Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Finda
Winnal Valley Road 15
SO23 0LD Winchester
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Finda service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Finda: Easy Method
What is Finda
Finda (operated by 12871785 Canada Inc., heyfinda.ca) is a health and wellness appointment booking platform that connects users with independent providers. It is not a subscription-based app that requires cancellation via the App Store or Google Play; appointment cancellation, no-show and rescheduling policies are set and enforced by the individual providers.
How to cancel Finda
- Check your booking confirmation and the provider’s cancellation/no-show/rescheduling policy shown on the confirmation or provider profile before taking action.
- Contact the provider directly (phone or email on your booking confirmation or the provider’s page) to request cancellation or rescheduling and to ask about any refund eligibility.
- If a provider will not cooperate or if you see an unauthorized charge, contact your card issuer or payment provider right away to dispute the charge.
- To send a formal written cancellation or complaint to Finda, use registered mail (raccomandata A/R) to the address below and keep the registered-mail receipt and a copy of the letter for your records.
What happens when you cancel
Cancellations of appointments are handled by the provider you booked with; Finda acts as an intermediary and generally does not process refunds or manage appointment cancellations on behalf of providers. Canceling with a provider may free you from future appointments, but it does not automatically guarantee a refund unless the provider’s policy allows one.
Canceling an appointment does not necessarily delete booking records from Finda’s system; the platform and the provider may retain records of bookings, communications and transactional data in accordance with their terms of service and privacy policies.
Will I get a refund?
The publicly available Terms of Service (last updated July 09, 2025) make no mention of a refund policy or a Canadian 14‑day cooling‑off right; refunds are governed by the individual providers, not by Finda itself. If you believe you are owed money, request a refund from the provider who took the payment. If the provider refuses or is unresponsive, you can pursue a dispute with your card issuer, contact provincial consumer protection authorities, or consider small‑claims options depending on the amount and circumstances.
Finda plans and pricing
| Plan / Option | Price | Billing type |
|---|---|---|
| Provider bookings / per-appointment fees | Varies | Varies |
| Provider subscription or listing fees | Varies | Varies |
| End user account access | Varies | Varies |
Your consumer rights in Canada
Because Finda acts as an intermediary connecting users with health and wellness providers, it disclaims responsibility for cancellations, refunds, or service delivery - those matters are handled by the individual providers. Canadian consumer protections depend on federal and provincial laws; specific rights (for example, remedies for misrepresentation, unfair practices, or unauthorized charges) must be enforced under applicable provincial consumer protection statutes or federal law. If you encounter unauthorized billing, contact your payment card issuer promptly to dispute the charge and retain all documentation.
Customer experiences
User feedback is mixed. Recent unprompted Trustpilot reviews describe Finda as easy to use and efficient for booking appointments. At the same time, multiple Sitejabber and Reddit threads report complaints of deceptive billing practices, small initial charges followed by larger unauthorized charges, difficulties getting refunds, and poor customer support. Many of these complaints emphasize the importance of checking transaction details, keeping records, and contacting the card issuer if charges are unexpected.
Documentation checklist
- Booking confirmation (email or SMS) showing provider, date/time, and cancellation policy
- Receipts or payment records (screenshots and bank/card statements)
- All emails, messages or notes of phone calls with the provider and with Finda
- Copies/screenshots of provider cancellation policy from the booking page
- Registered-mail receipt and a copy of any posted cancellation letter
Common mistakes
Common mistakes include assuming Finda will automatically issue refunds, deleting the app or removing evidence before saving confirmations and receipts, failing to read the provider’s cancellation policy, and waiting too long to contact a card issuer about an unauthorized charge. For example, a user who deletes booking emails and then disputes a charge will have a weaker case than one who retained timestamps and confirmation pages.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Cancel through the provider (direct contact) | Possible - depends on provider policy | Low |
| Request written cancellation to Finda by registered mail | Unclear - Finda acts as intermediary; refunds still depend on provider | Medium |
| Dispute charge with card issuer / request chargeback | Possible - not guaranteed; depends on issuer and evidence | Medium - High |
| Pursue complaint with provincial consumer protection or small claims court | Possible legal remedy | High |
After cancelling
After you cancel, keep copies of all confirmation pages, written communications and any registered‑mail receipts. If you need more information or want to review Finda’s stated terms, see the platform’s public pages and Terms of Service: Finda (heyfinda.ca) and Finda Terms of Service. For information on disputing card charges and Canadian consumer protections, see Government of Canada - Consumer protection and consider contacting your provincial consumer affairs office. To review public user feedback, you can check Trustpilot, Sitejabber, or relevant discussions on Reddit.
Address
Finda
Winnal Valley Road 15
SO23 0LD Winchester
United Kingdom