Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Ipvanish
15th Floor, 5th Avenue 114
10011 New York
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ipvanish service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Ipvanish: Easy Method
What is Ipvanish
Ipvanish is a virtual private network (VPN) service that encrypts your internet connection and masks your IP address to enhance online privacy and security. It offers apps for Windows, macOS, iOS, Android and other platforms, with plans that allow unlimited devices and varying billing periods.
Users choose Ipvanish for features such as connection speed, security protocols and device coverage; billing and cancellation terms depend on whether the subscription was purchased directly from Ipvanish or through an app store.
How to cancel Ipvanish
- Web (direct purchase via IPVanish website): Log in to IPVanish.com → My Account → Subscriptions → toggle off auto‑renewal → optionally click “Change Plan” → cancel subscription.
- Google Play (Android): Open Google Play Store → Profile → Payments & subscriptions → Subscriptions → select IPVanish → Cancel subscription.
- Apple App Store (iOS/macOS): Go to Apple ID Account Settings → Manage Subscriptions → select IPVanish → turn off auto‑renew / cancel subscription.
What happens when you cancel
When you cancel, your access typically continues until the end of the paid billing period for most purchases; immediate termination may occur in some app‑store scenarios depending on their terms. Auto‑renewal will stop if you successfully disable it, preventing future charges, but existing charges already processed are normally not reversed by cancellation alone.
Account data (such as your registered email and basic account record) is usually retained according to the provider’s privacy policy; cancellation does not automatically delete your account unless you request account deletion separately.
Will I get a refund?
Ipvanish’s refund rules depend on how and what you purchased. Annual or two‑year plans bought directly from IPVanish.com are eligible for a refund if you cancel within the provider’s 30‑day money‑back guarantee window. Monthly plans are generally not eligible for refunds, even if canceled within 30 days. Renewals are typically not refunded.
If you purchased through the Apple App Store or Google Play Store, refunds are governed by Apple or Google policies and you must cancel and request any refund through the relevant store. If a refund is appropriate but not offered, document your requests and contact support; if unresolved you can consider a chargeback or consumer complaint.
Ipvanish plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Month‑to‑Month | C$13.49 | Monthly | Unlimited devices, 30‑day money‑back guarantee (only on annual/2‑year plans) |
| 1‑Year Plan | C$45.33 total (~C$3.78/month) | Annual | Unlimited devices, 30‑day money‑back guarantee |
| 2‑Year Plan | C$79.99 total (~C$3.33/month) | Bi‑annual (2‑year) | Unlimited devices, 30‑day money‑back guarantee |
| Annual Plan (intro) | C$53.89 first year (~C$4.49/month) | Annual (introductory) | Unlimited devices, then renewal at C$102.99/year |
Your consumer rights in Canada
Under Canadian consumer protection laws, there is often a limited "cooling‑off" period (commonly around 10 days) for some purchases, but digital services can be treated differently if the service began immediately with the consumer’s consent. This means statutory cancellation rights may be restricted for VPN subscriptions that start instantly.
Nevertheless, the advertised 30‑day money‑back guarantee for qualifying Ipvanish subscriptions supplements statutory protections; if a policy appears unfair or is not honored, consumers in Canada may pursue remedies through provincial consumer protection offices, the Competition Bureau or via payment disputes (chargebacks) with their bank or card issuer. Document all communications and confirmations carefully in case you need to escalate.
Customer experiences
Many users praise Ipvanish for straightforward installation, a user‑friendly interface, stable speeds and responsive customer support; see examples of positive feedback on Trustpilot.
At the same time, negative reports exist: customers have described problems with cancellations not processing correctly, unexpected renewals, auto‑renew being re‑enabled, repeated charges after cancellation attempts, and difficulties obtaining refunds or resolving disputes; community threads with such complaints appear on Reddit and related forums.
Documentation checklist
- Account email and username used for the subscription.
- Order number, invoice or transaction ID (from IPVanish, Apple or Google receipts).
- Dates: subscription start date, renewal date and date(s) you attempted to cancel.
- Screenshots or PDFs of cancellation screens, confirmation messages and any support chat/email threads.
- Bank/credit card statements showing the charge(s) you dispute.
- If you send a written cancellation, send via registered mail (raccomandata A/R) and keep the proof of dispatch.
Common mistakes
Common errors include assuming canceling the app removes an App Store/Google Play subscription (you must cancel in the store if purchased there), failing to disable auto‑renew, or not retaining confirmation that the cancellation went through. Another frequent issue is waiting past the 30‑day guarantee window or not recognizing that renewals are often excluded from refunds. Example: a user disables auto‑renew on the website but purchased via Google Play - the store subscription remains active and will still renew unless canceled inside Google Play.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (direct purchase via IPVanish website) | Annual/2‑year plans eligible if canceled within 30 days; monthly plans generally not refundable; renewals typically not refunded. | Usually straightforward to cancel online; monitor for accidental auto‑renew reactivation (Low→Moderate). |
| Google Play (Android) | Refunds governed by Google Play policies; must request via Google. Eligibility varies by Google’s rules. | Moderate to difficult - refunds depend on Google’s review and timelines. |
| Apple App Store (iOS/macOS) | Refunds governed by Apple’s policies; must request via Apple. Eligibility varies by Apple’s rules. | Moderate - cancellation via Apple is straightforward, but refunds are at Apple’s discretion. |
After cancelling
After you cancel, save all confirmation and communication evidence. If you believe you are entitled to a refund and it is not offered, contact Ipvanish support first (see IPVanish support), then the app store (Apple or Google) if that’s where you purchased. For refunds through app stores use Apple’s subscription and refund pages such as Apple subscriptions and Apple’s report a problem page; for Google Play see Google Play refunds.
If you cannot resolve the dispute, consider a payment chargeback via your card issuer and filing complaints with the Competition Bureau or provincial consumer protection offices; general Canadian consumer guidance is available at Canada.ca - Consumer Affairs. If you send written notices to Ipvanish, send them by registered mail (raccomandata A/R) to obtain proof of dispatch.
Address
IPVanish
15th Floor, 114 5th Avenue
New York, NY 10011
United States
For postal correspondence, send via registered mail (raccomandata A/R) to ensure you have proof of dispatch and delivery tracking.