Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Helium 10
500 Technology Drive, Suite 450
92618 Irvine
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Helium 10 service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Helium 10: Easy Method
What is Helium 10
Helium 10 is a SaaS suite of tools for Amazon sellers that provides product research, keyword tracking, listing optimization, analytics and browser extensions to help manage and grow Amazon businesses. It is subscription-based and billed in USD, with tiered plans that offer different access levels and usage caps.
How to cancel Helium 10
- Web (desktop): Log in to your Helium 10 account → go to Plans & Billing → click Cancel under your current plan → follow the on-screen prompts and confirm cancellation. Cancellation takes effect at the end of your current billing cycle. For Helium 10’s published steps see the help article: How do I cancel my active Helium 10 subscription?.
What happens when you cancel
When you cancel, your paid access continues until the end of the active billing period; you retain whatever tool access is included through that date. After the billing period ends your subscription will not renew. Your account data (projects, tracked keywords, historical reports) may remain accessible according to Helium 10’s retention policies; full account deletion is a separate, manual process that must be requested from support. Helium 10 states cancellations must be initiated through account settings on the Web and that phone support is not available for cancellations.
Will I get a refund?
Helium 10 offers a 7-day money-back guarantee for first-time subscribers only: if you request cancellation and a refund within 7 calendar days of your initial purchase you are eligible for a full refund. Outside that initial 7-day window, renewals and subsequent payments are generally non-refundable and Helium 10’s policy is that payments are final with no prorated refunds. Support may, at their discretion, issue account credits instead of cash refunds; credits are not automatically visible on the billing page and must be applied by support. See the refund policy: Refund eligibility and the 7-day money-back guarantee.
Helium 10 plans and pricing
| Plan | Price (approx.) | Billing period | Features (summary) |
|---|---|---|---|
| Starter | ≈ C$53/month (based on US$39) | Monthly | Core tools with entry-level usage caps |
| Platinum | ≈ C$136/month (based on US$99) | Monthly | Expanded tool access and limits |
| Diamond | ≈ C$385/month (based on US$279) | Monthly | Full access, high usage caps |
Note: Helium 10 bills in USD. The CAD values above are approximate conversions; your actual charge in Canadian dollars will depend on exchange rates and your payment processor.
Your consumer rights in Canada
Canadian consumers are protected by federal and provincial consumer protection laws that require clear disclosure of cancellation and refund terms and may limit unfair or unconscionable contract terms. If Helium 10’s terms were misleading or unduly restrictive, you may have remedies under provincial consumer protection statutes (for example in Ontario, British Columbia, etc.). However, Helium 10’s published policy - 7-day refunds for first-time purchases and generally non-refundable renewals afterwards - is disclosed in their help centre; once that initial statutory window has closed, Helium 10’s no-refund stance is likely to be enforceable unless a specific provincial consumer protection authority determines otherwise. If you believe the policy was misrepresented, you can file a complaint with the relevant provincial consumer protection agency.
Customer experiences
Public reviews are mixed. Positive reviewers (for example on Capterra) highlight Helium 10’s powerful toolset, useful Chrome extension, accurate data, and strong training materials. Negative feedback on platforms like Trustpilot and BBB often centres on customer service issues - slow or templated responses - billing problems such as being charged after cancelling or difficulty obtaining refunds, and dissatisfaction with perceived pricing. These patterns suggest you should carefully document cancellation steps and keep receipts and screenshots if you anticipate a billing dispute.
Documentation checklist
- Account email and username; screenshots of the Plans & Billing page showing your active plan and the Cancel button; confirmation pages or emails when you cancel; purchase receipts and date/time of first subscription charge (for 7-day refund eligibility); records of any chats/emails with support; bank or card statements showing charges you dispute.
Common mistakes
Common mistakes include assuming cancellation is immediate (it typically takes effect at the end of the billing cycle), failing to request a refund within the initial 7-day window for first-time subscribers, and not saving confirmation screenshots or emails when you cancel. Other problems arise when add-ons or marketplace/platform purchases (App Store / Google Play) are charged separately and are not cancelled in the Helium 10 web dashboard - those require cancellation through the platform where the purchase was made or follow-up with support. Finally, many disputes escalate when customers rely only on verbal or phone claims; Helium 10 does not document phone cancellations, so keep written records.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Plans & Billing in your account) | Possible only within the 7-day first-time window; otherwise no refund (credits possible at support discretion) | Low - primary and supported method |
| App Store / Google Play | Not documented by Helium 10; refunds/handling depend on the platform’s rules | Medium - may require contacting the app store or Helium 10 support |
| Phone | Not supported for cancellations; phone-based refund claims are not documented by Helium 10 | Not available / Impossible |
| Certified mail (written request to corporate HQ) | Refund policy still follows Helium 10’s published terms; written notice may help document your request | Medium - useful for formal disputes or where written proof is desired |
After cancelling
After you cancel, keep a copy of the cancellation confirmation and any correspondence. If you want your account deleted (permanent and manual), contact Helium 10 support by email or chat to request deletion; account deletion is irreversible and handled manually by support. For Helium 10 help articles use: cancellation steps (How do I cancel my active Helium 10 subscription?), how to contact support (How to contact Helium 10 customer support), account deletion (How do I delete my Helium 10 account?), and refund eligibility (Refund eligibility and the 7-day money-back guarantee). If you receive a charge after cancelling, gather documentation and contact support promptly; if unresolved, consider filing a complaint with your provincial consumer protection office or your card issuer.
Address
For written cancellation or formal correspondence send certified mail / raccomandata A/R to:
Pixel Labs, LLC dba Helium10
500 Technology Drive, Suite 450
Irvine, CA 92618
United States