Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Hostgator
5335 Gate Parkway
32256 Jacksonville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hostgator service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Hostgator: Easy Method
What is Hostgator
HostGator is a web hosting provider offering shared, cloud, VPS, dedicated, and reseller hosting, plus domain registration and add-on services. It is owned by Newfold Digital and serves customers worldwide, including a Canadian audience with localized pricing references and support resources.
The company provides standard hosting tools (cPanel, site builders, SSL options) and customer support via chat and phone; its policies include a 30-day money-back guarantee for qualifying hosting plans and automatic renewal settings for services.
How to cancel Hostgator
- Disable Auto‑Renew for hosting, domains, or add‑ons in the Customer Portal’s Renewal Center. Note timing: toggle off at least 15 days before renewal (or 5 days for one‑month hosting terms). See HostGator’s cancellation help: How do I cancel my account?.
- After turning off Auto‑Renew you must confirm termination via HostGator phone or chat. Once HostGator confirms, you should receive a confirmation email in about one hour and final account closure within ~48 hours (HostGator explains follow‑up contact and closure timelines: Why am I being contacted to pay?).
- If you pay via PayPal, cancel the automatic payment directly through PayPal in addition to closing the HostGator service: How to unsubscribe via PayPal.
- If you prefer postal cancellation, send a signed cancellation request (recommend tracking/return receipt) to Newfold Digital at the address given below; allow extra time for processing.
What happens when you cancel
When you cancel hosting, automatic renewals will stop (after you disable Auto‑Renew) and HostGator processes the termination after you confirm via phone or chat. You should receive a confirmation email typically within about one hour; final closure of the account generally completes within roughly 48 hours.
Canceling does not automatically refund domain registrations or add‑ons; these are usually non‑refundable and may remain active until their expiry unless separately managed. Always back up website files, databases, and email before cancellation - access may be removed or services terminated once the account is closed.
Will I get a refund?
HostGator’s standard policy provides a 30‑day Money‑Back Guarantee for qualifying basic hosting products (shared, VPS, dedicated, reseller) if you cancel within the first 30 calendar days. Refunds under that guarantee apply to hosting fees only; domain registrations and add‑ons are excluded. Refunds are available for payments made by PayPal or credit card; other payment methods may not qualify and are handled at HostGator’s discretion. Cancellations after the 30‑day period generally do not receive a refund. (See HostGator’s Terms of Service for details: HostGator Terms of Service.)
Hostgator plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Shared Hosting - Hatchling (36-month intro) | C$3.69 per month | 36‑month introductory | Basic shared hosting, single website |
| Shared Hosting - Baby (36-month intro) | C$4.70 per month | 36‑month introductory | Multiple websites |
| Shared Hosting - Business (36-month intro) | C$8.40 per month | 36‑month introductory | Shared hosting plus SSL upgrade, dedicated IP, SEO tools |
| Shared Hosting - Hatchling (standard month-to-month) | C$16.06 per month | Monthly (after intro) | Single website; regular rate |
| Shared Hosting - Baby (standard month-to-month) | C$17.46 per month | Monthly (after intro) | Multiple websites; regular rate |
| Shared Hosting - Business (standard month-to-month) | C$22.84 per month | Monthly (after intro) | Includes SSL, IP, SEO features |
| Hatchling Cloud (Canada listing) | CA$6.77 | Monthly | Cloud hosting Hatchling plan |
| Baby Cloud (Canada listing) | CA$8.99 | Monthly | Cloud hosting Baby plan |
Your consumer rights in Canada
Under HostGator’s 30‑day Money‑Back Guarantee, Canadian consumers can cancel qualifying hosting within 30 days and receive a full refund for the hosting fees (domains and add‑ons excluded), provided payment was by PayPal or credit card. Provincial consumer protection laws may also provide remedies if fees were charged without proper notification or where terms were unfairly applied; definitions and remedies vary by province.
Keep written proof of cancellation and confirmation emails. If HostGator fails to honor an eligible refund, you can escalate through your payment provider (credit card dispute or PayPal claim) and consult your provincial consumer protection office for additional remedies if you believe business practices were deceptive or unfair. HostGator’s renewal and cancellation help pages explain their automatic renewal processes and how to cancel: Why do I have to cancel?.
Customer experiences
Customer reviews are mixed. Positive Canadian reviewers on platforms like Trustpilot and GetApp often praise HostGator’s customer service - chat support described as helpful, patient, and prompt - along with friendly introductory pricing, a familiar cPanel interface, and acceptable performance for small sites.
Negative reports (notably on Capterra and Sitejabber) describe slow or poor follow‑up, difficulties obtaining access or support, disputed or unexpected renewals, delays or denials of refunds, and in a minority of cases reports of permanent site deletion or unsatisfactory outcomes after cancellations. These mixed experiences underline the importance of documenting cancellation steps, confirmations, and payments.
Documentation checklist
- Account email/username and Customer Portal login info
- Invoice number(s) and transaction ID(s)
- Payment method proof (credit card statement or PayPal transaction)
- Screenshot or record of Auto‑Renew being disabled
- Chat transcript or phone confirmation (agent name, date/time)
- Full backup of website files, databases, and email
- Domain EPP/authorization code if you plan to transfer
Common mistakes
Customers commonly forget to disable Auto‑Renew early enough and are subsequently charged; the portal requires advance notice (15 days for most terms, 5 days for 1‑month terms). Another frequent error is assuming domains and add‑ons are refundable - those are typically excluded from the money‑back guarantee.
Other pitfalls include failing to obtain and save a cancellation confirmation, not cancelling PayPal recurring payments separately, and not backing up site data before termination - any of which can lead to delays or loss of content and make disputes harder to resolve.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Customer Portal (disable Auto‑Renew) + Phone/Chat confirmation | Possible within 30 days for hosting only; domains/add‑ons excluded | Low to Medium (requires follow‑up confirmation) |
| PayPal recurring cancellation (via PayPal) + HostGator confirmation | Possible if within 30 days and payment was via PayPal; cancel PayPal recurring separately | Low (if both PayPal and HostGator steps are done promptly) |
| Phone/Chat direct cancellation without portal change | Possible but risk of missing Auto‑Renew unless portal updated; refund same 30‑day rules | Medium (depends on getting written confirmation) |
| Postal mailed cancellation to Newfold Digital | Possible but slower; refund subject to standard 30‑day rules and payment method | High (slow processing, evidence depends on tracked mail) |
After cancelling
After cancellation, save and archive the confirmation email and any chat transcripts. If you expect a refund, monitor your payment method (credit card or PayPal) for the credit and follow up with HostGator support if it does not appear. Useful HostGator resources: cancellation help (How do I cancel my account?), PayPal unsubscribe instructions (How to unsubscribe via PayPal), and HostGator Terms of Service and refund info (HostGator Terms of Service).
If a refund or cancellation confirmation is not honored, escalate with your payment provider (credit card chargeback or PayPal dispute) and consider contacting your provincial consumer protection office for further guidance.
Address
Send postal cancellation requests (recommended tracked/return receipt) to:
Newfold Digital
5335 Gate Parkway
Jacksonville, FL 32256
USA