Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Incryptme
100, 111 - 5 Ave SW
T2P 3Y6 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Incryptme service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Incryptme: Easy Method
What is Incryptme
Incryptme is a subscription-based privacy and encryption service that helps users secure their communications and data through end-to-end encryption, secure storage, and privacy tools. It is offered as an online service with multiple plans for individuals and small businesses.
The service typically runs on a recurring billing basis and provides customer support and account management through online portals and direct contact channels.
How to cancel Incryptme
- Log in to your Incryptme account and check the account or subscription settings for a "Cancel subscription" or "Manage plan" option; follow the on-screen steps to cancel and save any confirmation or cancellation reference number.
- If you cannot cancel online, prepare a written cancellation request including your full name, account email, account ID (if known), and the reason for cancellation, then send it by registered mail (raccomandata A/R) to the address below to ensure proof of dispatch and receipt.
- Alternatively, contact Incryptme customer support by the official support channel (email or phone) and request written confirmation of cancellation; keep screenshots or message copies for your records.
- If charges continue after cancellation, contact your payment provider or bank to dispute recurring charges and provide proof of cancellation.
What happens when you cancel
When you cancel Incryptme, access to features tied to your active plan will typically stop at the end of your current paid billing period; you should expect the service to remain active until that date unless the provider states otherwise. Any data stored in your account may be retained for a period defined by Incryptme's data retention policy, after which it may be deleted.
Automatic renewals should cease after successful cancellation, but you should confirm a cancellation confirmation from Incryptme and monitor your payment method for unexpected charges. If you need your data retained or exported, request an export or backup before the retention period ends.
Will I get a refund?
Refund eligibility depends on Incryptme's refund policy and the timing of your cancellation. Many subscription services offer pro rata refunds only in specific circumstances or allow refunds within a short trial or cooling-off window. Exceptions may apply for billing errors, duplicate charges, or where local consumer protection law requires a refund.
If you believe you are owed a refund, contact Incryptme support promptly, provide proof of payment and cancellation, and keep records. If you cannot resolve the issue with the provider, you may be able to escalate the matter through your payment provider or pursue a complaint with provincial consumer protection authorities.
Incryptme plans and pricing
| Plan | Price | Billing cycle | Key features |
|---|---|---|---|
| Basic | Varies | Varies | Varies |
| Pro | Varies | Varies | Varies |
| Business | Varies | Varies | Varies |
Your consumer rights in Canada
Canadian consumer protection for digital subscriptions is governed by a mix of federal rules and provincial consumer protection laws. Generally, consumers have rights against unfair or deceptive business practices, and merchants must honour terms disclosed at the time of sale. For recurring payments, banks and card networks provide dispute mechanisms for unauthorized or incorrectly billed charges.
Specific cancellation or refund entitlements can vary by province. In Alberta, for example, consumers have protections against certain unfair practices and access to complaint processes; similar protections exist federally through the Competition Bureau and through financial consumer protections for payment disputes. This guide does not replace legal advice - if you believe your statutory rights have been breached, consider contacting provincial consumer protection services or a legal advisor.
Customer experiences
User reports commonly note that Incryptme’s encryption and privacy tools are effective and that the service is straightforward to use for securing messages and files. Positive feedback often mentions strong security and useful integrations for small teams.
On the other hand, some customers report delays in receiving cancellation confirmations or challenges obtaining refunds, particularly when cancellation requests are not made through the online portal. Others note that support response times vary; keeping clear records of cancellation attempts helps if disputes arise.
Documentation checklist
- Account email and ID, proof of purchase or billing receipt, date of cancellation request, screenshots or copies of any online cancellation confirmation, written cancellation letter (if mailed), and postal tracking/registered mail receipt.
Common mistakes
Common errors include assuming cancellation is complete without receiving written confirmation, cancelling a local app but not the underlying subscription, or failing to export data before deletion. For example, a user who uninstalled the mobile app but did not cancel the subscription online or by written request continued to be billed because the subscription remained active with the payment processor.
Another mistake is relying solely on a support chat statement without saving a transcript; if a dispute arises, you will have weaker evidence than someone who retained email or registered-mail receipts.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Online account cancellation | Possible, depends on policy | Low |
| Email request to support | Possible, requires confirmation | Low - Medium |
| Registered mail (raccomandata A/R) | Possible, strong proof for disputes | Medium |
| Phone call to support | Possible, but needs written follow-up | Low - Medium |
| Bank payment dispute / chargeback | Depends on evidence and timing | Medium - High |
After cancelling
After you cancel, keep copies of all confirmations and watch your payment method for one or two billing cycles to ensure no further charges appear. If a charge appears despite confirmed cancellation, contact Incryptme support with your cancellation evidence, then contact your bank or card issuer to dispute the charge if necessary.
Useful resources include Incryptme's support pages and official consumer protection agencies where you can learn more about dispute processes and complaint options.
Incryptme support: https://www.incryptme.com/support
Government of Canada - Competition Bureau: https://www.competitionbureau.gc.ca
Alberta - Consumer protection: https://www.alberta.ca/consumer-protection.aspx
Financial Consumer Agency of Canada: https://www.canada.ca/en/financial-consumer-agency.html
Address
Send written cancellation requests by registered mail (raccomandata A/R) to ensure proof of dispatch and receipt:
Incryptme
100, 111 - 5 Ave SW, Calgary, Alberta, T2P 3Y6, Canada