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I hereby notify you of my decision to terminate the contract relating to the Flo service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Flo: Easy Method
What is Flo
Flo is a mobile and web app for tracking menstrual cycles, ovulation, pregnancy and related health symptoms. It offers a free basic tracker and a paid Flo Premium subscription with predictive analytics, reports, educational content and additional in‑app features.
How to cancel Flo
- iOS (App Store): Open iOS Settings → tap your name → Subscriptions → select the Flo subscription → Cancel Subscription. Cancel at least 24 hours before the trial end or renewal to avoid being charged for the next period. For general Apple subscription help see Manage subscriptions on your iPhone, iPad, and iPod touch.
- Android (Google Play): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select Flo → Cancel subscription. Cancel at least 24 hours before the trial end or renewal to avoid the next charge. For Google guidance see Cancel, pause, or change a subscription.
- Web (app.flo.health / PayPal): In the web app: Menu → avatar → profile card → Manage Subscription → Cancel plan. If you paid through PayPal, sign in to PayPal → Profile gear → Payments → Automatic payments (or Manage automatic payments) → select Flo → Cancel agreement. Also see Flo’s help pages at flo.health.
What happens when you cancel
When you cancel before the next renewal, your subscription will usually remain active until the end of the current billing period - you keep Premium functions until that date. If you cancel during a free trial, cancelling at least 24 hours before the trial ends prevents the first charge. Deleting the app does not automatically cancel subscriptions billed through the App Store or Google Play; you must cancel through the store that charged you. Your account data (logs, cycle history, notes) generally remains in your Flo account unless you request deletion via the app or support.
Will I get a refund?
Flo’s published materials do not state a blanket refund policy; the company expects users to cancel at least 24 hours before renewal. Refunds are not guaranteed once a subscription period has begun or a free trial has expired. Some users report successful refunds in specific cases, while others report difficulty obtaining refunds and being charged after cancelling. If you believe you were charged in error, you can request a refund from the store that processed the payment (App Store, Google Play) or from PayPal if that method was used; for web payments you can also contact Flo support but outcomes vary.
Flo plans and pricing
| Plan | Price (CAD) | Period | Features |
|---|---|---|---|
| Flo Premium (various tiers) | C$1.39, C$2.99, C$4.49, C$14.99, C$19.99, C$23.99, C$59.99, C$79.99 | Varied (monthly, annual, promotional, add‑ons) | Full Premium content: cycle reports, symptom predictions, virtual Health Assistant, partner features, educational media, plus add‑ons (Birth Control Reminder, Pregnancy Calendar) |
Your consumer rights in Canada
Canadian consumers generally have a 14‑day cooling‑off right for many distance (online) purchases, allowing cancellation without reason or penalty for certain goods and services purchased online. However, digital subscriptions often fall outside that automatic right once access is granted or you begin using the digital content or service. Provinces vary: Ontario’s Consumer Protection Act provides cancellation rights mainly for specific in‑person or direct sales rather than routine digital subscriptions, while Alberta’s consumer protections prohibit unfair or negative‑option billing and require fair treatment but do not create a universal 14‑day digital‑content refund right. If you think a company charged you unfairly or violated billing rules, provincial consumer protection offices can advise on remedies and complaint paths.
Customer experiences
Many users praise Flo’s tracking accuracy, predictive tools and educational content and report positive outcomes for fertility planning and pregnancy tracking. At the same time, public reviews and forum posts (Trustpilot, Reddit) include multiple complaints about unexpected charges, difficulty cancelling, delayed or denied refunds, and unsatisfactory customer support responses. User experiences therefore vary: the app’s core tracking features are widely appreciated, but billing and support issues are the most commonly reported negatives.
Documentation checklist
- Account email and username used with Flo
- Receipt or invoice showing the charge (App Store/Google Play/PayPal receipt)
- Screenshots of subscription settings and cancellation confirmation (if available)
- Dates of subscription start, renewal date and any attempted cancellations
- Transaction IDs from bank, card or PayPal statements
- Copies of any messages or support tickets exchanged with Flo
Common mistakes
Avoid assuming deleting the app cancels your subscription - you must cancel through the store (App Store/Google Play) or through Flo’s web management if billed directly. Another frequent error is cancelling too close to renewal; Flo recommends (and stores generally enforce) cancelling at least 24 hours before the trial end or scheduled renewal to prevent the next charge. Paying via PayPal requires cancelling the automatic payment agreement in your PayPal settings as well as cancelling within the Flo web app. Finally, users sometimes contact Flo support without including receipts, dates, or transaction IDs, which slows resolution.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) | Refunds handled by Apple; not guaranteed once period started - must request via Apple if charged | Low to moderate (cancel in Settings; Apple refund request process required for charges) |
| Android (Google Play) | Refunds handled by Google Play; not guaranteed once period started - request via Google Play support | Low to moderate (cancel in Play Store; refund requests via Google Play) |
| Web (flo.health / PayPal) | Refunds are not guaranteed; if billed via PayPal you can cancel automatic payments directly and request refunds through PayPal or Flo support | Moderate to high (web cancellation is direct, but support response and refund outcomes can vary) |
After cancelling
After you cancel, keep confirmation screenshots or emails and monitor your bank, card and PayPal statements for any subsequent charges. If an unexpected charge appears, first request a refund through the store that processed the payment (Apple/Google/PayPal). If that fails, open a support ticket with Flo and include your documentation checklist items. If you believe the charge is unfair and you cannot resolve it with the company or store, contact your card issuer or bank to dispute the charge and consult your provincial consumer protection office for next steps. Helpful pages: Flo homepage and support at flo.health, Apple subscription support Apple subscriptions, Google Play subscriptions support Google Play subscriptions, and PayPal automatic payments Manage automatic payments.
Address
Flo Health UK Limited
Fourth Floor, International House, 1 St Katharine’s Way, London, E1W 1UN, United Kingdom