Cancellation service N°1 in France
Contract number:
To the attention of:
Cancellation Department – Inpixio
2 rue Berthelot, Immeuble Adamas
92414 Courbevoie
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Inpixio service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Inpixio: Easy Method
What is Inpixio
Inpixio is a suite of photo-editing products (desktop and mobile) that offers tools such as background removal, photo correction, retouching and creative effects, sold as annual subscriptions or in-app purchases. It is provided directly by inPixio (Avanquest Software SAS) and also distributed via the Apple App Store and Google Play.
How to cancel Inpixio
- Web (official inPixio site): Log into the inPixio Purchase Finder, view your purchase and click “Cancel Rebill” to stop automatic renewal. You will retain access until the end of the current billing period; cancelling from Purchase Finder stops future renewals but does not automatically refund the current cycle. Note: simply deleting the app does not cancel a subscription.
- App Store (iOS): On iPhone or iPad open Settings → tap your name → Subscriptions → locate the inPixio subscription → tap it and choose Cancel Subscription. Apple will show how long you can still use the subscription after cancellation. This applies to cancelling free trials or active subscriptions billed through Apple.
- Google Play (Android): Open the Google Play Store → tap your profile icon → Payments & subscriptions → Subscriptions → select inPixio → Cancel subscription. Uninstalling the app does not cancel the subscription; cancellation stops future charges but will not pro‑rate or refund the current period automatically.
What happens when you cancel
When you cancel a subscription the service generally remains active until the end of the paid period; cancelling prevents the next automatic renewal. Cancelling does not automatically pro‑rate or issue refunds for the current billing cycle unless you request one and it is approved under the applicable refund policy. Deleting or uninstalling the app does not cancel a subscription - you must cancel through the original purchase channel (inPixio Purchase Finder, Apple, or Google).
Will I get a refund?
If you purchased directly from the inPixio website, inPixio’s policy allows a refund if requested within 30 days of the charge (subject to their terms and any exceptions). If you bought through the Apple App Store or Google Play, refund rules are governed by Apple’s or Google’s policies respectively; inPixio’s help pages do not set those platform refunds, so you must request refunds via the platform where you were billed. In practice, cancelling a subscription stops future charges but does not automatically trigger a refund for the current period - you must submit a refund request within the applicable window and follow the platform’s or inPixio’s instructions.
Inpixio plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Photo Studio 12 Standard | US$49.99/year (~C$?) | Annual | Basic photo editing: background removal, photo eraser, correction patch, montages, stickers, multiple photo import |
| Photo Studio 12 Professional | US$79.99/year (~C$?) | Annual | All Standard features plus advanced tools: sky replacement, AI background removal, background blur, one-click corrections, noise/sharpness tools, creative effects |
| Photo Studio 12 Ultimate | US$99.99/year (~C$?) | Annual | All Pro features plus Photo Maximizer and Photo Focus |
| inPixio AI Photo Editor (iOS) - Unlimited Access (Monthly) | C$12.99/month | Monthly | Full mobile photo editing, AI background removal, templates, retouching |
| inPixio AI Photo Editor (iOS) - Unlimited Access (Yearly) | C$49.99/year | Annual | Same features as monthly but billed yearly |
| Photo Studio 10 Ultimate Key (lifetime activation via third‑party) | C$6.72 one‑time (RoyalCDKeys) | Lifetime | Permanent activation for Photo Studio 10 Ultimate (legacy) |
Your consumer rights in Canada
Canadian consumer protection for digital goods varies by province. There can be a statutory “cooling‑off” or refund period (commonly around 14 days in some contexts), but applicability depends on provincial rules and whether the product is defective or misrepresented. If inPixio’s own policy or the platform (Apple/Google) does not resolve a refundable claim, Canadian consumers may pursue a credit card chargeback through their card issuer or rely on the app store’s refund channels. Check provincial digital consumer protection rules and keep purchase records when disputing a charge.
Customer experiences
Reviews are mixed. Many customers praise inPixio for ease of use, effective background removal and AI editing, useful workflow improvements, and (in some cases) helpful support - see user reviews on Trustpilot. On the other hand, a common complaint concerns automatic subscription renewals and difficulty noticing or cancelling them; several reviewers report challenges obtaining refunds or slow/unsatisfactory customer-service responses (examples on Capterra).
Documentation checklist
- Order confirmation or receipt showing date, amount and purchase channel (inPixio, Apple, or Google).
- Account email, username or order number used for the purchase.
- Screenshot or record of the subscription page or Purchase Finder entry showing current billing/renewal status.
- Any correspondence with inPixio or the app store about refunds or cancellation requests.
Common mistakes
Common errors include assuming uninstalling the app cancels the subscription (it does not), cancelling in the wrong channel (for example trying to cancel an App Store subscription from the inPixio website), missing the platform‑specific refund window, or failing to keep proof of purchase and cancellation attempts. Users also sometimes expect an automatic pro‑rated refund when cancelling mid‑period; in most cases cancellation only stops future renewals and does not pro‑rate the current billing cycle.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (official inPixio site) | Refund eligible if requested within 30 days of charge (request to inPixio) | Medium - cancel via Purchase Finder; keep proof of cancellation |
| App Store (iOS) | Refunds governed by Apple’s policies; request via Apple | Low - cancel via iOS Settings → Subscriptions; refunds via Apple can vary |
| Google Play (Android) | Refunds governed by Google Play policies; request via Google Play | Low - cancel via Google Play Store → Subscriptions; refund decisions follow Google’s rules |
After cancelling
After you cancel, keep confirmation of the cancellation and check that no further charges appear on your statement. If you need to request a refund or escalate a problem, use the platform where you were billed: inPixio Purchase Finder for direct web purchases, Apple subscription support for App Store purchases, or Google Play subscriptions for Android purchases. For refunds or reporting a problem to the store you can also use Apple’s report-a-problem page or Google Play’s help pages. Keep receipts and correspondence in case you need to contact your payment provider or file a dispute.
Address
If you need to send written confirmation or a cancellation notice by post, it is advisable to use registered mail (raccomandata A/R) to ensure proof of delivery. Address for inPixio (Avanquest Software SAS): Avanquest Software SAS, CS 90142 Immeuble Adamas, 2 rue Berthelot, 92414 Courbevoie, France.