Cancellation service #1 in Finland
Dear Sir or Madam,
I hereby notify you of my decision to terminate the contract relating to the F-Secure service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Cancellation F-Secure: Easy Method
What is F-Secure
F‑Secure is a Finnish cybersecurity company that sells consumer products such as antivirus, VPN and multi‑device protection (branded products include Mobile Security, Total and Freedome/F‑Secure VPN). Its services are supplied directly through its website and via third‑party platforms such as the Apple App Store and Google Play.
How to cancel F-Secure
- Web (My F‑Secure portal): Log in to My F‑Secure → Subscription tab → click “Cancel your subscription” or “Turn off auto‑renewal.” Turning off auto‑renewal disables future billing but does not terminate the current paid period; you may manually renew later.
- Google Play (Android): Open Play Store → Profile → Payments & subscriptions → Subscriptions → select F‑Secure Mobile Security → tap “Cancel subscription.” If you need a refund for a Google Play purchase, request it through Google Play support.
- App Store (iOS): Subscriptions bought through Apple must be managed in your device/App Store settings; disable auto‑renewal there. Disable at least 24 hours before the term ends to avoid an automatic renewal. Refunds for App Store purchases must be requested from Apple.
What happens when you cancel
When you turn off auto‑renewal in My F‑Secure or cancel via an app store, the subscription remains active until the end of the current paid term. You will retain the paid features for that period; disabling auto‑renewal prevents further charges. Cancelling does not typically delete your account or stored settings/data - you may still be able to sign back in and reactivate or reinstall. If the purchase was through a third‑party platform, the platform’s rules determine post‑cancellation access.
Will I get a refund?
F‑Secure’s terms state there are no refunds or credits for partial subscription terms if you cancel mid‑term via F‑Secure’s web services. If you bought your subscription through a third‑party platform (Apple App Store or Google Play), refunds must be requested through that platform - F‑Secure does not process those refunds directly. Refunds for digital subscriptions are commonly refused after significant use or for non‑defective digital services; when granted, refunds typically appear within about 5 - 10 business days depending on the payment processor and bank.
F-Secure plans and pricing
| Plan | Price (CAD) | Period | Features | Source |
|---|---|---|---|---|
| Mobile Security - 12 months (via iOS App Store) | C$59.99 | Annual | Premium mobile security & identity protection for Apple devices (in‑app purchase via the F‑Secure Mobile Security app) | App Store |
| Total - 12 months, 5 devices (via iOS App Store) | C$119.99 | Annual | Complete protection on all devices including Mobile Security features plus PC/Mac/mobile protection and password manager | App Store |
| F‑Secure VPN - 12 months (via iOS App Store) | C$49.99 | Annual | VPN‑only subscription for private browsing, Wi‑Fi protection, IP changing | App Store |
| F‑Secure Total (Antivirus Depot) | C$45.00 (from) | 1 year (device‑count varies) | Premium cyber security suite (Internet security, VPN, password management) - price varies by number of devices and terms | Antivirus Depot |
| F‑Secure Freedome VPN (Antivirus Depot) - 3 devices | C$29.99 | Annual | Freedome VPN for 3 devices, 1‑year subscription | Antivirus Depot |
| F‑Secure Freedome VPN (Antivirus Depot) - 5 devices | C$34.99 | Annual | Freedome VPN for 5 devices, 1‑year subscription | Antivirus Depot |
Your consumer rights in Canada
Canadian federal and provincial consumer‑protection laws generally do not create an automatic 14‑day cooling‑off right for digital subscriptions. For most digital services, once the service has been accessed or activated, the consumer does not have a statutory “right to cancel” that forces a refund - you generally rely on the vendor’s published refund policy or the rules of the platform used to buy the product (Apple/Google).
If your purchase came from a direct seller (for example, door‑to‑door or certain contracts covered by Direct Sellers Harmonization), you may have a 10‑day cancellation right with refund within 15 days; this can apply in specific direct‑sales situations but usually does not cover standard online purchases. Quebec and Ontario each have specific rules for distance or direct sales; Quebec’s Office de la protection du consommateur and Ontario’s Consumer Protection Act cover particular scenarios but not routine online digital subscriptions - check provincial guidance for the narrow situations where statutory cancellation applies.
Customer experiences
Reviews are mixed. Positive feedback highlights F‑Secure as a trustworthy, effective multi‑device protection suite, praised in some independent tests and noted for proper auto‑renewal opt‑out compliance. However, many customers report frustrations: difficulties accessing accounts to cancel, two‑step verification lockouts, perceived lack of responsive customer service, and technical problems such as battery drain, DNS leakage, app blocking or slowdowns. These mixed reports mean your experience may depend on purchase channel, device and support interactions.
Documentation checklist
- Order receipt or invoice (from F‑Secure, Apple or Google Play)
- Account email and subscription ID (My F‑Secure account or app store account)
- Payment method details (last 4 digits of card, transaction date)
- Screenshots of subscription page, auto‑renewal setting, and cancellation confirmation (if any)
- Any correspondence with support (tickets, emails) and timestamps
Common mistakes
Common errors include cancelling too late (after the 24‑hour cutoff for App Store renewals) or disabling auto‑renewal but expecting an immediate termination of service - disabling auto‑renewal only prevents future billing and preserves access to the paid period. Another frequent mistake is contacting F‑Secure for refunds when the purchase was handled by Apple or Google; those platforms control refunds for their transactions. Account access problems (forgotten passwords, two‑factor issues) also block cancellation - always keep recovery options and proof of purchase handy.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (My F‑Secure portal) | No refunds for partial terms (per F‑Secure Terms of Service); canceling via portal disables auto‑renewal but does not refund current term | Low - Medium (simple UI to turn off auto‑renew, but dependent on account access and 2FA) |
| Google Play | Refunds handled by Google Play (request via Google Play support); F‑Secure does not directly issue Play refunds | Medium (follow Google Play subscription/refund flow) |
| App Store (iOS) | Refunds handled by Apple; you must request through Apple. Disable auto‑renew at least 24 hours before term end to avoid renewal | Medium (managed through Apple ID subscription settings and Apple support) |
After cancelling
After you cancel or turn off auto‑renewal, keep confirmation emails or screenshots and monitor your bank/card statements to ensure no unexpected charges. If you paid via App Store or Google Play and require a refund beyond simply stopping renewal, open a refund case with the platform. If you encounter account access or 2FA problems when trying to cancel, contact F‑Secure support with the documentation checklist items ready.
Useful links: F‑Secure official site and support pages (https://www.f-secure.com/), Google Play subscriptions help (https://support.google.com/googleplay/answer/2476088), Apple subscriptions and refunds help (https://support.apple.com/en-ca/HT202039), Canadian Direct Sellers Harmonization guidance (https://ised-isde.canada.ca/…/direct-sellers-harmonization), and Quebec consumer guidance (https://www.opc.gouv.qc.ca/…/cancelling/).
Address
F‑Secure Corporation, Tammasaarenkatu 7, PL 24, 00180 Helsinki, Finland