Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Famio
Famio
25121 Brescia
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Famio service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
14/01/2026
Cancellation Famio: Easy Method
What is Famio
Famio (also referenced as MyFamio) is a family-tracking and safety app that offers both free features and paid premium subscriptions to unlock additional monitoring and notification functions. It is distributed on mobile app stores and via a web account, and billing is handled either through the App Store, Google Play, or directly through Famio’s web subscription system depending on how the subscription was purchased.
How to cancel Famio
- App Store (iOS) - Open your Apple ID account settings, go to Subscriptions, find Famio and cancel auto‑renewal there. If Famio does not appear in your Apple Subscriptions list, the subscription may have been started on the web and must be cancelled directly with Famio. Deleting the app will not cancel the subscription.
- Google Play (Android) - Open Google Play, go to Subscriptions, select Famio and cancel. Deleting the app does not stop billing. (Famio’s documentation implies this general platform approach.)
- Web (direct subscription) - Log in on Famio’s website (your web profile), open the Subscriptions tab and turn off auto‑renewal. If you cannot cancel via the web profile, send a cancellation request through Famio’s contact form or to their support email.
- If unsure which method billed you - Check the receipt email or the purchase history of the account you used (Apple ID, Google account, or your Famio web account) and follow the corresponding platform cancellation steps. Keep a copy of any confirmation.
What happens when you cancel
When you successfully cancel auto‑renewal, your access to any paid features typically continues until the end of the current paid period; you will not be charged again after the period ends. Cancelling does not necessarily delete your Famio account or the data associated with it - you may still have a web profile and stored settings unless you explicitly request account deletion. If the subscription was managed by Apple or Google, future billing questions and refund requests are normally handled through those platforms rather than directly by the app.
Will I get a refund?
Famio’s publicly available documentation does not state a clear, company‑wide refund policy or reference a statutory 14‑day right of withdrawal. Refund outcomes appear to vary: platform providers (Apple, Google) have their own refund processes and may grant refunds at their discretion, while refunds requested directly from Famio are handled on a case‑by‑case basis. User reports indicate some customers have received full refunds after contacting support, but many others report being told refunds were not available - particularly if the trial or billing period already ended - or experiencing slow or unresponsive customer service. If you believe you were charged incorrectly, act quickly, retain documentation, and consider requesting a refund through the platform that processed the charge if applicable.
Famio plans and pricing
| Plan | Price (CAD) | Period | Notes |
|---|---|---|---|
| Famio Premium | C$10.49 | Unspecified | Premium access - exact tier period varies by selection |
| Famio Weekly Premium | C$12.99 | Weekly | Weekly premium access |
| Unlock Premium Access | C$19.99 | Unspecified | One‑time unlock / unspecified period |
| Famio Premium (higher tier) | C$14.99 - C$39.99 | Various | Other premium tiers (monthly, quarterly, lifetime - labels overlap) |
Your consumer rights in Canada
Famio’s own materials do not reference a statutory 14‑day cancellation right. In Canada, consumer protections for digital goods and services are governed by a mix of federal and provincial rules and by platform provider policies (Apple, Google). You may have remedies under provincial consumer protection laws against unfair practices, and you can pursue chargeback or dispute options via your payment provider or the platform that charged you. If you suspect deceptive marketing or persistent billing after cancellation, consider contacting your province’s consumer protection office or seeking guidance from the Competition Bureau for suspected unfair business practices. This is general information and not legal advice - if the amount is significant, consider legal or consumer‑protection assistance.
Customer experiences
User feedback is mixed. Some customers report positive outcomes: responsive support and successful refunds after explaining their case, and satisfaction with Famio’s monitoring features for family safety. However, many reviews describe problems: ongoing or unauthorized billing even after cancellation attempts, difficulty finding the correct cancellation path, bait‑and‑switch concerns where trial prices convert to higher recurring charges, and slow or non‑responsive customer support. The pattern in reviews suggests that successful cancellation and refund experiences vary considerably depending on how the subscription was purchased and how promptly the customer acted.
Documentation checklist
- Receipt or payment confirmation (Apple/Google receipt or Famio web receipt)
- Screenshot of subscription entry in Apple ID or Google Play Subscriptions or Famio web Subscriptions tab
- Date and time of cancellation attempt and any cancellation confirmation message
- Copies of emails or contact form submissions to Famio or responses received
- Credit card or bank statement line showing the Famio charge
Common mistakes
A frequent error is assuming deleting the app cancels the subscription - app removal does not stop billing. Another common problem is cancelling the wrong account (for example, cancelling a family member’s app instead of the Apple ID or Google account that was billed). Users sometimes miss the required confirmation step or fail to keep evidence of cancellation. Waiting too long after an unexpected charge and not checking whether the subscription was set up on the app store versus the web can make refunds more difficult to obtain. Always verify which account/process charged you and keep records of all steps.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple - may be possible via Apple’s refund process | Medium (platform process straightforward, but approval not guaranteed) |
| Google Play (Android) | Refunds handled by Google - may be possible via Google Play support | Medium (Google process available; results vary) |
| Web subscription (direct with Famio) | Refunds at Famio’s discretion - reported outcomes mixed | High (user reports of slow or unresponsive support) |
| Support / contact form / email | Possible but inconsistent - depends on Famio’s response | High (many users report difficulty obtaining timely replies) |
After cancelling
After you cancel, keep copies of all confirmation screens, emails and receipts until the end of the billing period and until you confirm no further charges occur. If you need to request a refund or dispute a charge:
- For Apple subscriptions, start at Apple’s subscription support: Manage subscriptions on iPhone or iPad and for refunds use Report a problem.
- For Google Play subscriptions and refunds see Manage subscriptions & payments and Request a refund.
- To contact Famio directly, you may use their support email: support@myfamio.com or the contact form on their website (log into your web profile to access subscription settings).
If the charge remains and you cannot resolve it with Famio or the platform, consider contacting your bank or card issuer to dispute the transaction and retain the documentation from the checklist above. For broader consumer help, see your provincial consumer protection office or the Competition Bureau of Canada.
Address
Famio, 25121 Brescia, Italia