Cancellation service #1 in Cyprus
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the Expertchat Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation Expertchat Ai: Easy Method
What is Expertchat Ai
1. Overview
Expertchat Ai is a subscription-based conversational AI service that connects users to a paid chat product. It operates via web and mobile channels and uses third-party billing for subscriptions purchased through Apple or Google. The company's own terms require affirmative cancellation actions through support channels rather than an in-app cancel button hosted inside the service.
2. How to cancel Expertchat Ai
- Identify how you were billed: website (direct) or Apple/Google (platform). If billed through Apple or Google, you must cancel in your Apple ID or Google Play subscriptions settings; Expertchat cannot cancel those for you.
- For website/direct subscriptions: email support@expertchat.me (or support@mathmaster.me if that applies to the site you used). Include your full name, account email, transaction date, last 4 digits of the card used (or payment method), subscription ID if available, and a clear statement: "Please cancel my subscription and confirm once cancellation is processed."
- Keep the support reply as your proof: Expertchat’s policy indicates renewal is disabled only after support processes the request and replies; you retain access until the end of the paid period.
- If you do not receive a timely response by email, consider sending a registered (return-receipt) cancellation letter to the company’s likely registered office: Vasili Michailidi, 9, 3026 Limassol, Cyprus, and include the same account details and a request for written confirmation.
- After cancelling via the platform or support, verify in your bank or card statement that recurring charges have stopped and keep screenshots of any confirmation messages or changed subscription status.
3. What happens when you cancel
When Expertchat processes a cancellation request via support, renewal of the subscription is disabled going forward; however, users retain access to the service until the paid period they already paid for expires. Cancellation is not instantaneous if the company has not yet processed and confirmed the request. Account data retention and deletion policies are governed by the service’s privacy/terms; cancellation normally stops billing but does not necessarily delete your account or stored data unless you request account deletion explicitly.
4. Will I get a refund?
Expertchat’s published policy states that payments are generally non‑refundable and non‑exchangeable unless the company explicitly approves a refund. Voluntary refunds may be granted at the company’s discretion and typically must be requested while the subscription is active; if approved, the process can take up to 14 days after approval. For services billed and delivered immediately, EU rules about a 14‑day withdrawal right do not apply if the consumer consented to immediate performance; Expertchat’s terms reference this. The company’s terms do not explicitly reference Canadian statutory refund rights, so refunds are not guaranteed under the vendor’s stated policy - seek alternative remedies if needed (see consumer rights below).
5. Expertchat Ai plans and pricing
| Plan | Price |
|---|---|
| Standard / Monthly | Varies |
6. Your consumer rights in Canada
Canadian consumers are protected by provincial and territorial consumer protection laws that require clear disclosure of recurring charges and provide remedies for misleading or deceptive practices. Expertchat’s public policies do not explicitly reference Canadian statutory rights or a Canadian cooling‑off period. If you experience unauthorized charges, non‑responsive support, or misleading disclosure, you can: contact your card issuer to request a chargeback for unauthorized or misleading charges, and file complaints with federal or provincial consumer protection agencies such as the Competition Bureau or your provincial office that handles unfair business practices. Keep records of all communications and receipts when pursuing these remedies.
7. Customer experiences
Available public reviews for the Canada listings show recurring patterns of negative sentiment. Common themes include unexpected conversions from low-cost trials (reported around US$0.99) to recurring charges (reported around US$29.99/month), difficulty cancelling or getting confirmation that cancellation was processed, and frequent denials or delays of refund requests. A small number of complaint resolutions note that cancellation via email or platform settings worked when support responded, but overall Trustpilot and user complaints indicate many users found the process frustrating and opaque.
8. Documentation checklist
- Account email and username
- Transaction receipts and bank/card statement entries showing charge(s)
- Date of sign-up and trial start (if applicable)
- Screenshots of subscription pages, trial offers, and any terms shown at purchase
- Copies of all emails or chat exchanges with support (incoming and outgoing)
- Subscription ID or order reference (if provided)
- Proof of registered letter sent/received (if you send one)
9. Common mistakes
Users commonly assume cancelling a trial on the site or uninstalling the app will stop billing; removal of the app does not cancel a subscription billed through Apple/Google or the vendor’s direct billing. Another frequent error is failing to retain the support confirmation - because Expertchat’s terms indicate cancellation is effective only once support processes and replies, you should keep any confirmation email. Some consumers try to cancel via a non‑app link or page that does not control the actual billing channel; always confirm the billing source (card charged statement vs. App Store/Google Play) before relying on a single cancellation step.
10. Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Email support (support@expertchat.me or support@mathmaster.me) | Generally not guaranteed; discretionary refunds possible if approved | Medium - requires support to process and reply to disable renewal |
| Apple App Store / Google Play | Refunds handled under Apple/Google platform policies; separate from vendor policy | Low to Medium - cancel in your account/subscriptions; platform procedures apply |
| Registered letter to company office (Limassol, Cyprus) | Refunds still discretionary; letter may provide stronger written evidence for disputes | High - slower, involves postage and proof of delivery |
11. After cancelling
After you’ve cancelled, keep all confirmation emails, screenshots of your account showing cancelled/expired status, and bank statements showing no further charges. If a renewal charge posts after cancellation, immediately contact support and your payment provider to dispute the charge. For platform subscriptions, use Apple or Google support pages for refunds and subscription history. Helpful links: support@expertchat.me, Apple subscriptions support, Google Play subscriptions help, Competition Bureau of Canada, and Canadian Anti‑Fraud Centre. If you believe the charges were unauthorized or the marketing was misleading, raise a dispute with your financial institution and consider filing a complaint with provincial consumer protection authorities.
12. Address
Send registered notices (if you choose to send a postal cancellation) to:
Vasili Michailidi, 9, 3026 Limassol, Cyprus