Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Envato
PO Box 16122, Collins Street West
8007 Victoria
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Envato service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
18/01/2026
Cancellation Envato: Easy Method
What is Envato
Envato is a digital marketplace and subscription service offering creative assets such as stock photos, templates, themes, code, audio files and more through platforms including Envato Elements and the Envato Market (ThemeForest, CodeCanyon, etc.). It provides both single‑item purchases and subscription access models for individuals and teams.
Envato operates globally; this guide explains how to cancel subscriptions or purchases and outlines refund expectations and Canadian consumer considerations.
How to cancel Envato
- Web (Envato Elements subscription): Log in to your account → My Account → Manage subscription → Cancel subscription → fill the optional survey → click "Cancel My Subscription". You retain access until the next billing date. No pro‑rata refunds; after expiry you cannot download new items or create new licenses, though End Products already licensed remain usable. Note that promotional subscriptions may not be renewable at the same promotional rate.
- App Store / Google Play subscriptions: Envato does not process these cancellations. You must cancel directly via Apple or Google subscription management (via your device or their support pages).
What happens when you cancel
When you cancel an Envato Elements subscription you keep access to downloads and assets until the end of the current paid period; you will not receive pro‑rata refunds for unused time. After the subscription expires you cannot download new items or create new licenses, though previously licensed End Products remain usable under their licence terms. For single‑item purchases on Envato Market, cancellation and refund handling depends on the marketplace rules and the item’s refund eligibility.
Cancelling does not automatically delete your account or necessarily remove your personal data. Account and order records are retained per Envato’s policies. If you opened a dispute through your payment provider, Envato may suspend your account while the dispute is investigated.
Will I get a refund?
For Envato Elements subscriptions there is no general right to a refund; refunds are only issued where required by applicable law or at Envato’s discretion. Common reasons such as “changed my mind” or “subscribed by mistake” are typically not sufficient. Refund requests are assessed on a case‑by‑case basis; approved refunds are returned to the original payment method and you may bear any currency conversion costs. Lodging an unauthorized dispute with your bank or card issuer can lead to account suspension.
For Envato Market single purchases (ThemeForest, CodeCanyon and similar) refunds are governed by marketplace refund rules. Refunds may be granted when an item is not downloadable or has substantial faults and when requests meet the marketplace’s criteria and timeframes (for many items this requires action within 30 days; supported items may have different conditions such as 180 days). “Low quality” or “changed my mind” are generally not accepted reasons. If the author declines a refund, you can escalate to Envato for review but Envato’s decision is final.
Envato plans and pricing
| Plan | Price | Billing | Typical Features |
|---|---|---|---|
| Envato Elements (individual) | Varies | Varies (monthly/annual) | Unlimited downloads of included assets while subscribed |
| Envato Elements (teams) | Varies | Varies (monthly/annual) | Multi‑seat access, license management for teams |
| Envato Market (single items) | Varies | One‑time purchase | Per‑item licences, optional support from authors |
Your consumer rights in Canada
Canadian federal and provincial consumer protection laws can provide rights in relation to refunds and unfair business practices, but digital content is often treated differently from physical goods. A statutory “cooling‑off” period that applies to some in‑person or distance sales may not apply where digital content is delivered immediately and access is provided right away. Envato’s published policies state no general refunds for subscriptions, which aligns with many digital platforms, but that does not necessarily override statutory rights in all provinces.
If you believe a statutory right applies (for example under Quebec or Ontario consumer protection rules), document the transaction, contact Envato support first, and if not resolved consider contacting your payment provider, provincial consumer protection office, or a legal advisor. Be aware that initiating a chargeback without first following Envato’s dispute process can lead to account suspension and loss of access to purchased assets.
Customer experiences
Customer feedback is mixed. Some users report positive interactions with Envato support - for example, prompt refunds for unused billing cycles in individual circumstances and professional handling of certain cases. Such experiences indicate Envato may exercise discretion in specific refund situations.
Conversely, many users report difficulties obtaining refunds when items are faulty or do not meet expectations, confusion over “money‑back guarantee” statements, concerns about automated or unhelpful support responses, unexpected charges after attempted cancellation, and occasional account restrictions that affect access to purchased assets. These negative reports suggest you should document everything and keep records when seeking cancellation or refunds.
Documentation checklist
- Account email and username, order number or subscription ID, date(s) of charge(s).
- Payment method details (last 4 digits only for security), screenshots of billing and subscription pages, and any confirmation emails.
- Detailed description of the issue and timeline (downloads, failures, support interactions), plus support ticket IDs or message threads.
- If sending a written cancellation or complaint, prepare a signed letter and send by registered mail (raccomandata A/R) to ensure delivery confirmation; keep the tracking receipt.
Common mistakes
Many users assume cancelling their account is the same as cancelling a subscription - but subscriptions must be cancelled via the Manage subscription controls or via Apple/Google if billed through those stores. Another common mistake is cancelling only within the app store or only on the website when the subscription was purchased through the other channel, which can lead to continued charges.
Other pitfalls include failing to check the next billing date (so access and charges may continue until that date), not saving confirmation of cancellation, and initiating a chargeback before trying the provider’s internal dispute process - the latter often causes account suspension and complicates recovery of assets.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Envato Elements subscription (Manage subscription) | No general refunds; discretionary/case‑by‑case; retain access until period end | Low - cancelling is straightforward; obtaining refunds can be difficult |
| App Store / Google Play subscriptions | Refunds handled by Apple/Google according to their policies | Medium - you must use Apple/Google interfaces and policies |
| Envato Market single purchase (ThemeForest, CodeCanyon) | Possible if criteria met (e.g., not downloaded, serious faults); case‑by‑case | High - author dispute procedures and strict eligibility rules |
After cancelling
After cancellation, keep copies of all confirmation emails and screenshots showing the subscription status and the cancellation confirmation. If you need help or want to request a refund, start with Envato support and provide the documentation from the checklist. If your subscription was billed through Apple or Google, use their subscription management and support processes for cancellations or refunds.
Helpful links: Cancel Your Subscription (Envato Elements), Can I get a refund on Envato Elements?, Refunds for ThemeForest and CodeCanyon, Cancel subscriptions on Apple devices, Cancel or get refunds on Google Play.
Address
Envato (for registered mail correspondence): PO Box 16122, Collins Street West, Victoria 8007, Australia