Cancellation Gendergp: Easy Method

What is Gendergp

GenderGP is an online telemedicine service that provides personalised hormone therapy prescription plans and related clinician consultations, operating from the United Kingdom and working with licensed clinicians (notably US-licensed clinicians for some plans). It uses a subscription/membership model for ongoing access to prescriptions, consultations, and member services.

How to cancel Gendergp

• Use the Stripe customer portal (web): sign in to the Stripe customer portal linked to your GenderGP account and follow the portal's options to manage, pause, or cancel your subscription. GenderGP requires cancellations to be performed through the Stripe portal; they explicitly do not accept cancellation requests by email, phone, or other channels.
• If you cannot access the Stripe portal and need written proof, send a cancellation notice by registered post (raccomandata A/R) to GENDERGP LIMITED, Wakefords Park 47, Church Crookham, GU52 8EY, United Kingdom (see Address section). Keep proof of postage and delivery.
• App Store / Google Play: there are no separate instructions for app-store subscriptions in GenderGP’s published policies; the available guidance points to the Stripe portal as the place to manage subscriptions, so cancelling inside an app may not affect the Stripe-managed subscription - use the Stripe portal to confirm cancellation.
• Sessions (appointments): cancel appointments in the timeframe stated by GenderGP - see the Sessions section and Terms for time limits and possible fees.

What happens when you cancel

Cancelling via the Stripe customer portal will stop future recurring charges; in most cases you will retain access to member services until the end of the paid billing period already charged. GenderGP’s Terms permit users to request refunds of any account credit, but GenderGP may deduct fees for services already provided or costs incurred before issuing any refund. Your account data, consultation records and prescription history will be handled according to GenderGP’s privacy and retention policies; if you need data removed or a copy, follow the data request procedures in their Terms or privacy policy.

Will I get a refund?

Subscription fees are generally non‑refundable once you are in contract; cancelling early may still require payment for the remainder of the contract term according to the Member Finance Policy. The one‑time Set Up Fee is non‑refundable after you submit the Treatment Recommendation form. Session bookings are not refundable if you fail to attend, if you cancel with less than the minimum notice required, or if you reschedule improperly; the Finance Policy specifies no refunds for missed sessions or last‑minute cancellations. If you have a positive credit balance on your account you may arrange a refund, but GenderGP may deduct charges for services already provided or other costs. The Terms reference refunds as 'subject to your statutory rights' but do not set out a separate 14‑day cancellation/refund window.

Gendergp plans and pricing

Note: GenderGP does not publish CAD‑specific pricing; the above are US prices converted approximately at 1 USD ≈ 1.35 CAD. For precise CAD billing or availability in Canada, contact GenderGP directly.

Your consumer rights in Canada

Canadian consumer protections vary by province. There is commonly a 10‑day cooling‑off period for unsolicited sales, but medical or subscription services are often exempt or treated differently. GenderGP’s Terms state actions are 'subject to your statutory rights' but do not specify a 14‑day cancellation right. If you are in Quebec, British Columbia, or another province with specific rules for remote contracts, check provincial consumer protection laws to confirm cancellation or refund entitlements for telemedicine or subscription services. Keep documentation of the contract, payments and communications in case you need to escalate a dispute with provincial authorities or your payment provider.

Customer experiences

Reviews are mixed. Many users praise clinicians and support staff for being empathetic, professional and fast, citing life‑changing support and helpful referrals. At the same time, recurring negative feedback highlights opaque pricing (billing every 28 days billed as 'monthly'), frustration with AI‑focused or buggy support portals, difficulty contacting live human support, administrative problems such as delayed or missing prescriptions, and extra costs associated with contacting support. These positives and negatives suggest good clinical care for some users but inconsistent administration and customer service experiences for others.

Documentation checklist

• Account email/username and subscription ID; screenshots of your Stripe customer portal showing subscription details and cancellation (if you performed it).
• Payment receipts or bank statements showing charges (dates and amounts).
• Copies/screenshots of appointment confirmations, cancellations, and any missed‑appointment notices.
• Communications with GenderGP (support tickets, emails, chat logs) and dates/times.
• Proof of posted registered mail (tracking number, proof of postage) if you send a postal cancellation.
• Any Treatment Recommendation submission timestamp (for Set Up Fee refund considerations).
• Identification documents if required for support or refund requests.

Common mistakes

Common errors include trying to cancel by email or phone (GenderGP requires the Stripe customer portal for subscription cancellations), assuming an App Store or Google Play cancellation will stop a Stripe‑managed subscription, and misunderstanding the billing cadence (some users report charges every 28 days rather than calendar monthly). Other mistakes are failing to cancel within the appointment cancellation windows and not keeping proof of cancellation or payment records - these make disputes and refund requests harder to resolve. Example: a user cancels inside an app but the Stripe subscription remains active and charges continue; or a user misses the 48 - 72 hour window for session cancellation and is charged the full fee.

Comparative recap

After cancelling

After you cancel, keep copies of the Stripe portal confirmation, screenshots, bank statements and any written correspondence. Monitor your account and payment method for further charges; if an unwanted charge appears, contact your payment provider or bank for dispute options and use your cancellation proof. To review GenderGP’s official terms and finance policy, see their Terms of Service and Member Finance Policy (examples): GenderGP Terms of Service and Member Finance Policy. For reviews and user experiences you can check Trustpilot: GenderGP on Trustpilot. If you are in Canada and unsure of your statutory rights, consult your provincial consumer protection office (for federal guidance see Government of Canada - Consumer Affairs).

Address

Send registered post (raccomandata A/R) if you want a written notice with proof of dispatch to:

GENDERGP LIMITED
Wakefords Park 47
Church Crookham
GU52 8EY
United Kingdom