Cancellation service N°1 in Lithuania
Contract number:
To the attention of:
Cancellation Department – Hostinger
Švitrigailos g. 34
03230 Vilnius
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Hostinger service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Hostinger: Easy Method
What is Hostinger
Hostinger is a web hosting provider offering shared, cloud, VPS, game-panel hosting, email services, domains, and website-building tools. It targets budget-conscious and beginner users with promotional pricing, an hPanel control panel, and features such as AI site-building and staging tools.
The company operates globally from Lithuania (HOSTINGER operations, UAB) and maintains online support documentation and a 30-day money-back guarantee for many services, with specific exceptions for domain registrations and crypto payments.
How to cancel Hostinger
- Log in to your Hostinger account and open hPanel. For hosting plans, disable auto-renewal in the plan settings so the service will expire at the end of the paid term. See Hostinger's hosting cancellation guide: How to cancel a hosting plan.
- If you want an early refund within Hostinger’s 30‑day guarantee, submit a refund request to Billing via the Hostinger support portal or chat and reference your order number and reason. See the refund policy: Hostinger refund policy.
- If you need a formal written cancellation, send a signed letter by certified mail (raccomandata A/R) to the company address (see Address section below). Keep the certified-mail receipt as proof.
- Retain screenshots of plan settings, receipts, and any chat transcripts until the cancellation and any refund are complete.
What happens when you cancel
When auto-renewal is disabled, the paid plan remains active until the end of the current billing period; it then expires and is automatically canceled without further billing. You will keep access to the service until expiry, after which hosting, email, and site files may be suspended or removed according to Hostinger’s retention policies.
Canceling does not automatically remove domain registrations - domains generally remain registered until their expiry date and are billed separately. If you need to keep a domain, arrange a transfer before cancellation; if you do not, it will continue under its registration term and renew unless you disable domain renewals separately.
Will I get a refund?
Hostinger provides a 30-day money-back guarantee for most hosting services (web, cloud, VPS, Game Panel hosting), Hostinger Email, Titan Email, upgrades, and SSL certificates, except where excluded (for example, payments made with cryptocurrencies or tokens). Domain registrations for most ccTLDs, including .ca domains, are non-refundable except for a few specific TLDs with short refund windows (.br, .com.br, .net.br), per Hostinger’s policy: Hostinger refund policy.
If approved, refunds are issued to the original payment method or to Hostinger Balance; refunds to Hostinger Balance are irreversible. Hostinger’s Billing team typically marks refunds within up to 48 hours; the time for funds to appear depends on the payment method (for example, PayPal 2 - 3 business days, credit/debit cards 5 - 15 business days): How long refunds take and refunds to balance.
Hostinger plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Web Hosting - Premium (48-month deal) | CA$2.79/mo | Monthly (paid upfront for 48 months) | Create up to 3 websites; free domain for 1 year; 20 GB SSD; weekly backups; AI Website Builder; free email marketing for 1 year; SSL |
| Web Hosting - Business (48-month deal) | CA$4.19/mo | Monthly (paid upfront for 48 months) | Create up to 50 websites; 50 GB NVMe; daily & on-demand backups; AI e-commerce tools; WordPress multisite; CDN; priority support |
| Web Hosting - Cloud Startup (48-month deal) | CA$9.79/mo | Monthly (paid upfront for 48 months) | Create up to 100 websites; 100 GB NVMe; dedicated IP; traffic boost; 4 GB RAM; high performance |
| Horizons - Explorer (12-month deal) | CA$9.79/mo | Monthly (paid upfront for 12 months) | Website builder platform; 30 AI credits/mo; 1 free mailbox for 1 year; SEO-optimized projects |
| Horizons - Starter (12-month deal) | CA$19.59/mo | Monthly (paid upfront for 12 months) | 70 AI credits/mo; free domain for 1 year; 2 mailboxes; sell products; analytics; collaborate |
| VPS Hosting - KVM 1 (12-month deal) | CA$6.99/mo | Monthly (paid upfront for 12 months) | 1 vCPU; 4 GB RAM; 50 GB NVMe; 4 TB bandwidth; weekly backups; .cloud domain for 1 year |
| Business Email - Starter (12-month deal, per mailbox) | CA$0.49/mo | Monthly (paid upfront for 12 months) | 10 GB storage; 10 aliases; 1,000 emails/day; includes AI Mailbox Assistant Kodee |
| Business Email - Premium (12-month deal, per mailbox) | CA$2.23/mo | Monthly (paid upfront for 12 months) | 50 GB storage; 30 aliases; 3,000 emails/day; AI assistance; free domain for 1 year |
Your consumer rights in Canada
Under Canadian consumer protection laws, customers generally have the right to clear disclosure of non-refundable items and to remedies if services are deficient. Hostinger’s 30-day money-back guarantee for most hosting services aligns with common statutory remedies, but exceptions (notably domain non-refundability and crypto payments) must be clearly disclosed at point of sale to comply with provincial rules.
Refunds sent to Hostinger Balance that are irreversible may raise concerns if Canadian consumers were not clearly informed of that limitation; keep records of disclosures and receipts in case you need to escalate to provincial consumer protection or payment-provider dispute channels.
Customer experiences
Many users praise Hostinger for responsive and helpful customer support and strong value for money - reviews on platforms like Trustpilot and evaluations such as TechRadar highlight beginner-friendliness, uptime, and feature set: Trustpilot, TechRadar.
Conversely, complaints appear on review sites and forums describing unwanted auto-renewal billing, difficulties obtaining refunds, data or migration issues, and disappointing responses to disputes. Examples can be found on Capterra, HostAdvice, and Reddit: Capterra, HostAdvice, Reddit. These summaries suggest keeping thorough documentation and acting promptly if problems arise.
Documentation checklist
- Order/invoice number, account email, and payment receipts (screenshots or PDFs).
- Screenshots showing plan settings and auto-renewal status.
- Support chat transcripts or ticket IDs and the dates/times of communications.
- Domain names involved and registration receipts (especially for .ca domains).
- Certified-mail (raccomandata A/R) receipt if you send a written cancellation.
Common mistakes
Common errors include forgetting to disable auto-renewal (which results in an unexpected charge), assuming domains are refundable (most ccTLDs, including .ca, are non-refundable), and failing to save receipts or support transcripts - this makes dispute resolution harder. Another frequent issue is relying on in-app cancellation via App Store/Google Play without confirming whether that stops Hostinger billing; Hostinger’s public documentation focuses on web/hPanel cancellation and doesn't provide a detailed app-store refund process.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Via Hostinger hPanel (disable auto-renewal / request refund via Billing) | Possible within 30-day guarantee (excludes domains & crypto); refund to original method or Hostinger Balance. | Low - Medium |
| App Store / Google Play (mobile purchases) | Depends on the store's refund policy; Hostinger docs do not detail this process. | Medium |
| Certified mail (signed written cancellation to HOSTINGER operations, UAB) | Provides formal proof of cancellation; refund still subject to Hostinger policy and 30-day rule. | Medium |
| Contact Live Support / Billing team | Possible; refunds typically processed by Billing within 48 hours and then depend on payment method timing. | Medium - High (may require follow-up or escalation) |
After cancelling
After cancellation, export any site data, databases, email contents, and DNS records you need before services expire. If you plan to move a domain, initiate the transfer well before expiry and disable domain auto-renewal only after the transfer is confirmed. For help with migration or exporting, consult Hostinger support and documentation: cancel a hosting plan and how to get a refund.
If a refund is delayed or denied, escalate via Hostinger Billing channels, then consider contacting your payment provider (credit card issuer or PayPal) or provincial consumer protection agency with the documentation you retained.
Address
For formal written cancellations, send a signed letter by certified mail (raccomandata A/R) to:
HOSTINGER operations, UAB
Švitrigailos g. 34, 03230 Vilnius, Lithuania