Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Identity Guard
P.O. Box 222455
20153-2455 Chantilly
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Identity Guard service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Identity Guard: Easy Method
What is Identity Guard
Identity Guard (operating in Canada as Identity Protect Canada) is a subscription identity- and credit‑monitoring service that offers real‑time monitoring, credit reports, fraud resolution support and mobile access. Plans are billed monthly or annually and are governed by the provider’s online terms of service and provincial/consumer protection rules in Canada.
How to cancel Identity Guard
- Call the phone number shown on your account page or on emails from Identity Guard/Identity Protect Canada and request cancellation; keep the representative’s name and the time of the call.
- If you prefer written notice, send a cancellation letter to the mailing address the site lists for your region (the site lists Vancouver or Miami addresses for Identity Protect Canada); alternatively use the U.S. P.O. Box below if that is the address provided to you. Send by registered mail so you have proof of delivery.
- If you subscribed through Apple App Store or Google Play, cancel the subscription through your Apple ID or Google Play account (App Store/Google Play cancellations stop future billings but do not automatically generate refunds from the merchant).
- Do not rely on ordinary email as a cancellation method - Identity Protect Canada’s terms state you may not cancel via email.
- After cancelling, check your account and billing statements to confirm recurring charges have stopped; keep copies/screenshots of confirmation.
What happens when you cancel
Cancellation stops future recurring payments for your subscription; it does not automatically generate a refund for past payments or unused time. Depending on how you purchased (directly on the Identity Protect site versus through an app store), your access may continue until the end of the paid period or be handled according to store rules. The company’s terms also describe how account data and access are treated post‑cancellation; keep copies of any cancellation confirmations or messages you receive.
Will I get a refund?
Under Identity Protect Canada’s stated policy, payments for subscriptions are non‑refundable - no refunds or credits for partial months or upfront fees and no prorated refunds. For Identity Guard/Aura’s broader terms, refunds are generally at the company’s discretion; pro‑rata refunds may be possible only in limited cases (for example, if Aura terminates access without cause). Cancellation alone typically does not entitle you to a money‑back refund.
Identity Guard plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Identity Guard Canada (Standard Individual) | C$17.99/month (after 30‑day free trial) | Monthly | Real‑time ID verification monitoring; credit monitoring at both Canadian bureaus; quarterly credit report & score; mobile app; toll‑free Canadian customer service; Consumer Fraud Resource Centre support |
Your consumer rights in Canada
Canadian consumers have statutory protections that can affect online and distance contracts - these vary by province. Some provinces offer cooling‑off or withdrawal rights; Quebec, for example, provides a 14‑day right of withdrawal for certain distance contracts. Contractual "no refund" clauses do not always override statutory consumer rights. If you believe a merchant’s billing, renewal or cancellation practices violate provincial consumer protection laws, contact your provincial consumer protection office for guidance and to file a complaint if needed. You can also dispute unauthorized charges with your payment provider or card issuer.
Customer experiences
User reports are mixed. Some customers describe helpful, knowledgeable recovery representatives and satisfactory support during identity recovery situations. Other customers report long hold times, difficulty getting callbacks, problems cancelling or stopping auto‑renewals, billing disputes, and instances where cancellation attempts appeared not to stop charges or to lose access to services. Trustpilot reviews for Identity Protect Canada include both positive comments about customer service and many complaints alleging unexpected charges or trouble cancelling.
Documentation checklist
- Account holder name, email, and account ID/username
- Subscription start date, trial details and billing frequency
- Billing statements or transaction IDs showing charges
- Copies/screenshots of cancellation requests, confirmations, and chat/phone notes (include names/dates)
- Registered mail receipt or courier tracking number if you mailed a cancellation
Common mistakes
Common errors include attempting to cancel by ordinary email (which Identity Protect Canada’s terms disallow), cancelling the account on the website but forgetting to cancel an App Store/Google Play subscription (which is managed separately), failing to keep proof of cancellation or delivery receipts, and assuming cancellation will trigger an automatic refund - cancellation commonly only prevents future charges. Also check whether you are still within any trial period and understand its terms to avoid unexpected post‑trial billing.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web - Identity Protect Canada (direct) | No refunds per terms (no prorated refunds); refunds rarely granted | High - customer reports of hold times and cancellation issues |
| App Store / Google Play | Cancellation stops future billing; refunds handled by the store or at company discretion | Medium - cancellation via store is straightforward but refunds may be slow or denied |
| Phone | Does not auto‑refund; refunds only if company agrees | Medium - High - depends on hold times and agent handling |
| Registered mail (written) | Same refund rules as above; provides best proof of notice | Low - Medium - reliable proof but slower processing |
After cancelling
After you cancel, verify your next billing cycle to ensure no further charges occur and keep all confirmation records. If you see unauthorized charges after cancellation, contact your bank or card issuer to dispute them and consider blocking or replacing the payment card. For more information or to review the company’s cancellation and refund terms, see the Identity Protect Canada terms and Identity Guard/Aura legal pages:
Identity Protect Canada - Terms & Conditions
GuardID app legal / Identity Guard guidance
Identity Guard / Aura - Terms of Use
Address
Send written cancellation requests by registered mail for proof of delivery. Use the mailing address provided to you by the service; if instructed to use the U.S. mailing address, send to:
P.O. Box 222455
Chantilly, VA 20153‑2455
United States
Keep the registered‑mail receipt and any tracking information as part of your documentation. If you need further help understanding provincial consumer protections, contact your provincial consumer protection office.