Cancellation Healthi: Easy Method

What is Healthi

Healthi is a nutrition and calorie-tracking app (formerly known as an alternative to Weight Watchers-style tracking) that offers free and paid subscription tiers with features such as food logging, a “Bites” system for tracking food, device syncing, and recipe/barcode tools. It is available on iOS, Android (Google Play) and on the web through Healthi’s website, and paid plans are handled either through each platform’s store or directly via Healthi’s web payments depending on how you subscribed.

How to cancel Healthi

• Android (Google Play): Cancel the subscription in your Google Play account/subscriptions first to stop auto‑renewal. To request a refund, email [email protected] and include the Google Play order number (receipt that starts with “GPA…”). Healthi cannot directly issue Google Play refunds without that order information; Google may be the party that actually refunds the payment.

• iOS (App Store): Cancel the subscription in your Apple ID subscription settings to stop future charges. Refunds for App Store purchases must be requested directly from Apple (via Report a Problem or Apple Support); Healthi cannot process App Store refunds themselves.

• Web (Healthi website): If you purchased via Healthi’s website, email [email protected] with a screenshot of the Healthi receipt email and your account details to request cancellation and a refund (if applicable).

• By mail (formal notice): For a formal postal cancellation, send a registered letter (e.g., raccomandata A/R) to Healthi’s company address with your account details and a clear cancellation request. Keep proof of posting and delivery.

What happens when you cancel

When you cancel a subscription, auto‑renewal stops so no future subscription charges are applied. Access to paid features typically continues until the end of the current billing period unless the platform or Healthi specifies otherwise. Your account data (logs, history, settings) is usually retained under Healthi’s data retention policy, so you can re‑enable the subscription later without losing history; however, check Healthi’s account/data settings or contact support if you need data exported or deleted.

Will I get a refund?

Refunds depend on how you purchased the subscription and on applicable consumer protection rules. For Android (Google Play) and web purchases you can request refunds by contacting Healthi support with proof (Google Play receipts for Android, or Healthi receipt screenshots for web); Healthi will review refund requests although Google Play refunds often involve Google’s process. For iOS/App Store purchases, refunds must be requested from Apple - Healthi cannot directly refund App Store charges. Healthi’s Terms of Service also state that payments for virtual goods are generally final and non‑refundable except where mandatory consumer protection laws require otherwise.

Healthi plans and pricing

Your consumer rights in Canada

Healthi’s public policies do not mention a statutory 14‑day cooling‑off period for digital subscriptions; refunds are handled per platform (Apple, Google) or by Healthi for web purchases. Under Canadian consumer protection laws, provinces may have rules that protect consumers against defective digital services or unfair practices - for example, you may have recourse if the service is not provided as described. Credit card chargebacks or disputes through your payment provider are another option if you believe a charge is unauthorized or the vendor fails to respond. Because laws and remedies vary by province and circumstance, consider contacting your provincial consumer protection office or seeking specific legal advice if you believe your statutory rights apply.

Customer experiences

User feedback is mixed. Positive reviews highlight a high Apple App Store rating (around 4.8 from many users) and appreciation for affordability and the Bites tracking approach. Negative reports on review sites and forums commonly mention difficulty cancelling auto‑renewal, slow or ignored customer support responses, and occasional problems with accessing or cancelling accounts. App complaints also include glitches, syncing issues with devices (Fitbit, Galaxy Watch), barcode or recipe entry friction, and a perception that the app can be less user‑friendly than some competitors.

Documentation checklist

• Have ready: account email/username, order/receipt (Google Play “GPA…” order number or App Store receipt or Healthi web receipt screenshot), purchase date, subscription ID (if shown), screenshots of the subscription page or receipt, and any prior correspondence with support.

Common mistakes

Users often assume cancelling an account in the app automatically triggers a refund - it usually only stops renewal. Another common error is contacting Healthi for App Store refunds (those must go to Apple), or failing to provide the Google Play order number when requesting an Android refund so the request cannot be processed. People also forget to cancel in the store where they originally subscribed (Apple ID or Google Play) and expect Healthi to stop charges server‑side without that store cancellation.

Comparative recap

After cancelling

Save confirmation of cancellation (email, screenshot, delivery receipt). If you requested a refund, note the date you contacted support and follow up if you don’t receive a response within a reasonable timeframe (7 - 14 days). For App Store refund status, monitor Apple’s Report a Problem page; for Google Play, check the Google Play order details and your email for updates. Useful links: Healthi Help Center article on refunds - How can I get a refund?, Healthi Terms of Service - Terms of Service, and Healthi support email [email protected]. If you believe your consumer rights in Canada were violated, contact your provincial consumer protection office or your payment issuer for dispute options.

Address

Sunshine Health Studios Inc.
3201 Bee Caves Rd #163722
Austin, TX 78716
United States