Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Expresscv
1 Mark Square
EC2A 4EG London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Expresscv service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Expresscv: Easy Method
What is Expresscv
Expresscv (also referred to as ExpressCV or book-cv in some legal texts) is a digital CV/resume service that sells subscriptions and one‑off services for creating and exporting CVs. It is offered via a web subscription flow and through mobile apps on Apple App Store and Google Play; billing for mobile subscriptions is handled by the respective app stores.
The service provides templated CV creation and exporting features; its Terms of Use include a 14‑day cooling‑off period and require written cancellation for subscriptions made on the web. User reports show mixed experiences with billing and cancellation.
How to cancel Expresscv
- Web subscriptions (book‑cv/ExpressCV): Cancel within 14 days for cooling‑off by sending a written cancellation via the site contact form or by email to ExpressCV support. Because email/web methods have at times been unreliable, it is strongly recommended to also send a registered letter (proof of delivery) to the company address (see Address section below). State your subscription details (name, email, invoice/receipt number), request cancellation and, if applicable, a refund under the 14‑day cooling‑off right.
- iOS (App Store): Subscriptions purchased through Apple must be cancelled in your Apple ID subscription settings. ExpressCV cannot cancel these for you; follow Apple’s “Report a Problem” / subscription cancellation flow.
- Android (Google Play): Subscriptions purchased through Google Play must be cancelled in Google Play Store > Subscriptions. ExpressCV cannot cancel Google Play subscriptions for you.
- Do not rely on uninstalling the app to stop billing - uninstalling does not cancel a store subscription; you must cancel within the store account.
What happens when you cancel
When you cancel a subscription made on the web, Expresscv’s terms state the licence must stop being used to effect termination. After cancellation or termination, the company is required to immediately repay amounts already paid, subject to deductions for any portion of services already rendered. In practice this means: if you cancel within the cooling‑off period and have not used the service, you are entitled to a full refund; if you used some service, the company may keep an amount proportional to the work delivered.
For app‑store subscriptions, cancellation in the store prevents future renewals but does not automatically trigger a refund from Expresscv - refunds for App Store and Google Play purchases are handled under the store refund processes unless the vendor agrees otherwise.
Will I get a refund?
Expresscv’s published position and user reports indicate a 14‑day cooling‑off period for web subscriptions: if you cancel during that period and have not used the service, you are eligible for a full refund. If you have used the service during the cooling‑off period, Expresscv may retain a pro‑rated amount corresponding to services rendered. After the 14‑day window, refunds are not clearly guaranteed in the terms; user reports show mixed results - some users received refunds after contacting support, others needed their bank to intervene or were unable to obtain refunds.
If you believe a charge is unauthorized (for example, you cancelled but billing continued) you may escalate to your card issuer for a chargeback; Canadian consumers can also file complaints with federal authorities if they suspect deceptive practices. Keep all evidence (receipts, messages, screenshots) to support a refund claim.
Expresscv plans and pricing
| Plan | Typical price (reported) | Notes |
|---|---|---|
| Monthly subscription | €29.90 / month (reported) | Common recurring charge reported by many users; amount may vary by region and store. |
| Trial / low introductory charge | €0.79 / £0.90 (reported) | Small trial charge reported by some users; often followed by higher monthly billing if not cancelled. |
| One‑time CV purchase | Varies | Not consistently documented; offerings and pricing may differ between web and app stores. |
Your consumer rights in Canada
Under Canadian consumer protection rules for remotely sold digital goods and services, consumers generally have a 14‑day cooling‑off right when an agreement is concluded at a distance or when the purchase is unsolicited. If you cancel within that period and have not used the service, you are entitled to a full refund. Expresscv’s terms include a 14‑day cooling‑off clause, so Canadian users should act within that window to request a full refund.
After the cooling‑off period, refund entitlement is less certain and depends on the vendor’s terms and the circumstances. If charges are unauthorized or cancellation mechanisms are broken, Canadian consumers can request a chargeback through their card issuer and can contact federal authorities (for example, the Competition Bureau or the Financial Consumer Agency of Canada) if they believe practices are deceptive.
Customer experiences
Public reviews are mixed but lean negative. Many reviewers (for example on Trustpilot and consumer complaint sites) report unexpected recurring charges (commonly reported around €29.90/month), difficulty cancelling or broken unsubscribe links, spammy marketing messages and poor or slow support responses. Several users report resorting to their bank to reverse charges.
Conversely, some users report successful, prompt refunds after contacting support and cancelling during a trial period. Outcomes appear to depend on timing (acting within trial/cooling‑off), having clear proof of cancellation, and persistence in following up with support or the payment provider.
Documentation checklist
- Subscription confirmation or invoice (email or screenshot)
- Payment receipts or bank/credit card statement showing the charge
- Account email and username used for the subscription
- Screenshots of subscription status in the app store or web account
- All correspondence with Expresscv support (emails, contact‑form submissions)
- Proof of registered‑mail delivery (if you send a physical cancellation)
Common mistakes
Many consumers make avoidable errors: uninstalling the mobile app but not cancelling the App Store/Google Play subscription (uninstall does not stop billing); assuming a one‑time fee was purchased when a recurring subscription was actually activated during a trial; failing to keep confirmation emails or screenshots; and missing the 14‑day cooling‑off window before disputing charges. Another frequent misstep is relying solely on site contact forms or support emails without obtaining delivery proof - where cancellation or refund requests are later contested, having registered‑mail proof or clear timestamps can make a crucial difference.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web cancellation via Expresscv contact form / email / registered mail | Full within 14‑day cooling‑off if unused; pro‑rated deduction possible if used | Medium - requires written notice and proof; registered mail recommended |
| Apple App Store (iOS) subscription cancellation and refund request | Refund handled by Apple under App Store policy (possible) | High - must use Apple’s report/refund process; vendor cannot directly stop store billing |
| Google Play (Android) subscription cancellation and refund request | Refund handled by Google Play policy (possible) | High - must use Google Play refund flow; vendor cannot directly stop store billing |
| Chargeback / bank dispute (unauthorised or unresolved charges) | Possible recovery if issuer agrees charge is unauthorised or merchant breached terms | High - time‑consuming and evidence‑dependent |
After cancelling
After you cancel, keep copies of all confirmation messages, screenshots of account status, and bank statements showing any refund or continued charges. If a refund is not received within a reasonable time, first follow up with Expresscv support and provide your documentation. If the vendor is unresponsive or the charge is unauthorized, contact your card issuer to open a dispute/chargeback and consider filing a complaint with Canadian consumer authorities.
Helpful resources: for App Store refunds use Apple’s report a problem page; for Google Play refunds see Google Play refund information; for credit card disputes and consumer guidance in Canada see the Financial Consumer Agency of Canada and for complaints about deceptive practices see the Competition Bureau.
Address
ExpressCV
1 Mark Square
London EC2A 4EG
United Kingdom