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I hereby notify you of my decision to terminate the contract relating to the Higgsfield Ai service.
This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual period.
Please take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper processing of this request;
– and, if applicable, send me the final statement or balance confirmation.
This cancellation is addressed to you by certified e-mail. The sending, timestamping and content integrity are established, making it a probative document meeting electronic proof requirements. You therefore have all the necessary elements to proceed with regular processing of this cancellation, in accordance with applicable principles regarding written notification and contractual freedom.
In accordance with personal data protection rules, I also request:
– deletion of all my data not necessary for your legal or accounting obligations;
– closure of any associated personal account;
– and confirmation of actual data deletion according to applicable privacy rights.
I retain a complete copy of this notification as well as proof of sending.
Important warning regarding service limitations
In the interest of transparency and prevention, it is essential to recall the inherent limitations of any dematerialized sending service, even when timestamped, tracked and certified. Guarantees relate to sending and technical proof, but never to the recipient's behavior, diligence or decisions.
Please note, Postclic cannot:
- guarantee that the recipient receives, opens or becomes aware of your e-mail.
- guarantee that the recipient processes, accepts or executes your request.
- guarantee the accuracy or completeness of content written by the user.
- guarantee the validity of an incorrect or outdated address.
- prevent the recipient from contesting the legal scope of the mail.
Cancellation Higgsfield Ai: Easy Method
What is Higgsfield Ai
Overview
Higgsfield Ai is a suite of AI-powered creative tools focused on video, image and avatar generation, offered via native apps (App Store / Google Play) and a web service (higgsfield.ai). Plans range from low-cost weekly subscriptions to higher-tier monthly or annual web subscriptions with a credit-based generation system.
How to cancel Higgsfield Ai
- If you purchased via the Apple App Store: open your Apple ID / Subscriptions settings and disable auto‑renewal at least 24 hours before the end of the trial or current billing period. Deleting the app does not stop billing. See Higgsfield’s subscription terms: blog.higgsfield.ai/subscription-terms.
- If you purchased via Google Play: cancel the subscription through Google Play (the Terms require cancelling third‑party store purchases through that store). Higgsfield’s public terms reference third‑party store cancellations: beta.higgsfield.ai/terms-of-use-agreement.
- If you purchased on the web (higgsfield.ai): send a cancellation request to mobile@higgsfield.ai at least 24 hours before the end of your trial or current period - unsubscribing in‑app or deleting the app is not sufficient. See the web terms: blog.higgsfield.ai/subscription-terms.
- To terminate under the Terms of Use (formal termination): send a registered mail (raccomandata A/R) termination notice to the Legal Department. Per the Terms, notices are effective when received (see Address section below).
What happens when you cancel
When you cancel a subscription you typically keep access until the end of the paid period; auto‑renewal stops for the next billing cycle. Deleting the app does not end billing unless you also cancel through the store or send the required cancellation notice for web subscriptions. Data retention and account status after cancellation are governed by Higgsfield’s Terms of Use and privacy policy - some generated content, account settings or credits may be retained or removed according to those rules.
Will I get a refund?
Higgsfield’s Terms state that fees are non‑refundable except as set out in the agreement or where required by law. The company allows a refund request within seven (7) days of an initial purchase only if no Credits have been used; refunds apply to initial purchases (not renewals) and may be subject to a service fee of up to 6% of the initial fee. There is no explicit mention in Higgsfield’s public policy of a 14‑day Canadian statutory cooling‑off right; however, consumer protection laws in Canada or specific provinces may provide additional rights. For full policy text see: higgsfield.ai/terms-of-use-agreement.
Higgsfield Ai plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Higgsfield AI: Video Generator (Taner Turan) | C$4.99 | Weekly | AI video generation from one photo; various themed effects and styles |
| Higgsfield AI: Video Generator (Taner Turan) Yearly | C$24.99 | Yearly | Same features; annual subscription |
| Higgsfield AI (Dews LLC) | C$6.99 | Weekly | AI video, headshots, avatars, animations (subscription required) |
| Higgsfield AI (Dews LLC) Yearly | C$39.99 | Yearly | AI video, headshots, avatars - full suite (annual subscription) |
| higgsfield.ai (web, USD-based) | USD 20/mo (Basic), USD 66/mo (Pro), USD 110/mo (Ultimate) | Monthly (annual discount available) | Credit-based video & image generation (200 / 660 / 1100 credits respectively) |
Your consumer rights in Canada
Canadian consumers have protections under federal and provincial consumer‑protection laws that require clear disclosure of terms, fair cancellation and refund practices, and prohibit misleading advertising. Certain online purchases may be subject to statutory cooling‑off periods or other remedies depending on the province and the circumstances. Higgsfield’s public policy provides a 7‑day initial purchase refund window and does not explicitly reference Canadian statutory rights; if you believe terms are unfair or misleading you may raise a dispute with the company, file a complaint with your provincial consumer protection office (for example, Quebec’s Office de la protection du consommateur or Ontario’s Ministry of Government and Consumer Services), or seek independent legal advice. This section is informational and not legal advice.
Customer experiences
Reviews are mixed. Positive reviewers on sites like Trustpilot praise the interface speed, cinematic tools and the convenience of a unified creative platform (Trustpilot). Negative feedback commonly cites changes to “unlimited” offers that later used credit systems, aggressive popups, missing or disappearing features, slow generation times, billing or cancellation problems, unauthorized retry charges, poor customer support, and refund denials (examples appear on regional Trustpilot pages and Reddit). These recurring themes are useful to document when you contact support or a consumer protection agency.
Documentation checklist
- Receipt or proof of purchase (App Store / Google Play / web invoice).
- Screenshots of your subscription status and any app listings that influenced your purchase (claims such as “unlimited”).
- Dates and times of charges and screenshots of bank/credit card statements showing the billed amounts.
- Copies of all cancellation attempts and confirmations (emails, in‑app screenshots, subscription settings).
- Any communications with Higgsfield support (emails, ticket numbers, chat transcripts) and the date you sent a registered termination notice if applicable.
- Evidence of Credits used or unused (if claiming eligibility for the 7‑day refund rule).
Common mistakes
Many account holders lose time or refund eligibility by assuming deleting the app cancels billing - this does not stop App Store or Google Play subscriptions. Another frequent mistake is waiting until the day of renewal; Higgsfield’s guidance requires cancelling at least 24 hours before the period ends. Some users try to request refunds after renewals or after Credits have been consumed, but the company’s publicly stated refund window applies to initial purchases only and may exclude renewals. Finally, relying only on in‑app messages instead of keeping receipts and sending formal notices (email and, where necessary, registered mail) makes disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Apple App Store (disable auto‑renewal) | Refunds handled by Apple; Higgsfield’s terms require disabling auto‑renewal 24+ hours prior. Initial‑purchase refund rules may not apply - check App Store refund policy. | Low - Medium (cancel in Apple ID settings; refund through Apple can be a separate request) |
| Google Play (cancel via Play Store) | Refunds handled by Google Play; Higgsfield’s Terms require third‑party store cancellations through that store. | Low - Medium (cancel in Play Store; refunds via Google Play are case‑by‑case) |
| Website (email mobile@higgsfield.ai) | Higgsfield allows a 7‑day refund for initial purchases if no Credits used; otherwise fees are generally non‑refundable except as required by law. | Medium (requires timely email and documentation) |
| Formal termination (registered mail to Legal Dept.) | Termination of contract is administrative; refunds follow the standard Terms and applicable law - formal notices are effective when received. | Medium - High (requires preparing and sending a registered notice and proof of receipt) |
After cancelling
After you cancel, keep all confirmation screenshots, receipts and any exchange with support. If you believe you are entitled to a refund and the company denies it or does not respond, escalate by contacting the App Store or Google Play support (for store purchases) or your payment provider, and consider filing a complaint with your provincial consumer protection office. For Higgsfield terms and policies see: higgsfield.ai/terms-of-use-agreement and blog.higgsfield.ai/subscription-terms. For user reviews and common issues see community feedback on Trustpilot and user threads such as Reddit.
Address
For formal termination notices (registered mail / raccomandata A/R) send to:
Higgsfield, Inc., Attn: Legal Dept., 535 Mission St, 14th Floor, San Francisco, CA 94105, United States