Cancellation service N°1 in United States
Contract number:
To the attention of:
Cancellation Department – Iscanner
66 W Flagler Street, Suite 900‑10023
33130 Miami
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Iscanner service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
17/01/2026
Cancellation Iscanner: Easy Method
What is Iscanner
iScanner is a mobile and web document scanning app that converts photos into scanned PDFs, offers basic PDF editing and storage, and provides premium features via subscriptions. It is distributed on iOS (App Store), Android (Google Play) and directly through the iScanner website.
How to cancel Iscanner
Cancelation steps depend on where you purchased the subscription. Deleting the app or your account does not stop an active subscription; you must cancel through the platform that billed you. You should cancel at least 24 hours before the trial ends or your next billing date to avoid auto-renewal.
- App Store (iOS): On your iPhone go to Settings → Your Name → Subscriptions → select iScanner → Cancel Subscription. Do not rely on deleting the app to cancel billing.
- Google Play (Android): Open the Google Play Store → Menu → Subscriptions → select iScanner → Cancel Subscription.
- Web (iScanner website): Sign in to the iScanner account on the iScanner website and manage/cancel subscriptions there. Subscriptions bought on the web are not controlled by the App Store or Google Play.
What happens when you cancel
When you cancel, auto-renewal is turned off so you will not be charged at the next billing date. You typically retain access to paid features until the end of the current paid period or trial window. Your saved scans and account data generally remain available, but policies about long-term data retention vary; consider exporting important documents before or after cancelation if you want backups.
Will I get a refund?
Refunds are handled differently depending on where you bought the subscription. Purchases made through the App Store or Google Play are subject to Apple or Google refund policies and may be refunded if you meet their eligibility requirements; you must request refunds through their support channels. Web purchases have no explicit iScanner refund policy posted - refunds for web purchases are not guaranteed by iScanner’s stated terms and will generally depend on applicable law, payment provider rules, or negotiations with the developer.
Iscanner plans and pricing
| Plan | Price (USD) | Period | Features |
|---|---|---|---|
| 1 week Pro 100GB storage | US$6.99 | Weekly | Pro access with 100 GB storage |
| 1 week Pro 10GB storage | US$4.99 | Weekly | Pro access with 10 GB storage |
| Premium (various tiers) | US$3.99 - US$19.99 | Varies by tier | Unlocks premium scanner/PDF features |
| Premium Scanner & PDF editor | US$12.99 | One-time or subscription | Scanner + PDF editor premium bundle |
| Lifetime subscription (promotional deals) | US$25 - US$40 | Lifetime | Full Pro access for lifetime (deal-based) |
Your consumer rights in Canada
Canadian consumer protection laws may provide cooling-off or cancellation rights for some digital purchases (often cited as around 14 days in practice), but iScanner’s own terms do not guarantee such a right. Refunds for in-app purchases are controlled by Apple or Google according to their policies. For web purchases, no explicit refund guarantee is published by iScanner; consumers may need to rely on statutory rights under federal or provincial law, or pursue dispute resolution through their payment provider or credit card issuer.
Customer experiences
Many users praise iScanner for saving time, ease of use, document quality, and practical features like organizing and emailing scans. Positive reports describe long-term satisfaction and useful integrations with mobile devices. However, recurring negative feedback includes complaints about a limited free tier, perceived misleading trials, unexpected auto-charges when a trial is not cancelled in time, difficulty cancelling for some users, and mixed responses from customer support. Some users have reported being charged after they thought they cancelled; such cases often involve platform billing or timing issues.
Documentation checklist
- Account email and username used with iScanner
- Date(s) of purchase, trial start and renewal charge(s)
- Receipt or order confirmation (App Store, Google Play, or web receipt)
- Subscription ID or order number if available
- Screenshots of subscription status in the App Store / Google Play / iScanner website
- Records of any contact with iScanner support (emails, ticket numbers)
Common mistakes
Common errors include deleting the app and assuming this cancels the subscription, waiting until the last minute and missing the 24‑hour cutoff for trials or renewals, and trying to cancel a web purchase via the App Store or Google Play (or vice versa). Other mistakes are failing to check which account was billed (e.g., a family member’s Apple ID), and not saving receipts or screenshots that help support refund requests or disputes.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; possible if Apple approves | Low to moderate - cancel via iPhone Settings; refunds via Apple support |
| Google Play (Android) | Refunds handled by Google; possible if Google approves | Low to moderate - cancel via Play Store; refunds via Google Play support |
| Web (iScanner website) | No explicit refund policy posted; governed by payment provider or applicable law | Moderate to high - cancel via iScanner website; refunds may be harder to obtain |
After cancelling
After you cancel, confirm the subscription shows as canceled in your App Store, Google Play, or iScanner account and keep a screenshot for your records. If you want a refund, submit a request to the platform that billed you (Apple or Google) or contact iScanner support for web purchases. If a refund is refused and you believe you have grounds under Canadian consumer law, consider contacting your payment provider or card issuer to dispute the charge and consult provincial consumer protection resources.
Helpful links: Apple - Request a refund, Google Play - Refunds, iScanner / BP Mobile - Contact, Government of Canada - Consumer Protection.
Address
BP Mobile (iScanner) - 66 W Flagler Street, Suite 900‑10023, Miami, FL 33130, USA