Cancellation service N°1 in United Kingdom
Contract number:
To the attention of:
Cancellation Department – Gamban
Enterprise House, Ocean Way
SO14 3XB Southampton
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gamban service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Gamban: Easy Method
What is Gamban
Gamban is a digital self-exclusion and website-blocking application designed to help users restrict access to gambling sites and apps across devices. It works by installing software that blocks access to a curated list of gambling domains and, depending on the purchase method, is managed either through Gamban’s web dashboard or through platform-specific subscription systems (Apple App Store, Google Play).
How to cancel Gamban
- Web (Gamban Dashboard): Log into your Gamban account, go to “Payment & Subscription,” click the red cross next to your payment method and confirm removal - this stops automatic renewal and will end protection. See Gamban’s support article: How to stop your Gamban subscription from renewing.
- iOS (App Store): If you bought the subscription via Apple in-app purchase, cancel through Apple’s subscription settings in the App Store. Gamban support cannot cancel Apple in-app subscriptions directly; follow Apple’s guidance for cancelling or requesting a refund.
- Android (Google Play): If you bought via Google Play, cancel via Google Play’s Subscriptions section. Gamban support generally cannot cancel Android in-app subscriptions directly; follow Google Play help for steps and refunds.
- Written notice (optional / per EULA): If you prefer a written notice or need to send a formal cancellation, email info@gamban.com or send prepaid/postal registered mail to the company address (see section 12). The EULA specifies notices may be sent to the registered office.
What happens when you cancel
When you cancel a subscription or remove your payment method via the Gamban dashboard the subscription will not renew and Gamban protection on your devices will cease at the end of the current paid period. For in-app subscriptions purchased through Apple or Google, cancelling via those platforms stops future renewals but does not remove the app from your device; access typically remains until the current billing period ends. If you need account closure or data removal beyond stopping renewals, contact Gamban support for specific instructions and confirmation.
Will I get a refund?
Gamban does not publicly advertise a standard statutory 14-day refund policy in its customer-facing materials; refunds appear to be handled on a case-by-case basis via support. There are reported cases (user reviews) of Gamban issuing a full refund for an annual subscription, with Gamban noting that refunded funds may take up to 14 days to appear depending on the payment provider. If your subscription was purchased through the App Store or Google Play, refund requests are generally handled under Apple’s or Google’s refund policies and processes.
Gamban plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Monthly (official site) | US$3.49 | Monthly | Gamban Blocking, Progress Monitoring, Layered Self‑Exclusion, Access to Resources, Exclusive Discounts, On‑Demand Technical Support |
| Annual (official site) | US$34.99 | Annually | Same features as monthly |
| Annual (App Store Canada) | C$32.99 | Annually (in‑app) | Gamban Protection (full access) |
| Alternative Annual (App Store Canada) | C$35.99 | Annually (in‑app) | Gamban Protection (full access, alternate price tier) |
Your consumer rights in Canada
Under Canadian consumer protection laws, statutory rights for digital subscriptions vary by province and by whether the purchase is considered digital content. In some jurisdictions a short-term cancellation or refund right (for example, within a period similar to 14 days) may apply, but applicability depends on local rules and the nature of the sale. Gamban’s public materials do not explicitly reference provincial consumer rights, so Canadian consumers seeking cancellations or refunds can rely on platform-specific processes (App Store/Google Play) or Gamban’s support process, and may escalate unresolved disputes via their card issuer (chargeback) or provincial consumer protection office if needed.
Customer experiences
User feedback is mixed. Positive reports note Gamban has helped people control gambling behaviour and there are instances where users received refunds after issues. Negative feedback commonly mentions the product can be bypassed (for example, via factory reset or switching user profiles), that some non-gambling sites or apps (banking, trading, weather) have been blocked unintentionally, and that customer service can be slow or unresponsive. There are also reports of unexpected charges or renewals; these often involve subscriptions purchased through third-party platforms where cancellation must be handled on that platform.
Documentation checklist
- Account email and username, order/receipt number or proof of purchase
- Screenshots of subscription status and any charges (bank statement entries)
- Evidence of cancellation attempts (screenshots of dashboard removal, App Store/Google Play cancellation) and any correspondence with Gamban or platform support
- Date-stamped request copies (email or registered mail receipt) if you send written notice
Common mistakes
Common mistakes include cancelling in one place but forgetting another - for example removing payment details in the Gamban dashboard but not cancelling an App Store or Google Play subscription. Users sometimes contact Gamban support expecting Apple/Google subscriptions to be cancelled by Gamban; platform purchases typically must be cancelled through the platform. Other issues include not retaining proof of purchase or cancellation attempts, and relying on the app being uninstalled rather than cancelling the subscription (uninstalling does not always stop renewals). Finally, attempting to bypass the app (factory reset, creating new profiles) can undermine self-exclusion and lead to unexpected access or charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Gamban Dashboard) | Case‑by‑case via Gamban support; not guaranteed (refunds reported in some cases; may take up to 14 days to appear) | Low - remove payment method/stop renewal in dashboard |
| App Store (iOS) | Handled by Apple under App Store policies; refunds through Apple/Apple Support | Medium - cancel in Apple subscription settings or contact Apple Support |
| Google Play (Android) | Handled by Google under Play Store policies; refunds through Google Play | Medium - cancel in Google Play subscriptions or request refund via Google |
| Written notice / Email to Gamban | Case‑by‑case via Gamban support; possible but not guaranteed | Medium - High - requires formal notice and supporting documentation |
After cancelling
After you cancel, keep copies of confirmation (screenshots, emails) and monitor your payment method for any unexpected charges. If you need a refund, contact Gamban support with your documentation; if the subscription was purchased through Apple or Google, request a refund through their support flows. If a dispute remains unresolved, consider contacting your card issuer for a chargeback or filing a complaint with the relevant provincial consumer protection office in Canada.
Helpful resources: Gamban support article on stopping renewals: How to stop your Gamban subscription from renewing, Gamban article on closing accounts: Closing your Gamban account, guide to cancelling Gamban via third parties: How to cancel Gamban (overview), and user feedback examples: Trustpilot reviews.
Address
Gamban LTD
Enterprise House, Ocean Way, Southampton, England, SO14 3XB
Email: info@gamban.com