Cancellation service N°1 in Malta
Contract number:
To the attention of:
Cancellation Department – Everai
Triq Is‑Soll Central Business Centre, 56
SVR 1833 Santa Venera
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Everai service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Everai: Easy Method
What is Everai
Everai (also appearing as Candy.ai or EverAI in billing) is a provider of AI-powered subscription services. It is offered through web accounts and billed to cards; publicly available Canadian pricing and plan names are not posted in the sources provided.
How to cancel Everai
- On the web: Log in → My Profile → Settings → click "Unsubscribe" at the bottom and follow the prompts to confirm cancellation.
- If you prefer a written notice or the web option does not work: contact Everai support and consider sending a registered letter to the company address (see Address section) to ensure receipt. Note third‑party services can draft letters for a fee but are not official representatives.
What happens when you cancel
In most cases cancelling will stop future automatic renewals; your access typically continues until the end of the paid term. Some contract types may require a notice period (commonly none, but in some cases a one‑month notice applies). Data retention and what happens to your account content depend on Everai’s policies - expect the company to retain account records for a period and to remove or archive active service access after the subscription term ends unless otherwise stated.
Will I get a refund?
Refunds are limited under the published Candy.ai/Everai rules. For card payments processed via Candy.ai, refunds are available only if requested within 24 hours of payment and if no more than 20 tokens have been used; technical issues on the user side are not eligible. Only card payments are covered by that specific rule. Outside that narrow window or when token use exceeds the threshold, refunds are unlikely under the stated policy. Consumers who believe a charge was unauthorized can also raise a dispute with their card issuer - some users have reported varying results with bank chargebacks.
Everai plans and pricing
| Plan | Price | Period | Features |
| Varies | Varies | Varies | Varies |
Your consumer rights in Canada
Under Canadian federal and provincial consumer protection rules, suppliers of digital subscriptions must provide clear information on pricing, renewal and cancellation. If billing occurs without proper consent, you may dispute the charge with your card issuer. Provinces such as Quebec have stronger Consumer Protection Acts that can give additional rights for unclear or unfair subscription practices. While Everai’s 24‑hour/≤20‑token refund window is a stated policy, you may still pursue a dispute or complaint with your provincial consumer protection office if cancellation or refund information was not clear or accessible.
Customer experiences
There are limited verified public reviews for Everai in Canadian review sites. Multiple user reports on forums (e.g., Reddit) describe unexpected or recurring charges labeled "EverAI" or "Candy.ai" and difficulties unsubscribing - some describe successful bank disputes, others report mixed outcomes. There are no widely verified TrustPilot or ProductReview Canada entries specific to Everai in the material provided.
Documentation checklist
- Account email/username and subscription receipts (date and amount)
- Screenshots of subscription page, billing descriptor, and "Unsubscribe" confirmation
- Records of token usage or activity showing ≤20 tokens if claiming a 24‑hour refund
- Copies of all communications with Everai support (emails, chats, ticket numbers)
- Bank or card statements highlighting the charge(s)
- Proof of registered mail delivery if you sent a physical cancellation letter
Common mistakes
Common mistakes include assuming an “unsubscribe” click processed without confirming the onscreen confirmation, waiting past the 24‑hour refund window when seeking a Card refund, and not keeping receipts or screenshots that prove token usage or the timing of payments. Another frequent error is disputing charges with the bank without first collecting support correspondence and receipts - banks typically request documentation when assessing unauthorized‑charge claims.
Comparative recap
| Method | Refund | Difficulty |
| Web unsubscribe (My Profile → Settings → Unsubscribe) | Refund only within 24 hours and ≤20 tokens used; otherwise unlikely | Low to moderate (may require confirmation) |
| Contact support / registered letter to company | Possible, depends on policy and discretion; documentation helps | Moderate |
| Bank dispute / chargeback | Possible if unauthorized; outcome varies by issuer and documentation | Moderate - High |
| Third‑party cancellation services | Does not guarantee a refund; may produce a notice for a fee | Low to engage but adds cost and no official advantage |
After cancelling
After you cancel, save confirmation screens and any support ticket numbers, continue to monitor your card statements for unexpected charges, and retain copies of receipts showing payment dates and token use. If you believe a charge was unauthorized, contact your card issuer promptly to start a dispute and provide the documentation checklist items. For specific help articles and policy details see the Candy.ai Help Center and refund policy pages linked below.
Candy.ai Help Center | Candy.ai Refund Policy | Financial Consumer Agency of Canada
Address
EVERAI LIMITED, Triq Is‑Soll Central Business Centre, 56, SVR 1833 Santa Venera, Malta