Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Invoice Simple
2660 Sherwood Heights Drive, Suite 103
L6J 7Y8 Oakville
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Invoice Simple service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
15/01/2026
Cancellation Invoice Simple: Easy Method
What is Invoice Simple
Invoice Simple is a cloud-based invoicing and billing app designed to create, send and track professional invoices from web and mobile devices. It is used by small businesses and independent contractors to simplify billing, store invoice history and manage simple payment flows.
The service offers subscriptions purchased directly through the Invoice Simple website or via mobile app stores (Google Play and Apple App Store), and its terms govern billing, cancellations and refund policies.
How to cancel Invoice Simple
Choose the cancellation route that matches how you originally subscribed. Follow the steps below for the most common channels.
- Web (Invoice Simple directly): Log in on the Invoice Simple website, go to Settings, then select "Cancel Subscription". For details see the Help Center article: How do I cancel my account?.
- Google Play: Cancel directly in the Google Play Store by signing in with the Google account used to purchase the subscription; manage or cancel subscriptions in Google Play's subscription section. See the same Help Center article for guidance.
- App Store (Apple / iTunes): Cancel via your device’s App Settings using Apple's standard subscription management flow (Subscriptions in your Apple ID settings). Refer to the Help Center article for context.
What happens when you cancel
When you cancel a subscription, cancellation generally prevents future renewals; you typically retain access to paid features for the remainder of any paid billing period you already paid for. Data created under your account (invoices, client records, history) is usually retained according to Invoice Simple’s data retention and account policies, but you should export any records you need before cancellation to ensure you keep copies.
Because implementations vary, cancellations made through third-party stores (Google Play, Apple) are managed by those stores and may have different timing or steps; always confirm the cancellation status in the store account used to purchase the subscription.
Will I get a refund?
Invoice Simple’s publicly stated policy is that fees are non-cancelable and non-refundable for the entire term; there are no refunds or credits for partial use, upgrades/downgrades, or unused months while an account is active. This is set out in their Terms of Service.
For payments processed through merchant platforms (for example, purchases made via Google Play or the App Store), refunds depend on the merchant or platform’s refund policies and operating regulations; Invoice Simple’s payment terms indicate merchant-managed refunds where applicable. In all cases, refunds will be provided only where required by applicable law or the merchant/platform policy.
Invoice Simple plans and pricing
| Plan | Billing | Price |
|---|---|---|
| Monthly subscription | Monthly | Varies |
| Annual subscription | Annual | Varies |
| In-app purchases (Google Play / App Store) | Per platform | Varies |
Your consumer rights in Canada
Invoice Simple does not reference a statutory 14-day cancellation/refund right in its public terms. Under Canadian consumer protection laws, refund rights for digital subscriptions can vary by province and by the nature of the purchase; some provinces (for example Quebec) have specific rules about certain contracts, but those rules do not automatically override an explicit “no refunds” policy except where the law requires it.
If you believe an unlawful practice has occurred (for example, a failure to deliver or an unfair business practice), you may contact your provincial consumer protection office, your payment card issuer, or the platform used for purchase (Apple/Google) to inquire about chargebacks or dispute procedures. Invoice Simple’s stated position is that refunds are not given except where required by law or platform/merchant policy.
Customer experiences
Users often praise Invoice Simple for being user-friendly, fast for creating and sending invoices, and helpful for producing professional-looking billing documents. Many reviewers highlight the simple interface, reliable history storage and value for straightforward invoicing tasks.
Negative feedback commonly mentions sudden price increases, monthly invoice caps, and perceived poor value when limits change mid-subscription. Several users report difficulties around cancellations - being charged after attempting to cancel, encountering no refunds, or finding customer service response slow - along with occasional technical issues such as broken links, syncing problems, or missing features like downloading paid invoices.
Documentation checklist
- Account email and username used with Invoice Simple
- Subscription receipt or order confirmation (website or store order ID)
- Screenshots showing subscription active status and any cancellation attempts
- Transaction ID or bank/credit card statement entries for charges
- Dates and times of cancellation and any correspondence with support
Common mistakes
A frequent mistake is cancelling via the wrong channel: if you subscribed through Google Play or the App Store, cancelling on the Invoice Simple website will not stop charges from the store. Another common error is failing to confirm that cancellation completed (check the store’s subscription list or your Invoice Simple settings), and assuming a refund will be issued automatically; Invoice Simple’s terms state refunds are not given except as required by law or merchant/platform rules. Finally, not saving receipts or export copies of invoices can cause problems if you later need records to dispute charges.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Invoice Simple directly) | No (Invoice Simple terms state fees are non-refundable; exceptions only as required by law) | Low - cancel in Settings on the website |
| Google Play | Depends on Google Play/merchant policy; refunds handled by Google or merchant where applicable | Low - manage subscriptions in Google Play |
| App Store (Apple) | Depends on Apple/App Store policy; refunds handled by Apple where applicable | Low - manage subscriptions in Apple ID / App Store settings |
After cancelling
After you cancel, export and save any invoices, client records and reports you need before access ends, and check that billing has stopped by reviewing your payment method or the relevant app store subscription page. If you were charged incorrectly after cancellation, first review your receipts and the cancellation confirmation, then contact Invoice Simple via their Help Center and the platform used for purchase; if necessary, contact your card issuer or the app store to dispute unauthorized charges.
Helpful links: Invoice Simple cancellation Help Center - How do I cancel my account?; Terms of Service - Terms; Payment and refund provisions - Payments terms.
Address
If you prefer a written cancellation or need to send formal notice, Invoice Simple’s corporate office (Canada) is:
Invoice Simple / Corporate Office
2660 Sherwood Heights Drive, Suite 103
Oakville, Ontario, Canada, L6J 7Y8
If sending a cancellation letter, consider registered mail (e.g., raccomandata A/R) so you have proof of delivery.