Cancellation Galatea: Easy Method

What is Galatea

Galatea is a mobile and web platform offering scripted, story-driven fiction where readers access chapters using in-app points or a subscription for unlimited access. Content is delivered through the Galatea app (iOS and Android) and via web purchases on galatea.com.

How to cancel Galatea

• In the Galatea app: open the app, tap “More” → Settings → Manage subscription, and follow the prompts to cancel. For details see the official guide: How do I cancel my subscription?
• If you subscribed via Apple App Store (iOS): cancel through your Apple subscription settings in your device or at Apple Support; Galatea cannot cancel App Store subscriptions for you.
• If you subscribed via Google Play (Android): cancel through Google Play > Subscriptions in the Google Play Store app or at Google Play Help.
• If you subscribed on the web (Stripe): sign into your account on galatea.com to manage or cancel your subscription, or contact Galatea support via their Help Center if you have issues.
• If you prefer a paper record, you may send a registered letter with return receipt (raccomandata A/R) to the company’s legal headquarters requesting cancellation; keep proof of sending and delivery.

What happens when you cancel

Cancelling stops future automatic renewals; it does not typically refund the portion of the subscription already paid. Your subscription access generally remains active until the end of the current billing period. Points or virtual currency already purchased are non‑refundable and remain in your account unless otherwise specified by Galatea. Galatea’s stated policy requires cancellation at least 24 hours before renewal to avoid the next billing cycle.

Account data and reading history are retained according to Galatea’s terms; cancelling a subscription does not necessarily delete your account or personal data unless you request account deletion through support or the appropriate settings.

Will I get a refund?

Refund entitlement depends on how you purchased content and the timing. In‑app purchases of points are non‑refundable through Galatea; refunds for those purchases must be requested from the app store. Apple handles refunds for App Store purchases (requests may be made within up to 60 days through Apple), while Google Play provides an initial 48‑hour refund window for some purchases and has other processes afterward. For subscriptions bought via Apple, refunds are handled only by Apple. For subscriptions bought via Google Play, request a refund via Google Play; Galatea’s policy indicates they do not refund active subscriptions after 7 days.

If you bought a subscription on the web (Stripe), Galatea asks that you contact support to request a refund; they state no refunds for active subscriptions after 7 days. Web‑purchased points are final sale. Virtual currency (points) is listed as non‑refundable under Galatea’s terms.

Galatea plans and pricing

Your consumer rights in Canada

Canadian consumer protection is primarily provincial; however, consumers generally have rights around clear disclosure of terms, cancellation, and unfair practices. The guidance available indicates a 14‑day “cooling‑off” period may apply to online purchases from businesses outside Quebec, but you should confirm the exact rules for your province. For digital purchases through Apple or Google, provincial rules can sometimes provide remedies beyond the app store’s stated policy if the service is not as described, though enforcement can be complex.

Auto‑renew clauses must be clearly disclosed under consumer protection principles. Galatea’s 24‑hour advance cancellation requirement to avoid renewal may be questioned as to whether it is sufficiently reasonable under Canadian law; if you believe a clause is unclear or unfair, you can escalate to your provincial consumer affairs office or consider a credit card dispute where appropriate.

Customer experiences

Reviews vary. Some users praise Galatea’s stories and the reading experience, noting they find the content engaging and customer service responsive for certain issues. Positive comments include enjoyment of specific well‑written stories and helpful support interactions.

Conversely, many reviewers report problems: perceived opaque or misleading pricing, unexpected or wrong billing periods, difficulty cancelling auto‑renew, and challenges obtaining refunds. Technical issues - such as chapters re‑locking, purchases not unlocking content, and confusing navigation - are also frequently reported. Some users characterize the offering as predatory or poor value, and others point to inconsistent story quality.

Documentation checklist

• Account email/username and subscription/order ID
• Purchase receipts or bank/credit‑card statements showing charges
• Screenshots of subscription settings, billing page, and any in‑app purchase screens
• Copies of cancellation confirmation (email or in‑app) or proof of having requested cancellation
• Messages exchanged with Galatea support and dates of contact
• If sending registered mail, the raccomandata A/R receipt and tracking/proof of delivery

Common mistakes

Common errors include cancelling within the app while the subscription was purchased through Apple or Google (those subscriptions must be cancelled in the respective store); assuming points or in‑app purchases are refundable; and not saving confirmation of cancellation. Another frequent mistake is waiting until the renewal cutoff window is too close - Galatea states cancellation must occur at least 24 hours before renewal, so last‑minute cancellations can still trigger a charge. Finally, some users fail to check which account or email was used to purchase and then cannot locate their subscription or receipts.

Comparative recap

After cancelling

After you cancel, save any confirmation and monitor your bank or card statement for subsequent charges. If you need to request a refund or have issues, start with Galatea’s Help Center articles on cancelling and refunds: How do I cancel my subscription? and What is your refund policy?. For terms and auto‑renew rules see Galatea’s terms: Galatea Terms. If app‑store processes are required, use Apple or Google support channels; if a web refund is needed or cancellation fails, submit a request through Galatea’s Help Center support form. If you prefer paper notification, sending a registered letter (raccomandata A/R) to the company’s legal address can provide a dated delivery record - keep the return‑receipt as proof.

Address

Via Ugo Ojetti 392, 00137 Roma, RM, Italia