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Cancellation Gencraft: Easy Method
What is Gencraft
Gencraft is a generative-art app and web service that provides AI image and model features, including premium “Pro” access, starter tiers, and one‑time model training options. It is available on iOS and Android as well as through its website, and offers subscription tiers billed weekly or monthly in Canadian dollars for Canadian users.
How to cancel Gencraft
- iOS (App Store): Open Settings → Apple ID → Subscriptions → Gencraft → Cancel.
- Android (Google Play): Open Google Play Store → Profile → Payments & subscriptions → Gencraft → Cancel.
- Web (Gencraft website/Stripe): Sign in at the Gencraft site → Account Settings → Manage Plan → Cancel, or use the Stripe billing portal link provided in your billing emails (billing.stripe.com) to cancel.
- By mail (optional formal notice): Send a signed cancellation letter by certified mail (raccomandata A/R) to the corporate address: Gencraft, LLC, 1201 2nd Avenue, 26th Floor, Seattle, Washington 98101, United States. Keep the postal return receipt as proof.
What happens when you cancel
When you cancel a subscription, your access typically continues until the end of the current paid period; automatic renewal should stop at the next billing date. Content and account data usually remain in your account per the service’s standard data retention practices, though specific retention or deletion policies should be checked in Gencraft’s account or privacy settings. If you cancel through an app store, subscription management and billing are handled by that store (Apple or Google); if you cancel on the web, billing is handled via the Stripe portal linked to your account.
Will I get a refund?
Gencraft’s public information and user reports indicate refunds are generally not provided after charges are processed. Multiple user reviews state refund requests were refused even after cancelling. There may be exceptional circumstances (billing errors, duplicate charges, or charges processed in error) where support, the app store, or your payment provider could issue a refund, but these are not guaranteed and appear uncommon in user reports.
Gencraft plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Gencraft Pro Weekly | C$9.99 | Weekly | Unlimited access to premium features (models, video, selfies, etc.) |
| Gencraft Pro Monthly | C$19.99 | Monthly | Unlimited access to premium features (models, video, selfies, etc.) |
| Gencraft Starter Weekly | C$4.99 | Weekly | Starter-tier access (limited compared to Pro) |
| Gencraft Starter Monthly | C$9.99 | Monthly | Starter-tier access (limited compared to Pro) |
| Gencraft Custom Training | C$3.99 | One-time / per use | Access to custom model training |
| Train New Gencraft 3.0 Model | C$3.99 | One-time / per use | Train a new Gencraft 3.0 model |
Your consumer rights in Canada
Under Canadian consumer protection laws, digital subscriptions may be subject to provincial cooling‑off or withdrawal rights depending on where you live and whether the purchase qualifies as a remote sale. However, Gencraft does not explicitly provide a 14‑day cancellation or refund period in its public policies or store listings. Canadian users may still have rights to dispute charges or to request refunds via their payment provider, or to pursue remedies through provincial consumer protection offices; it is advisable to consult your provincial consumer protection office or your bank/card issuer for guidance specific to your situation.
Customer experiences
User feedback is mixed. Many users praise Gencraft for being an easy, fun app for generative art with useful models and features. At the same time, several users report negative experiences: being charged after cancelling, having duplicate or overlapping charges (e.g., weekly and monthly), difficulties obtaining refunds, buggy behavior, download or image-quality issues, confusing UI changes, and dissatisfaction with customer support. These reports underline the importance of saving cancellation confirmations and monitoring bank statements after cancelling.
Documentation checklist
- Account email and username used with Gencraft.
- Subscription plan name and billing period (weekly/monthly) and last billed date.
- Receipts, order confirmations, or screenshots of subscription pages and billing statements.
- Cancellation confirmation (email, on‑screen message, app‑store subscription status) or proof of submitted cancellation.
- Records of communications with Gencraft support and any responses.
- If sent, certified mail receipt (raccomandata A/R) and a copy of the posted cancellation letter.
Common mistakes
Common errors include cancelling in the wrong place (for example uninstalling the app without cancelling the subscription in Apple or Google account settings), assuming cancellation yields an automatic refund, failing to confirm that auto‑renewal has stopped, and not saving cancellation confirmations. Another frequent issue is subscribing from multiple platforms accidentally (e.g., via both App Store and the website) and being charged twice; always check the subscription source and store receipts to identify the billing channel.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| iOS (App Store) cancellation via Apple ID | Refunds unlikely from Gencraft; Apple refund requests handled by Apple (possible but not guaranteed) | Easy |
| Android (Google Play) cancellation via Google Play | Refunds unlikely from Gencraft; Google Play refund requests handled by Google (possible but not guaranteed) | Easy |
| Web (Gencraft account / Stripe billing portal) | Refunds generally not provided per user reports; support may consider exceptions for errors | Easy - Medium |
| Certified letter to corporate address | Cancellation can be formally recorded; refunds still unlikely without error/merchant action | Medium |
| Payment provider / bank chargeback | May lead to refund if bank finds in your favour (subject to provider rules) | Medium - Hard |
After cancelling
After you cancel, verify your subscription status in the App Store, Google Play, or your Gencraft account and keep copies of confirmation messages and billing statements. If you are billed after cancellation, contact Gencraft support immediately and attach your documentation. If you cannot resolve the issue with Gencraft, contact Apple or Google for app‑store purchases or your bank/card issuer for a dispute or chargeback. For general guidance on consumer rights, consult Canadian consumer protection resources and your provincial consumer office.
Helpful links: Gencraft website, Manage subscriptions on iPhone or iPad (Apple), Manage subscriptions (Google Play), Stripe billing portal, Consumer protection (Government of Canada).
Address
Gencraft, LLC
1201 2nd Avenue, 26th Floor
Seattle, Washington 98101
United States
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Written by Lucas Lee
Former postal advisor · 3 years experience
Former postal-services advisor and e-signature specialist, I have been writing for Postclic for 3 years to demystify legally binding mail for everyday users.
FAQ
To cancel your Gencraft subscription on iOS, open Settings, tap on your Apple ID, go to Subscriptions, select Gencraft, and then tap Cancel. You can also send a written cancellation request via registered mail to keep proof.
Refunds for Gencraft subscriptions are generally not provided after charges are processed. However, if there are exceptional circumstances like billing errors, you may request a refund through your payment provider or by sending a registered mail cancellation notice.
After canceling your Gencraft subscription, your access will typically continue until the end of the current paid period. You should verify your account settings for specific data retention policies.
Yes, you can cancel your Gencraft subscription through the web portal by signing into your account, navigating to Account Settings, and selecting Manage Plan to cancel. Consider sending a registered mail cancellation notice for proof.
Gencraft offers several plans: Pro Weekly for C$9.99, Pro Monthly for C$19.99, Starter Weekly for C$4.99, and Starter Monthly for C$9.99. You can also access custom training for C$3.99 per use. For cancellation, you may want to send a registered mail notice.