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I hereby notify you of my decision to terminate the contract relating to the Heygen service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Heygen: Easy Method
What is Heygen
HeyGen is an AI-powered video-generation service that creates avatar-led videos from text, audio, or scripts. It is used for content creation, training, marketing, and similar purposes via web and mobile apps, with subscription plans that offer different export qualities, usage limits, and collaboration features.
How to cancel Heygen
- Web (Desktop): Sign in on the HeyGen website, go to Settings → Subscriptions & API → click the down-arrow next to the Upgrade button → select "Cancel Plan" (or "Pause Plan") → answer the short survey → confirm cancellation. The subscription remains active until the end of your current billing cycle.
- HeyGen App (Apple / iOS): On your iPhone go to Settings → Apple ID → Subscriptions → find HeyGen → tap "Cancel Subscription" → confirm. Deleting the HeyGen app does NOT cancel an App Store subscription; you must cancel through Apple.
What happens when you cancel
After you cancel a HeyGen subscription purchased directly through the web, your plan stays active until the end of the current billing period; you retain access to features for that remaining time. If you used the "Pause" option instead of cancel, payments are postponed for 30 days and your content access is suspended while paused. Pausing is temporary - if you want to stop charges indefinitely you must cancel the subscription. If you subscribed through the Apple App Store, cancelling via Apple stops auto‑renewal at the end of the paid period but Apple manages the billing and access timing.
Deleted files and account data are subject to HeyGen’s data and retention policies; cancellation does not necessarily delete your account or content immediately. If you need account deletion, follow the data-deletion instructions in HeyGen’s privacy settings or contact support.
Will I get a refund?
Refunds for direct (web) purchases are generally not provided, except in limited circumstances or where required by law. HeyGen states refunds are discretionary and may be granted in specific cases - for example, within roughly 15 days if little or no content was created - but there is no automatic refund on cancellation. If you purchased a subscription through Apple, Apple provides its own refund process and typically offers a 14‑day window for App Store purchases; refunds for App Store purchases must be requested via Apple's system at reportaproblem.apple.com. Always check your payment method’s terms and HeyGen’s Terms & Conditions for details, and save receipts or screenshots when you request a refund.
Heygen plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| Creator (Web, monthly) | ≈ C$39.15/month | Monthly | Unlimited videos up to 30 min, 1080p export, watermark removal, voice cloning, 175+ languages |
| Creator (Web, annual) | ≈ C$32.40/month | Annual | Same as Creator Web monthly, billed annually |
| Team (Web, monthly, per seat) | ≈ C$52.65/seat/month | Monthly | Everything in Creator, plus 4K export, collaboration tools (2-seat minimum) |
| Team (Web, annual, per seat) | ≈ C$40.50/seat/month | Annual | Same as Team Web monthly, billed annually |
| Business (Web, monthly) | ≈ C$201.15 for first seat + C$27/additional seat | Monthly | Unlimited avatar videos, up to 60 min, 4K, advanced controls |
| Business (Web, annual) | ≈ C$1,928/year for first seat + C$324/additional seat | Annual | Same as Business Web monthly, billed annually |
| Creator (iOS App Store, monthly) | ≈ C$39.15/month | Monthly | Mobile-specific plan via App Store |
| Creator (iOS App Store, annual) | ≈ C$376.65/year | Annual | Mobile-specific plan via App Store |
| Team (iOS App Store, monthly) | ≈ C$120.15/month | Monthly | Mobile-specific team plan via App Store |
| Team (iOS App Store, annual) | ≈ C$1,158.65/year | Annual | Mobile-specific team plan via App Store |
Your consumer rights in Canada
Canadian consumer-protection laws can give you statutory rights that override a company’s stated policies. Depending on province and circumstances (for example, distance selling and certain digital goods rules), you may have a cooling-off or withdrawal right - Quebec, in particular, has a 14‑day withdrawal regime for some distance contracts. HeyGen’s published refund and cancellation rules do not negate mandatory local laws; if provincial law grants a refund or cancellation right, that law applies. If you believe a statutory right applies, cite the relevant provincial consumer-protection rule when you contact HeyGen or your payment provider.
Customer experiences
Users report HeyGen is beginner-friendly and time-saving for creating instructional or mock-up videos, with productivity gains when using AI avatars and voice options. At the same time, recurring complaints include unexpected usage caps despite "unlimited" marketing, sudden reductions in translation or processing allowances, slow or unhelpful customer support, and occasional bugs or rendering errors that affect workflows. These mixed experiences suggest checking your specific plan limits and saving project work regularly.
Documentation checklist
- Account email and username, order receipt or invoice, subscription ID or plan name, date of purchase and renewal, payment method used, screenshots of billing/plan pages, any support ticket numbers and correspondence, and - if purchased via Apple - the App Store receipt and Apple order ID.
Common mistakes
Many users assume deleting the mobile app cancels the subscription; it does not - you must cancel through Apple or HeyGen’s web settings. Confusing "Pause" with "Cancel" is common: pausing suspends access and payment for a short period but does not stop automatic renewal beyond that pause unless you cancel. Another mistake is assuming "unlimited" means unrestricted usage; users have reported throttles or per-feature caps, so review plan details. Finally, people often request refunds after the billing cycle has renewed without checking HeyGen’s discretionary refund windows or their local statutory rights.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct via HeyGen Settings) | Generally non-refundable; discretionary refunds possible (e.g., ~15 days & little/no content) | Easy to cancel; refunds uncommon |
| Apple App Store (iOS subscription) | Refunds handled by Apple; typically request via reportaproblem.apple.com (14‑day window commonly applies) | Easy to cancel via Apple; refund outcome determined by Apple |
| Contacting support / written request (including registered mail) | May be required for disputes or special refund requests; subject to HeyGen discretion and law | Moderate to difficult - may require follow-up and documentation |
After cancelling
Save confirmation screenshots or emails showing cancellation and the end date of your paid period. If you need a refund or dispute a charge, gather the documentation listed above and contact HeyGen support through their Help Center; if the subscription was through Apple, use Apple’s refund process at reportaproblem.apple.com. Review HeyGen’s Terms & Conditions and privacy pages for account‑deletion or data‑retention steps. If direct support is unresponsive and you believe local laws entitle you to a refund, mention the applicable provincial consumer-protection rule when escalating the issue.
Address
HeyGen (for registered mail or formal correspondence): 12130 Millennium Drive, Suite 300, Los Angeles, CA 90094, United States