Cancellation service N°1 in Italy
Contract number:
To the attention of:
Cancellation Department – Fruust
Via della Cooperazione, 25/29
63821 Porto Sant’Elpidio
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Fruust service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Fruust: Easy Method
What is Fruust
Fruust (fruust.com) is an online subscription service that markets a free trial leading to a recurring paid membership. Public reports and aggregated reviews characterize Fruust as a deceptive subscription service that uses promotions, redirects or pop‑ups to acquire users and then applies hidden auto‑renewing charges. Numerous consumer complaints allege difficulty contacting support and obtaining refunds.
How to cancel Fruust
- Try the website first: visit https://fruust.com and check the footer for a cancellation or subscription link - note: many users report the link is difficult to find or may be hidden.
- Call the published phone number: +1 833 611 10420 (or UK +44 808 1756 506) and request cancellation. Expect automated menus; persist until you reach an agent and ask for a cancellation confirmation number or email.
- Email customer service at customer@fruust.com asking to cancel immediately; include your account details, date of sign‑up, last four digits of the card used, and request written confirmation of cancellation and that no further charges will be made.
- If web/phone/email fail, contact your bank or card issuer to stop recurring charges - request a stop to future authorizations, ask about a chargeback for unauthorized or deceptive billing, and consider cancelling the card if necessary.
- Keep records of every attempt to cancel (screenshots, call times, emails). If you receive any confirmation, retain it.
What happens when you cancel
If cancellation is successful you should lose access at the end of the current paid billing period or immediately if the company processes an immediate termination; Fruust’s practices vary and many users report inconsistent application. Cancelling via your bank or card provider typically prevents further charges but does not guarantee a platform-side refund. Data retention and account deletion policies are unclear from public sources; assume Fruust may retain account information unless you explicitly request account deletion in writing.
Will I get a refund?
Available information indicates Fruust routinely denies refund requests, often citing acceptance of auto‑renewal terms. Many users report that refund requests are unsuccessful, even when charged during a supposed free trial. While Canadian consumer protections may entitle consumers to refunds in some circumstances (see next section), Fruust is reported to frequently refuse refunds or not respond to requests. If you believe a charge was unauthorized or deceptive, your best immediate option is to contact your bank to dispute the charge while also submitting a written refund request to Fruust.
Fruust plans and pricing
| Plan | Price | Billing |
|---|---|---|
| Varies | Varies | Varies |
Your consumer rights in Canada
Under Canadian consumer protection principles, online purchases should include clear disclosure of recurring billing and an opportunity to withdraw within applicable cooling‑off periods (commonly 14 days for certain distance sales). Public reports indicate Fruust may charge immediately, misrepresent trial terms, and obscure cancellation mechanisms - practices that can conflict with provincial and federal rules prohibiting unfair or deceptive practices. If you are charged without clear consent or during a promised free trial, you may be entitled to a refund or to file a complaint with provincial consumer protection offices or the Competition Bureau. Contact the Financial Consumer Agency of Canada and your provincial consumer protection office for guidance about rights and complaint procedures.
Customer experiences
Aggregated reviews are recurring patterns of negative. Many consumers describe unexpected monthly charges (commonly reported as about US$49.95/month), hidden or hard‑to‑find cancellation links, garbled automated phone prompts, unreturned emails, and denial of refunds. Some users report being redirected to Fruust from third‑party ads, pop‑ups or QR codes. A significant number of complainants ultimately obtained relief only by disputing charges or canceling the payment card used for the subscription.
Documentation checklist
- Copies/screenshots of the offer, ad, trial terms, and any pages showing price or trial length; confirmation emails; billing statement showing the Fruust charge; dates and times of calls; copies of emails sent and any replies; and any cancellation confirmations (if received).
Common mistakes
People commonly assume a “free trial” protects them from immediate charges; however public reports show Fruust may bill before or during the trial period. Relying solely on an unanswered email or an automated phone menu without obtaining a written confirmation of cancellation is another frequent mistake - if the company later denies cancellation, you may lack documentation. Waiting too long to contact your bank also reduces the chance of successful chargeback resolution, so act promptly if you suspect unauthorized billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web/Website footer | Unreliable - refunds often denied | High - cancellation link reportedly hidden or hard to access |
| Phone | Unreliable - refunds often denied | Very high - garbled IVR and reports of difficulty reaching agents |
| Customer Service Email | Unreliable - refunds often denied | High - many reports of no response |
| Bank or credit card provider | Possible - chargeback may succeed when company denies refund | Moderate - requires time and documentation but is often effective to stop billing |
After cancelling
After you cancel, monitor your card and bank statements for further charges and keep all cancellation records. If you continue to be billed, contact your card issuer to dispute the charge and to block future authorizations; ask your issuer about chargeback timelines and evidence requirements. If you believe the marketing or billing was deceptive, file complaints with the Competition Bureau and your provincial consumer protection office. For general guidance see the Government of Canada’s consumer resources at https://www.canada.ca/en/services/finance/consumer-protection.html and payment dispute guidance from the Financial Consumer Agency of Canada at https://www.canada.ca/en/financial-consumer-agency.html. Consider also documenting reviews on Trustpilot and complaint sites to warn other consumers.
Address
FRU.IT S.R.L., Via della Cooperazione, 25/29, 63821 Porto Sant’Elpidio (FM), Italy