Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Exitlag
2815 Directors Row, Ste 100, Office 835
32809 Orlando
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Exitlag service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Exitlag: Easy Method
What is Exitlag
Exitlag is a commercial service that routes game traffic through optimized networks to reduce latency and improve connection stability for online games. It is a subscription-based digital product available via the ExitLag website and through mobile app stores.
The service is sold as individual and multiplayer plans and is activated through the ExitLag client or gift-card redemption; billing and refunds follow ExitLag’s published policies and the rules of the platform used to purchase the subscription.
How to cancel Exitlag
Which cancellation method you use depends on where you purchased the subscription. Below are the typical steps for each purchase channel.
- Web (ExitLag website): Sign in to exitlag.com, go to My Account → Manage Subscription (or Plan Management / Subscription Management), click the cancellation link near "Recurring Charge", answer the brief reason form, and confirm cancellation. You will retain access until the end of the current billing period. For ExitLag’s knowledgebase see How Can I Cancel the Multiplayer Plan.
- App Store (iOS): Subscriptions purchased through Apple must be cancelled via Apple’s systems - open the Settings app → your name → Subscriptions → select the ExitLag subscription → Cancel Subscription. ExitLag cannot cancel subscriptions bought through the App Store. See Apple subscription support.
- Google Play (Android): If you bought via Google Play, manage and cancel the subscription in the Play Store’s subscription settings. ExitLag’s documentation for Play purchases is limited, but this follows standard Google Play practice; see ExitLag’s related knowledgebase notes at ExitLag knowledgebase (Google Play).
What happens when you cancel
Cancelling stops future recurring charges but does not typically cut access immediately. ExitLag states you retain service access until the end of the billing period you already paid for. After that period ends the subscription will not renew and your account will lose subscription privileges unless you re-subscribe.
Cancelling does not automatically generate a refund unless one of the refund policies or exceptions applies. Account data and settings may remain tied to your account per ExitLag’s data practices until you request deletion through their support channels, if available.
Will I get a refund?
ExitLag’s stated refund rules: new users have a 7‑day cooling‑off window from the first purchase during which a refund may be available. Renewals and recurring charges are non‑refundable under ExitLag’s terms; cancellation prevents future charges only and does not entitle you to a refund for the remaining portion of a paid period. Refunds may be considered only where ExitLag breaches its obligations or fails to provide the service and only if the user has not violated the terms.
Certain payment methods are non‑refundable due to platform constraints - ExitLag’s terms list cryptocurrency, SBP Russo, Perfect Money, and P2P Card as examples. If you purchased through the App Store or Google Play, refunds are subject to Apple’s or Google’s refund policies and must be requested through those platforms rather than ExitLag.
Exitlag plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| 1 Month Subscription (via Hablax gift card) | C$7.68 | Monthly | Standard ExitLag access (via gift card redemption) |
| 6 Month Subscription (via Hablax gift card) | C$35.08 | 6 Months | Standard ExitLag access (via gift card redemption) |
| 12 Month Subscription (via Hablax gift card) | C$60.13 | 12 Months | Standard ExitLag access (via gift card redemption) |
These Canadian dollar prices come from the Hablax platform and reflect gift‑card redemptions in Canada. Official ExitLag pricing on the website is shown in USD/GBP and the App Store may charge in USD even in Canada; final checkout amounts can vary by platform and currency conversion.
Your consumer rights in Canada
Canadian consumer protection offers limited, uneven statutory rights for digital subscriptions. There is no uniform federal cooling‑off period for all digital purchases; some protections apply only in specific contexts (for example, some province‑level rules or telemarketing purchases). ExitLag’s 7‑day cooling‑off period is a voluntary policy, not a national legal requirement.
Because statutory rights for online subscriptions are limited in Canada, rely primarily on ExitLag’s published refund policy and any platform (Apple/Google) refund routes if you purchased through an app store. If you believe ExitLag breached its contractual obligations, raise the issue with ExitLag support and provide evidence; you may also consult provincial consumer protection offices for guidance if you suspect unfair practices.
Customer experiences
Reviews are mixed. Many users praise ExitLag’s support team for being responsive, polite and effective when problems arise, and some players report meaningful latency and stability improvements in supported games. Positive feedback often cites helpful, fast support and improved gameplay experience.
Negative reports focus on difficulty cancelling subscriptions, unexpected automatic renewals, and a strict no‑refund stance for renewals. Some users report inconsistent service performance or incompatibility with certain games, and there are accounts on forums of slow or no response to refund requests - particularly when subscriptions were purchased via mobile app stores or unintentionally on another account.
Documentation checklist
- Account email or username used to subscribe
- Subscription ID or order number (from ExitLag dashboard or receipt)
- Receipt or payment confirmation (email, App Store/Google Play receipt, or gift card redemption)
- Date of purchase and renewal date
- Payment method used (card, PayPal, gift card, crypto, etc.)
- Screenshots of billing/renewal notices, support tickets, and subscription page if available
Common mistakes
Users commonly try to cancel via the ExitLag website when the subscription was bought through the App Store or Google Play; platform purchases must be cancelled through the corresponding store. Another frequent error is expecting a refund after renewal - ExitLag’s terms state renewals are non‑refundable and many users report strict enforcement of that policy.
Other examples: forgetting to cancel before the renewal date and assuming partial‑period refunds will be issued, or using a payment method listed as non‑refundable (cryptocurrency, certain P2P methods) and then being surprised the vendor cannot return funds. Also check which account was used - some users accidentally subscribe on a secondary account and cannot find the subscription in their usual profile.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (ExitLag website) | Possible within 7‑day first‑purchase cooling‑off; renewals generally non‑refundable; exceptions only for service breach. | Medium - cancellation is available in the dashboard, though some users report it can be hard to find or require confirmation steps. |
| App Store (iOS) | Refunds handled by Apple; ExitLag cannot directly refund App Store purchases. | Medium - must use Apple Subscriptions/Support processes. |
| Google Play (Android) | Refunds handled by Google Play policies; ExitLag cannot directly refund Play purchases. | Medium - must use Google Play subscription/refund processes. |
After cancelling
After you cancel, keep your purchase receipt and any confirmation emails until the billing period ends and the account shows the cancelled status. If you need a refund within the 7‑day cooling‑off window or believe ExitLag failed to deliver the service, contact ExitLag support and reference their terms: ExitLag Terms of Service. For web cancellation instructions see ExitLag’s knowledgebase: How Can I Cancel the Multiplayer Plan.
If you purchased via a mobile store, use these platform pages for cancellation/refund: Apple support for subscriptions at Apple subscription support, and Google Play subscription support via ExitLag’s Google Play guidance. If you encounter unresolved charging issues, gather documentation and consider contacting your payment provider or your provincial consumer protection office.
Address
2815 Directors Row, Ste 100, Office 835, Orlando, Florida 32809, United States