Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Gamma
159 Rue Saint‑Eustache
J7R 2L5 Saint‑Eustache
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Gamma service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Gamma: Easy Method
What is Gamma
Gamma is a web- and app-based presentation and content tool that uses templates and AI-assisted features to help users create polished slide decks and visual documents quickly. It is offered directly by Gamma and via mobile app stores and has free and paid subscription tiers (commonly referred to in communications as Plus and Pro).
How to cancel Gamma
Cancel steps depend on how you subscribed - directly through Gamma’s website or via Apple/Google app stores. Follow the method that matches your purchase.
- If you purchased directly from Gamma: Sign in, go to Account Settings → Change/Cancel Membership, or send an email to support@gamma.app. Gamma’s notices indicate you must cancel at least 30 days before renewal or within 30 days of an auto‑renewal notice. There are no prorated refunds for the remainder of a billing term.
- If you subscribed on iOS: Cancel through Apple’s App Store subscription settings - Gamma cannot cancel App Store subscriptions for you; Apple controls billing and refunds. See Apple’s subscription help: Manage subscriptions on iPhone or iPad.
- If you subscribed on Android: Cancel through the Google Play Store subscription settings - Gamma cannot cancel Google Play subscriptions for you; Google handles billing and refunds. See Google Play help: Cancel or change a subscription.
What happens when you cancel
When you cancel a paid Gamma subscription it stops future automatic renewals at the end of the current billing period. You typically retain access to paid features until that period expires; Gamma states there are no prorated refunds for unused time. Data and projects you created generally remain available under your account according to Gamma’s retention and account policies, but access to paid‑only features will end with the subscription. If you need preservation of specific files, export or archive them before the subscription end date.
Will I get a refund?
Gamma’s current stated refund policy (effective December 1, 2025) limits refunds to a short eligibility window: refunds are available only if you request them within the first 3 days after subscribing and only if your credit usage remains below plan‑specific thresholds (example thresholds noted in company material: Plus under ~200 credits; Pro under ~600 credits). You must contact support within that 3‑day window to request a refund. A prior, now‑superseded policy had a 7‑day window for certain plans; that legacy policy no longer applies. For subscriptions billed through Apple or Google, refunds are subject to the respective store’s refund policies and processes rather than Gamma’s direct policy.
Gamma plans and pricing
| Plan | Price (USD) |
|---|---|
| Free | Varies |
| Plus | Varies |
| Pro | Varies |
Official pricing is listed in USD on Gamma’s site and app store listings; no official Canadian (CAD) price list was found. Always check your billing statement for the exact amount charged and the currency used.
Your consumer rights in Canada
Canadian consumer protection generally does not create a universal statutory "cooling‑off" right for digital subscriptions; Gamma’s published 3‑day or previous 7‑day refund windows are commercial policies the company offers, not a legal entitlement. Gamma must disclose refund and cancellation terms before purchase; unclear or misleading billing or cancellation practices may raise concerns under Canada’s Competition Act. If you believe Gamma engaged in misleading practices, you may lodge a complaint with your provincial consumer protection agency (for example, Ontario’s consumer protection office) or pursue chargeback/dispute options with your payment provider. Small claims court is also an avenue for monetary disputes if other remedies fail.
Customer experiences
Reviews are mixed. Some users find Gamma helpful for non‑technical users who need fast, attractive presentations without using multiple specialist tools. However, many users report problems: being charged after canceling, difficulty obtaining refunds, denials of refunds even within stated windows, unresponsive or unsatisfactory support interactions, and technical issues such as rendering problems, export failures, slow performance, and changes to previously available themes. Public review aggregates indicate significant dissatisfaction among a sizable portion of users.
Documentation checklist
- Purchase receipt or order confirmation (screenshot or PDF)
- Account email and subscription ID (if available)
- Date and time you canceled (screenshots of Account Settings or store cancellation confirmation)
- Copies of any support emails or ticket numbers
- Payment records showing charges (bank/credit card statement lines)
- If sending a physical cancellation, proof of registered delivery or return receipt
Common mistakes
Users commonly try to cancel in the wrong place - for example, requesting Gamma to cancel an App Store or Google Play subscription instead of canceling through the store - which delays termination and can lead to further charges. Other errors include not saving confirmation screenshots, missing the short refund‑eligibility window, and assuming prorated refunds are available when Gamma’s terms disallow them. If you rely on email support, keep timestamps and ticket references; delays or lack of a clear support confirmation often complicate disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via Gamma) | Possible only within Gamma’s refund window (current policy: request within 3 days and meet credit‑usage limits); no prorated refunds otherwise. | Medium - High (some users report billing disputes and support delays). |
| App Store (iOS) | Refunds handled by Apple per its policies; Gamma cannot directly issue App Store refunds. | Low - Medium (cancel via Apple settings; refund decisions through Apple). |
| Google Play (Android) | Refunds handled by Google Play per its policies; Gamma cannot directly issue Google Play refunds. | Low - Medium (cancel via Google Play; refund decisions through Google). |
After cancelling
After you cancel, keep confirmation screenshots or emails and monitor your bank/credit card statements for unexpected charges. If you were charged after cancellation or your refund request was denied despite meeting the published criteria, contact Gamma support at support@gamma.app and provide your documentation checklist items. If you subscribed through Apple or Google, use their in‑app subscription or purchase support channels and follow their refund request processes. For assistance with disputes or if you suspect misleading practices, you can consult provincial consumer protection resources or your card issuer’s dispute process for chargebacks.
Address
For formal or mailed correspondence, the company’s likely Canadian address is:
159 Rue Saint‑Eustache, Saint‑Eustache, Québec, J7R 2L5, Canada
For a formal cancellation sent by post, consider using registered mail with return receipt (proof of delivery) and retain copies of the letter and postal receipt.