Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Freetrade
145 City Rd, 3rd Floor, WeWork
EC1V 1AZ London
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Freetrade service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Freetrade: Easy Method
What is Freetrade
Freetrade is a UK-based investment app and stockbroker that offers commission-free trading, tax wrappers (such as ISAs for UK customers), and paid subscription plans with additional features. It is primarily designed for mobile use and targets retail investors seeking a simplified, beginner-friendly investing experience.
How to cancel Freetrade
- Change or cancel a paid Plan (iOS/Android): you cannot cancel billing via the App Store or Google Play - open the Freetrade app, go to Portfolio → tap your Profile icon → Manage your plan → Change your plan. Choose to downgrade to Basic (free) and tap "Confirm." The change takes effect at the end of your current billing cycle. If you are on an annual plan and want to downgrade early, contact hello@freetrade.io or use the in‑app chat to request a pro‑rated credit (less any annual discount and a £5 admin fee); any remainder can be refunded to your card.
- Close your account entirely (web/platform/email/in‑app): sell all shares and withdraw cash first. Then contact Freetrade via the in‑app chat or email hello@freetrade.io and request account closure. A 30‑day notice applies and background processing may continue during that period.
What happens when you cancel
When you downgrade a Plan, access to paid features ends at the end of your billing period; your account stays active on the Basic (free) tier. When you request full account closure, Freetrade requires you to sell holdings and withdraw funds before it can close the account; a 30‑day notice period typically applies while closure is processed. Freetrade retains records in line with regulatory requirements (for example, FCA data retention rules mean certain data is kept for at least five years).
Will I get a refund?
Freetrade provides a 14‑day cooling‑off period from account opening: within that window you may cancel a Freetrade GIA, ISA, ISA transfer into Freetrade, or a Plan and receive a return of cash and investments (for GIA/ISA/ISA transfer) or a refund of paid Plan fees, minus any proportional charges for services already provided. No fee applies for exercising cooling‑off rights. If you cancel an annual Plan partway through the year you are eligible for a pro‑rated credit for the unused period, less any applied annual discount and a £5 administration fee; that credit can be used to reduce a future plan fee or refunded to your payment card.
Freetrade plans and pricing
| Plan | Price (CAD) |
|---|---|
| Basic | Varies |
| Paid Plan (monthly) | Varies |
| Paid Plan (annual) | Varies |
Freetrade does not publicly list pricing in Canadian dollars; published pricing is presented in GBP. If you need an exact CAD amount, check the app’s billing details or contact support before subscribing.
Your consumer rights in Canada
Consumer protection and securities regulation in Canada are provincial matters and rights vary by province. Freetrade’s own published protections include a 14‑day cooling‑off right and the ability to close an account after selling holdings and withdrawing funds. Because Freetrade is a UK entity, it references UK complaint routes (including escalation to the UK Financial Ombudsman Service for eligible complaints). Canadian users should also check provincial consumer protection agencies and their provincial securities regulator (for example, the Ontario Securities Commission) for local complaint options and remedies. If you are unsure of your rights, consider contacting your provincial consumer protection office or seeking independent legal advice.
Customer experiences
User feedback is mixed: many customers praise Freetrade’s simple, intuitive mobile app and platform, saying it is beginner‑friendly and convenient for small investors, and some report reliable, helpful customer service for issues like mistaken deposits. Negative reports commonly mention higher foreign‑exchange (FX) costs, slower deposit and withdrawal processing times, and inconsistent customer support experiences (including delays or automated replies). There are also reports specific to tax handling for Canadian users - some customers have reported incorrect withholding tax rates applied to Canadian dividends and having to reclaim differences themselves. You can read user reviews on platforms such as Trustpilot and community discussions on Reddit.
Documentation checklist
- Account email and username, registered phone number
- Proof that all holdings have been sold (trade confirmations) and cash withdrawn
- Screenshots or copies of in‑app cancellation requests, chat transcripts, or sent emails
- Payment card details used for subscription and bank details for any requested refunds
- If cancelling within 14 days: date of account opening and a record of your cancellation request
Common mistakes
Typical errors include requesting account closure before selling holdings (this delays closure), attempting to cancel subscription billing via the App Store or Google Play (billing must be changed inside the Freetrade app), and assuming refunds are immediate - plan changes commonly take effect at the end of your billing period. Other mistakes: not requesting pro‑rated credit for annual plans, failing to provide clear withdrawal instructions, and overlooking tax implications such as withholding rates on Canadian dividends which some users report having to reclaim themselves.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| In‑app plan downgrade (end of cycle) | No immediate refund; change takes effect at end of billing cycle | Easy |
| Early annual plan downgrade | Pro‑rated credit for unused period, less any annual discount and £5 admin fee | Moderate |
| Cooling‑off (within 14 days) | Full return of cash/investments or refund of plan fees (no fee to exercise) | Easy |
| Full account closure (sell holdings first) | Cash withdrawn to your bank; subscription refunds depend on timing and plan terms | Moderate - Hard |
| Attempting to cancel via App Store/Google Play | Not effective for Freetrade billing; may not produce the desired result | Fails / Confusing |
After cancelling
After you complete cancellation or closure, retain copies of all confirmations and communications until any outstanding matters are resolved (tax reports, transfer confirmations, refunded amounts). Useful resources: Freetrade’s account‑closure help article at How do I close my account? and their terms and conditions at Freetrade terms and conditions. For disputes, follow Freetrade’s complaint process and consider escalation options noted in their help centre; if necessary, contact relevant Canadian provincial authorities or seek independent advice.
Address
If you need to send written notice or certified correspondence, send it by registered mail (raccomandata A/R) to ensure delivery confirmation. Address correspondence to:
Freetrade Limited
3rd Floor, WeWork
145 City Rd
London EC1V 1AZ
United Kingdom