Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Familytime
4622 Bluebell Trl N
55340 Medina
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Familytime service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Familytime: Easy Method
What is Familytime
FamilyTime is a parental-control app and subscription service that provides location tracking, screen-time management, app blocking and other monitoring features for children’s devices. It is available through its website and as apps on the Apple App Store and Google Play Store, with multiple plan options for different numbers of child devices and billing periods.
How to cancel Familytime
- Decide which platform you used to subscribe (Apple App Store, Google Play Store, or FamilyTime website). You must cancel through the same channel you used to buy the subscription; cancelling in one place does not stop charges from another. If you subscribed through an app store, you must cancel in that app store and request refunds through that store. If you subscribed on the FamilyTime website, cancel by emailing [email protected] or using the in‑app live chat on the FamilyTime dashboard or website. Recommended: email is preferred to create a written record.
- Suggested email content and steps: send from the account email, include your FamilyTime account email, order ID or receipt, purchase date, billing method (Apple/Google/credit card), state “Please cancel my subscription effective immediately” and request a written confirmation and any applicable refund. Keep copies of the sent email and any replies. If you used an app store, follow that store’s cancellation and refund process and keep the confirmation there as well.
What happens when you cancel
When you cancel, your FamilyTime subscription remains active until the end of the current paid billing period or the end of any free trial. After that date your paid features will stop and you will revert to any free/basic functionality the service offers (if any). Canceling typically does not automatically delete your FamilyTime account or the data associated with it; you may need to request account deletion separately if you want all data removed. Always confirm cancellation by email or a store confirmation and watch your bank/credit card statements for any recurring charges afterward.
Will I get a refund?
Refund outcomes vary. For subscriptions purchased through Apple or Google, refunds are handled by Apple or Google and you must request them through the respective store refund processes. For purchases made directly on FamilyTime’s website, refunds depend on FamilyTime’s policies and discretion. There is no public, FamilyTime‑specific statement confirming a statutory 14‑day automatic refund for all Canadian buyers; user reports indicate refunds are often delayed, not processed, or refused, and many users report long waits despite support promises. If you believe you are entitled to a refund under Canadian consumer law and FamilyTime does not respond, escalate to your payment provider or a consumer protection agency.
Familytime plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| MyFamily (1 device) | C$~(USD 29/year equivalent) | Annual | All premium features for one child device |
| MyFamily3 (3 devices) | C$~(USD 49/year equivalent) | Annual | All premium features for three child devices |
| MyFamily5 (5 devices) | C$~(USD 69/year equivalent) | Annual | All premium features for five child devices |
| FamilyTime Premium 1 Month | C$~(USD 14.99/month equivalent) | Monthly | Premium features |
| FamilyTime Premium 3 Month | C$~(USD 33.99/3 months equivalent) | Quarterly | Premium features |
| FamilyTime Premium 12 Month | C$~(USD 68.99/year equivalent) | Annual | Premium features |
Note: Prices above are approximate USD equivalents converted to a C$ label for reference. Actual CAD charges on App Stores or billing statements will vary with current exchange rates, taxes and regional pricing set by the App Store/Play Store or FamilyTime’s payment processor.
Your consumer rights in Canada
Under Canadian consumer protection principles, consumers generally have rights such as a “cooling‑off” period in some situations for direct purchases from a provider. However, purchases made through Apple’s App Store or Google Play are subject to those stores’ refund policies, not always to the same rights as direct purchases from vendors. If you bought directly from FamilyTime’s website, provincial consumer protection laws may provide remedies for unfair business practices, misrepresentations, or failure to honor refunds. Repeated failure to process refunds or to provide clear cancellation procedures may be considered an unfair business practice and could be reported to provincial consumer protection offices or the federal Office of Consumer Affairs.
Customer experiences
Reviews are mixed. Some customers report timely, helpful responses from FamilyTime support staff (some reviewers specifically mention individual representatives such as “Marc”). However, a large number of reviews describe significant problems: difficulty getting subscriptions cancelled, repeated or continuing charges after cancellation requests, long delays or refusals of refunds, and unhelpful or automated‑sounding responses claiming the “billing department is processing your refund” without results. For more user reports, see customer review sites such as Trustpilot.
Documentation checklist
- Account email used with FamilyTime
- Order ID / receipt or App Store / Play Store transaction ID
- Date of purchase and last renewal date
- Payment method and last four digits of the card (or store account)
- Copies/screenshots of bank/credit card charges showing the vendor
- Copies of any cancellation or refund request emails and support ticket numbers
- Device/platform used (iOS/Android/web) and any relevant screenshots
Common mistakes
People commonly make several avoidable errors: uninstalling the FamilyTime app but not cancelling the subscription in the App Store or Play Store (which leaves recurring billing active); cancelling a FamilyTime account on the website while the subscription remains active in the app store; failing to keep written proof of cancellation; assuming an automatic statutory refund applies to app store purchases; and not monitoring bank statements after cancelling. Example: uninstalling the app on an iPhone does not cancel an App Store subscription - you must cancel in your Apple ID subscriptions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store | Refunds must be requested through Apple’s refund process; Apple decides according to its policy. | Medium (store process is clear but refunds are discretionary) |
| Google Play Store | Refunds must be requested through Google Play; Google evaluates requests per its policy. | Medium (time limits apply and refunds are discretionary) |
| FamilyTime website / Email / Live Chat | Handled by FamilyTime support; user reports indicate refunds may be delayed, refused, or not processed reliably. | High (many reports of difficulty and slow or no refunds) |
After cancelling
After you cancel, keep the confirmation email or store cancellation confirmation and continue to monitor your bank and card statements for at least one billing cycle. If you are charged after cancellation, first contact FamilyTime support (or the App Store/Google Play support if applicable) with your documentation. If the charge is unauthorized or unresolved, contact your card issuer to dispute the charge and consider filing a complaint with your provincial consumer protection office or the federal Office of Consumer Affairs (Office of Consumer Affairs). Helpful links: FamilyTime official site (familytime.io), Apple refunds (Apple refund request), Google Play refunds (Google Play refund request), and user reviews on Trustpilot.
Address
4622 Bluebell Trl N, Medina, Minnesota, 55340, United States