Cancellation service N°1 in Germany
Contract number:
To the attention of:
Cancellation Department – Flink
Brunnenstraße 19‑21
10119 Berlin
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Flink service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Flink: Easy Method
What is Flink
Flink is a fast grocery delivery service operating primarily in parts of Europe that offers app-based and web ordering of food and household items. It manages orders, deliveries and customer terms through its app and website, and for in-app purchases relies on the App Store (Apple) and Google Play purchase systems.
How to cancel Flink
- Cancel App Store (iOS) subscriptions: Open your Apple ID subscriptions in iOS and cancel the Flink subscription there. Apple’s standard App Store terms and refund/cancellation procedures apply; Flink’s terms refer users to Apple for in-app purchases. For details see Flink’s terms: goflink.com - terms.
- Cancel via Google Play (Android): Open Google Play → Payments & subscriptions → Subscriptions and cancel Flink from your Google account. Google Play’s policies govern cancellations and refunds for Play-billed purchases; Flink points users to those platform procedures in its terms: goflink.com - terms.
- Cancel web (direct consumer) orders: If you placed an order on Flink’s website and it is a non-business purchase, you may be able to withdraw the order under the 14‑day right of withdrawal referenced in Flink’s published terms. Notify Flink promptly and follow their return instructions; see Flink’s terms for the procedure: goflink.com - terms.
- Formal withdrawal by post (recommended for disputes): For formal notices (registered withdrawal, refund dispute letters) send a registered letter (recommended: raccomandata A/R) to the company head office: Flink SE, Brunnenstraße 19‑21, 10119 Berlin, Germany. Keep proof of posting and a copy of the letter.
What happens when you cancel
If you cancel an in-app subscription through Apple or Google, access to subscription features normally continues until the current paid period ends; Apple or Google manage renewals and post-cancellation access. For web orders that are withdrawn within a permitted withdrawal period, Flink’s terms indicate the order will be cancelled and the company will process a refund for the goods and standard delivery costs once returned and verified. Data retention and account data follow Flink’s privacy policy and terms - personal account information and order history may be retained according to those policies even after cancellation.
Will I get a refund?
Refunds for purchases made through the App Store or Google Play are governed by Apple’s and Google’s refund processes; Flink does not directly control platform-processed refunds and refers users to those platforms for eligibility and procedures. For direct web orders, Flink’s published terms incorporate the 14‑day right of withdrawal for non-business purchases; refunds for valid withdrawals include the cost of the goods and standard delivery costs (excess costs for non‑standard delivery may be excluded) and are to be processed within the timeframe set out in their terms. Note that the practical ability to obtain and enforce refunds from a European-based company while in Canada can depend on cross-border enforcement and the payment method used.
Flink plans and pricing
| Plan | Price (CAD) | Notes |
|---|---|---|
| Delivery / Grocery service | Varies | Flink grocery delivery is not available in Canada; no Canadian CAD pricing is published for 2024/2025. |
| In‑app subscriptions (iOS / Android) | Varies | Pricing and billing handled by Apple App Store or Google Play where applicable. |
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that address unfair business practices, misleading terms and delivery obligations. While Flink’s publicly posted terms reference a 14‑day withdrawal right under European law, the applicability of those EU-based terms to Canadian consumers is not automatic - enforcement and the scope of rights can depend on contract terms, jurisdiction clauses and the specific provincial legislation that applies (for example, Ontario’s Consumer Protection Act provides specific rights for online purchases). Flink’s commercial terms may be governed by German/EU law, and where Flink’s terms include jurisdiction or governing‑law clauses it can affect how and where disputes are resolved; Canadian consumers should consider provincial protections and seek local consumer‑protection guidance if a dispute arises.
Customer experiences
Public reviews show a mixed picture: some users praise low delivery fees, good pricing and very fast deliveries during earlier periods. However, many complaints report missing or incorrect items, frequent and significant delivery delays, app and website problems (crashes or ordering errors), and difficulties obtaining timely help or refunds from customer support. These user reports illustrate that while the service can be convenient, issues with order accuracy and support responsiveness are commonly reported.
Documentation checklist
- Order number, date and time of the order
- Copy or screenshot of order confirmation and payment receipt
- Photos of incorrect/missing items, packaging or delivery timestamps (if relevant)
- Copies of any in‑app messages, emails or chat transcripts with customer support
- Proof of returned goods (tracking number/receipt) and copy of registered letter if sent to the head office
Common mistakes
Common errors include attempting to cancel a subscription inside the Flink app rather than cancelling through Apple or Google Play (which means the platform will continue to bill), missing deadlines to notify for web‑order withdrawals, and failing to keep proof of cancellation or shipment tracking when returning goods. Another frequent mistake is relying on Flink’s EU‑centric terms without checking how those terms interact with Canadian provincial consumer protections - this can complicate attempts to enforce refunds or cancellations from Canada.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds governed by Apple’s policies; Flink does not directly issue App Store refunds. | Low - Medium: cancel via Apple subscriptions; refund eligibility determined by Apple. |
| Google Play (Android) | Refunds governed by Google Play policies; Flink refers users to Google for refunds. | Low - Medium: cancel via Google Play subscriptions; refund subject to Google’s rules. |
| Web (direct order) | Flink’s terms reference a 14‑day right of withdrawal for non‑business orders; refunds include goods and standard delivery costs when withdrawal is valid. | Medium - High: may require returns, proof and cross‑border coordination; enforcement from Canada can be more complex. |
After cancelling
Keep copies of your cancellation confirmation, all supporting documentation and any return tracking. For App Store or Google Play issues use the platform’s support and refund request channels first; retain screenshots of your requests. For web orders, follow Flink’s return instructions and, if necessary, send a registered withdrawal letter to the company head office (address below) and allow the standard processing times stated in their terms. For further reading and to review Flink’s terms, see Flink’s terms pages: goflink.com - terms and customer reviews at Trustpilot - Flink reviews.
Address
Flink SE
Brunnenstraße 19‑21
10119 Berlin
Germany