Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Famisafe
200‑4445 Lougheed Hwy.
V5C 0E4 Burnaby
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Famisafe service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Famisafe: Easy Method
What is Famisafe
FamiSafe is a parental-control app and service from Wondershare that helps parents monitor and manage their children’s device use, screen time, app access, web filtering, and location. It is offered as a subscription with apps for Android, iOS and desktop and is marketed to families for device and location safety.
How to cancel Famisafe
- Website (Wondershare account): Log into your Wondershare account via the web or the app, go to Settings → My Subscription, then disable Auto‑Renew. If that option is unavailable or the subscription does not appear, contact the Wondershare Support Center for assistance.
- Google Play (Android): Open the Google Play Store → Menu → Subscriptions → select FamiSafe → Cancel subscription. Follow Google’s prompts to confirm cancellation.
- App Store (iPhone/iPad): On your device go to Settings → [Your Name] → Subscriptions → select FamiSafe → Cancel Subscription. Alternatively request a refund or report a problem via reportaproblem.apple.com and follow Apple’s process.
What happens when you cancel
When you cancel auto‑renewal, your subscription typically remains active until the end of the paid billing period; you will retain access to premium features until that date. After the billing period ends, the subscription will not renew and access to premium features will be revoked unless you resubscribe.
Canceling does not automatically delete your account or any data stored by the service; if you wish to remove account data you should request account deletion through Wondershare Support or follow account settings. Keep copies of receipts and cancellation confirmations in case of future billing disputes.
Will I get a refund?
Refund eligibility depends on where you purchased the subscription. Direct purchases from the Wondershare website are generally covered by a 7‑day money‑back guarantee; submit a refund request through the Wondershare Support Center within that window. Purchases made through Google Play are eligible for an automated refund request via Google Play within about 48 hours; after that timeframe you must contact Wondershare support for assistance. Purchases from the App Store must be refunded through Apple’s “Report a Problem” process at reportaproblem.apple.com. Purchases made through third‑party resellers (including Canadian resellers) may follow different refund terms set by the reseller.
Note that some users report difficulties or extra steps when requesting refunds (for example, providing logs or support files). If a refund request is denied and you believe you have statutory rights under Canadian or provincial consumer protection law, you may pursue further recourse with the appropriate agency.
Famisafe plans and pricing
| Plan | Price (approx) | Period | Features |
|---|---|---|---|
| Monthly (official USD) | approx. US$9.99 (~C$13 - 14) | Monthly | Protect up to 5 devices, full premium features |
| Quarterly (official USD) | approx. US$19.99 (~C$27 - 28) | Quarterly | Protect up to 10 devices, full premium features |
| Annual (official USD) | approx. US$59.99 (~C$80 - 85) | Annual | Protect up to 30 devices, full premium features |
| Annual (Canadian reseller) | C$35.63 | Annual | Family License (parental control, screen time, location safety) via reseller |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that generally require clear cancellation and refund terms and prohibit unfair practices. While FamiSafe advertises a 7‑day money‑back guarantee for website purchases, provincial rules may grant additional rights (for example, cooling‑off periods or protections against misleading billing). Remedies and procedures can vary by province; if you believe the company’s terms or handling conflict with statutory rights, contact your provincial consumer protection office or file a complaint with the appropriate agency.
Customer experiences
Customer feedback about FamiSafe is mixed. Many users praise Wondershare’s support team for being helpful and responsive when contacted directly, and some report quick issue resolution and refunds after reaching a live agent. At the same time, numerous users report technical problems (app crashes, installation issues on iPhone) and frustration over billing or refunds. Several reviewers describe having to provide logs, escalate requests, or use payment disputes to obtain refunds. Independent review sites show recurring complaints about unexpected charges and difficulty reaching support, alongside positive accounts of successful resolutions.
Documentation checklist
- Order confirmation and receipt (email or invoice) with date and purchase amount
- Account email/username and subscription details (billing period, auto‑renew date)
- Transaction ID or payment reference from your bank, Google Play, or Apple receipt
- Screenshots of subscription status, billing charges, and any error messages
- Copies of any support tickets, chat transcripts, or email correspondence
- Payment method statements (bank/credit card/PayPal) showing the charge
- If purchased via App Store/Google Play, the store order ID from their receipt
Common mistakes
Avoid assuming deleting the app cancels the subscription - many users remove the app but retain an active subscription that continues to renew. Another frequent mistake is expecting an immediate refund after cancelling; refunds follow the store or vendor policy and may be processed only within specific windows. Contacting the wrong support channel (for example, contacting Apple for a Wondershare website purchase) can delay resolution. Also keep proof of cancellation and confirmation emails; without those records it can be harder to dispute later charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Website (Wondershare) | 7‑day money‑back via Support Center | Medium (some users report extra steps) |
| Google Play | Refund via Play Store (≈48 hours); after that contact Wondershare | Easy (within 48h); Medium after |
| App Store (Apple) | Request via reportaproblem.apple.com | Easy to cancel; refund handled by Apple (varies) |
After cancelling
After you cancel, keep confirmation screenshots and any support ticket numbers until the end of the billing period and beyond until any disputed charges are resolved. If you need help with refunds or account issues, contact the Wondershare Support Center at support.wondershare.com. For instructions on Google Play subscriptions see Google Play Help. For Apple refunds use Apple’s Report a Problem. For general Canadian consumer information and next steps, see the Government of Canada consumer protection pages at Canada.ca - Consumer protection or your provincial consumer protection office.
Address
If you prefer to send a written cancellation or formal notice, it is advisable to use registered mail so you have proof of delivery. Wondershare’s Canadian address on record: 200‑4445 Lougheed Hwy., Burnaby, BC V5C 0E4, Canada.