Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Everlance
595 Pacific Avenue, 4th Floor
94133 San Francisco
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Everlance service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Everlance: Easy Method
What is Everlance
Everlance is a mileage and expense-tracking app designed for independent contractors, small-business owners and anyone who needs CRA‑compliant trip and expense records. It runs on mobile devices and offers subscription plans with automatic trip detection, reporting tools and additional features such as expense tracking and audit protection on higher tiers.
How to cancel Everlance
- App Store (Apple): Cancel through your Apple ID subscription settings. Open Settings on your iPhone/iPad → tap your name → Subscriptions → find Everlance → Cancel Subscription. Everlance directs App Store users to manage subscriptions via Apple.
- Google Play: Cancel through Google Play’s subscription management. Open the Google Play Store → Profile → Payments & subscriptions → Subscriptions → select Everlance → Cancel subscription.
- Web Dashboard / direct (Everlance purchase): Log into your Everlance Web Dashboard → Settings → Manage Subscription → click “Set to Cancel” at least 7 days before renewal. Cancellation via the dashboard is effective at the end of your current billing period.
- If you want a formal paper notice or need to escalate, send registered mail (recommended: raccomandata A/R) addressed to Everlance, Inc., Attn: Complaints or Claims, at the company address (see Address section below). Also consider emailing support@everlance.com for confirmation.
What happens when you cancel
When you cancel a subscription it prevents future renewals but does not usually remove access immediately. For web/direct subscriptions Everlance states cancellations are effective at the end of the current billing period, so you should retain access until that date. Platform subscriptions (Apple/Google) follow the platform’s rules for access after cancellation.
Everlance’s public materials do not detail long‑term data retention or automatic account deletion after cancellation. If you need copies of trips, reports or receipts, export them before the subscription expires or before you delete your account to avoid losing access to records you may need for taxes or audits.
Will I get a refund?
Refunds depend on where you purchased the subscription and on case-by-case review. If you purchased via the Web Dashboard (direct from Everlance), contact support@everlance.com and Everlance will determine eligibility on a case-by-case basis. If you purchased through Apple’s App Store, refunds must be requested from Apple (for example via Apple Support or Apple’s report-a-problem flow). If you purchased through Google Play, Google’s refund policy applies (Google generally requires refund requests within 48 hours of purchase and enforces strict rules). Everlance does not advertise a Canada‑specific 14‑day cooling‑off automatic refund; refunds are handled per platform policy or by Everlance on an exception basis.
Everlance plans and pricing
| Plan | Price (approx. CAD) | Period | Features |
|---|---|---|---|
| Starter (Monthly) | Approx. C$16.50 (converted from US$11.99; final charge depends on Apple/Google exchange rate) | Monthly | Unlimited automatic kilometre tracking, smart trip classification, CRA‑compliant reporting |
| Starter (Yearly) | Approx. C$137 (converted from US$99.99; final charge depends on Apple/Google exchange rate) | Annual | Same as Starter monthly at a discounted annual rate |
| Professional (Yearly) | Approx. C$173 (converted from US$129.99; final charge depends on Apple/Google exchange rate) | Annual | All Starter features plus expense tracking, deduction finder, tax filing, $1M audit protection |
Your consumer rights in Canada
Everlance’s published policies do not explicitly provide a Canada‑specific statutory cooling‑off period (such as a 14‑day automatic refund). Refund handling is governed by the place of purchase - Apple/Google policies for in‑app purchases, or Everlance’s support team for direct purchases - applied on a case‑by‑case basis. Canadian consumers retain general protections under federal and provincial consumer protection laws, but Everlance does not publish additional Canada‑specific guarantees in its standard terms, so you may need to rely on platform dispute procedures or contact your card issuer if you believe your consumer rights have been breached.
Customer experiences
User feedback in Canada is mixed. Positive reports note responsive customer service in some cases, easy-to-use mileage tracking, helpful manual tracking and useful tax/business reporting. Other users report problems such as CSV or report export issues, occasional lost trips or data imprecision, limited free‑tier allowances that frustrated users, and disputes over billing where support did not resolve the matter to the customer’s satisfaction. These experiences suggest results can vary and that exporting key records before cancelling is prudent.
Documentation checklist
- Account email and username
- Order receipt or invoice (App Store/Google Play transaction ID or Everlance receipt)
- Date of purchase and subscription period
- Screenshot of subscription status (in-app or web Settings → Manage Subscription)
- Exported trip and expense reports you want to keep
- Any support correspondence (emails, ticket numbers)
- Proof of payment (card statement) if disputing charges
Common mistakes
People commonly try to cancel in the wrong place - Apple and Google purchases must be cancelled through the respective stores, not via the Everlance website; conversely, direct web purchases must be cancelled in the Web Dashboard. Cancelling too close to the renewal date can result in an unexpected charge if the platform has a processing window; Everlance specifies at least 7 days’ notice for the web dashboard cancellation to be set before renewal. Another frequent error is assuming cancellation guarantees a refund; refunds follow platform rules or Everlance’s case-by-case policy. Finally, many users forget to export important reports before losing access or deleting their account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (Apple) | Request refund from Apple (via Apple Support or report-a-problem); Everlance directs users to Apple. | Medium - Apple handles refunds and may require justification. |
| Google Play | Request refund from Google Play (Google’s policy generally requires requests within 48 hours of purchase). | Medium - High - Google enforces strict time limits and criteria. |
| Web Dashboard / direct | Contact support@everlance.com; refunds are determined case‑by‑case by Everlance. | Medium - cancellation is straightforward; refunds depend on Everlance review. |
| Registered mail / formal complaint | No automatic refund; useful for formal notice or escalation and for creating a paper trail in disputes. | Low - Medium - effective for evidence but not a shortcut to refunds. |
After cancelling
After you cancel, export and save any reports, receipts and trip logs you may need for tax or audit purposes. If you purchased via Apple or Google and want a refund, start the refund process with the platform immediately (Apple: Apple Support; Google: Google Play Help for refunds). For web purchases, email support@everlance.com to request a refund or confirmation of cancellation. If you need to escalate or send a formal notice, consider registered mail to the company address below and keep copies of everything.
Address
Everlance, Inc.
Attn: Complaints or Claims
595 Pacific Avenue, 4th Floor
San Francisco, CA 94133
United States