Cancellation service N°1 in China
Contract number:
To the attention of:
Cancellation Department – Fotor
11th Floor, Unit 2, Block 2, Hangli Center
610000 Chengdu
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fotor service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Fotor: Easy Method
What is Fotor
Fotor is an online photo editor and design tool that provides image editing, templates, and AI-powered features for personal and social‑media designs. It is available via the Fotor website and mobile apps and offers tiered subscription plans with additional tools, credits and cloud storage.
How to cancel Fotor
- On the web (Fotor website): Sign in, go to Account Settings → Subscription → Manage Plan → Cancel. Cancelling will downgrade you to the free plan effective at the end of the current billing period. See the Fotor support article: How to Cancel the Subscription.
- On Android (Google Play): Cancel through the Google Play Store using Subscription Management for your Google account. See: How to Cancel the Subscription.
- On iOS/macOS (App Store): Cancel via the App Store: tap your avatar → Subscriptions → select Fotor (or Goart Photo Editor, Designor) → Cancel. See: How to Cancel the Subscription.
- Timing: Cancel at least 7 days before the end of the current subscription period to avoid automatic renewal (per Fotor terms). See: Fotor Terms of Service.
What happens when you cancel
When you cancel a paid subscription with Fotor it generally stops future renewals; your paid access typically remains active until the end of the current billing period. After that date your account is downgraded to the free plan and paid features (premium templates, credits, cloud storage limits, etc.) are no longer available. Your account data (projects and uploads) usually remains associated with your account but access to premium-only assets and higher download quality will end unless you resubscribe.
Will I get a refund?
Fotor's published policy states subscription fees are non-refundable and payments are not cancellable once paid; cancelling only prevents future renewals and does not automatically trigger a refund. Refund possibilities differ by purchase channel: purchases through the App Store or Google Play are subject to those platform refund procedures, and some users pursue refunds or chargebacks through their payment provider or credit card issuer. Such outcomes are not guaranteed and depend on timing, platform rules, and the payment method used.
Fotor plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Fotor Pro (monthly) | C$12.14 (approx.) | Monthly | Advanced editing & AI tools, premium templates, 100 credits/month, ad‑free, HD + transparent PNG downloads, 2 GB cloud storage |
| Fotor Pro (annual) | C$53.99/year (approx.) | Annual | Same features as Pro monthly; billed annually (based on US$39.99/year) |
| Fotor Pro+ (monthly) | C$26.99 (approx.) | Monthly | Includes Pro features plus AI slides, batch editing, brand kits, 300 credits/month, 100 GB cloud storage |
Your consumer rights in Canada
Canadian consumer protection laws vary by province and may provide cooling‑off periods or other protections for digital subscriptions in some circumstances, but terms of service and contractual clauses (for example Fotor's “no refund” stance and choice of governing law) can affect remedies. If you were charged improperly after timely cancellation or due to a platform billing error, consider seeking a refund through the payment platform (App Store, Google Play) or contacting your card issuer about a chargeback. Outcomes depend on the transaction method, timing and the provider's policies, so results are not guaranteed.
Customer experiences
User feedback is mixed. Many reviewers praise Fotor for ease of use, templates, AI tools and value for social‑media design (for example Capterra lists high ratings from Canadian users). However, a number of complaints on review sites report users being charged after perceived free‑trial cancellations and difficulty obtaining refunds; issues commonly cited include unexpected auto‑renewal, misleading trial terms and challenges contacting support for reimbursement.
Documentation checklist
- Account email and username; order ID or transaction reference; date/time of renewal or charge; screenshots of your cancellation attempt(s) and of the charged transaction; receipts or bank/credit card statement lines showing the charge; any correspondence with Fotor or platform support.
Common mistakes
Common errors include cancelling in the wrong place (for example cancelling in the Fotor website when the subscription was billed through Apple or Google), assuming cancellation automatically issues a refund, and waiting until after the renewal date to cancel. Also, not saving receipts or confirmation screenshots can make disputes harder to resolve. Example: if you subscribed via an iPhone App Store purchase, cancelling inside Fotor’s website will not stop App Store billing - you must cancel through your Apple subscriptions.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Fotor website cancel) | Generally no refund (cancels future renewals only) | Low - straightforward to cancel but refund unlikely |
| Google Play (Android) | Refunds handled by Google Play (possible, per Google policy) | Medium - must go through Google Play support for refunds |
| App Store (iOS/macOS) | Refunds handled by Apple (possible, per Apple policy) | Medium - must request via Apple’s report a problem / support |
| Payment provider / Chargeback | Possible in some cases if billing was improper | High - requires evidence and may take time; not guaranteed |
After cancelling
After you cancel, keep confirmation of the cancellation and monitor your bank or card statements for any unexpected charges. If you believe you were charged incorrectly after cancelling, first contact Fotor support and the platform used to pay (Apple or Google) and provide the documentation checklist items. For platform purchases, use the App Store or Google Play refund processes; for card charges you may contact your card issuer to ask about a dispute or chargeback. For Fotor support and help articles, see: How to Cancel the Subscription, How to Get a Refund, and Fotor Terms of Service. If you prefer a paper trail for legal or formal complaints, you may consider sending registered mail to Fotor’s corporate address to request assistance or confirmation of cancellation.
Address
11th Floor, Unit 2, Block 2, Hangli Center, Chengdu, Sichuan 610000, China