies, Canadian consumers can escalate by contacting their provincial consumer affairs office, disputing charges with the payment provider (credit card issuer or the platform used such as Apple/Google), or filing complaints with federal agencies if deceptive practices are suspected. Keep written records of requests and responses to support any escalation.
Customer experiences
Many users praise eMastered for ease of use, quick results, and noticeable audio improvements at an affordable price, noting intuitive drag‑and‑drop workflows and accessible mastering for non‑professionals. See examples on Trustpilot: Trustpilot (Canada).
However, some customers report limitations such as weak album/library organization and restricted preview functionality. There are documented complaints (BBB, Reddit) alleging difficulties obtaining refunds despite meeting stated criteria, unresponsive or unsatisfactory support, unexpected billing, or sudden service termination. Examples include the Better Business Bureau: BBB complaints and public discussions on Reddit.
Documentation checklist
- Account email and username; subscription order number or invoice.
- Purchase date and payment method (credit card, PayPal, App Store/Google Play receipt).
- Download history or proof showing fewer than four mastered downloads (if claiming a 14‑day refund).
- Screenshots of your account cancellation page or error messages, and copies of all communications with support.
Common mistakes
Common errors that delay or prevent refunds include waiting past the 14‑day window, failing to confirm cancellation in the account settings before requesting a refund, or not providing written notice to support as required by the Terms. Another frequent problem is attempting to cancel an App Store or Google Play subscription via the eMastered website instead of using the platform where the subscription was purchased; refunds and cancellations for those purchases are typically handled through the store.
Example: a user who downloaded four mastered tracks and then requests a refund within 14 days will likely be ineligible under the posted policy. Another example: a user who cancels but provides no documentation of cancellation or payment receipt may face longer processing times or a denied claim.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web account cancellation (Account Settings → Change Plan → Cancel) | Eligible for full refund if requested within 14 days and fewer than four downloads; otherwise non‑refundable for partial periods. | Low - straightforward in account settings; follow written notice requirement for refunds. |
| Apple App Store / Google Play | Refunds handled by the respective store; eMastered documentation does not specify a direct path. | Medium - High - must use platform processes; outcomes depend on store policies. |
| Email to support (support@emastered.com) | Required written notice for refund eligibility; subject to Terms and evidence (download counts, timing). | Medium - depends on support responsiveness and documentation provided. |
| Postal letter to corporate address | Not explicitly documented as a standard refund path; may be used for formal notices if other channels fail. | High - slow and may not substitute for required online cancellation or written email notice. |
After cancelling
After you cancel, verify that billing is stopped and save confirmation screenshots or emails. If you intend to request a refund within the eligible period, cancel in your account settings and send written notice to support@emastered.com with your order information and proof of downloads. For the official cancellation walkthrough refer to eMastered cancellation help, and for refund eligibility see Refund Policy.
If your subscription was billed through Apple or Google, consult their support pages for subscription cancellation and refund requests. If you cannot resolve an issue with eMastered support, consider disputing the charge with your payment provider or contacting your provincial consumer protection office in Canada.
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