Cancellation service N°1 in Canada
Contract number:
To the attention of:
Cancellation Department – Istock
1240 – 20th Avenue S.E., Suite 313
T2G 1M8 Calgary
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Istock service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Istock: Easy Method
What is Istock
iStock is a stock media service that sells royalty‑free images, illustrations, video clips and audio under subscription or credit‑pack models. Customers can subscribe on the web or through mobile app stores (Apple App Store or Google Play), or buy on‑demand credits and licenses for individual downloads.
The company manages licensing, downloads and account settings; billing and refunds can depend on where the subscription was purchased (Apple, Google or iStock directly).
How to cancel Istock
- App Store (iOS): Cancel via Apple subscription management - open Settings > your name > Subscriptions, find the iStock subscription and tap Cancel. Alternatively cancel in iTunes on Windows. Apple handles cancellation and refunds for App Store purchases; iStock cannot cancel App Store subscriptions for you. For details see Apple Support.
- Google Play (Android): Open the Google Play app or visit play.google.com, go to Subscriptions, select the iStock subscription and choose Cancel subscription. Uninstalling the app does not cancel billing. For more see Google Play Help.
- Web (direct via iStock account): Sign in at iStock, go to Account or Subscription settings and turn off auto‑renewal or manage/cancel the subscription option there. Note that iStock’s terms state annual subscriptions generally cannot be cancelled mid‑term; disabling auto‑renewal prevents future charges but does not necessarily prorate or refund the current term.
What happens when you cancel
When you cancel a subscription through the App Store or Google Play, cancellation stops future renewals; you typically retain access until the end of the paid period. When you disable auto‑renewal or cancel a direct web subscription, access usually continues until the subscription term expires. Downloads and licenses already granted remain valid under the license terms.
iStock generally retains account data such as purchase history and license records; you should export or save any important invoices or license receipts before closing the account. If you send a written cancellation, keep proof of delivery (see Address section below).
Will I get a refund?
iStock’s published policy states that refunds for subscriptions or credit packs are generally not available. Annual subscriptions are usually non‑refundable mid‑term; monthly renewals are not refunded after renewal. Free‑trial situations are handled case‑by‑case: if you downloaded paid content during the trial you may not be eligible for a refund and may incur an administration fee; if you did not download content you may be eligible for a refund in certain circumstances.
Exceptions can apply under local law. In Canada, consumer protection rules or evidence of misleading sales practices can create rights to a refund. For purchases made through Apple or Google, refund requests are handled by those platforms according to their own policies; contacting Apple Support or Google Play Help is the first step for app store purchases.
Istock plans and pricing
| Plan | Billing | Price (CAD) |
|---|---|---|
| Monthly Subscription | Monthly | Varies |
| Annual Subscription | Annually (prepaid) | Varies |
| Credit Pack (on‑demand) | One‑time | Varies |
| Single Image/Asset | One‑time | Varies |
Your consumer rights in Canada
Canadian consumer protection laws can provide additional rights beyond iStock’s stated policies. Depending on the province and the facts, you may have a right to cancel or obtain a refund if the subscription terms were unclear, if you were misled, or if there is a statutory cooling‑off right for online purchases. You may also dispute charges with your credit card company and file complaints with provincial consumer protection agencies if you believe a business has acted unfairly.
Keep in mind that app‑store purchases are subject to Apple’s or Google’s rules - those platforms also have processes for refunds and disputes which operate independently from iStock’s own policies.
Customer experiences
Public reviews and complaint sites show a mix of feedback but a predominance of negative reports related to billing, cancellations and refunds. Common complaints include unexpected annual charges after a free trial, difficulty cancelling or being told an account was annual despite believing they signed up month‑to‑month, and slow or unhelpful customer service responses.
Some customers report successful cancellations and normal operation when using the correct platform cancellation flow (App Store or Google Play) or when turning off auto‑renewal on web accounts. Outcomes for refunds vary widely and often depend on whether the purchase was made via an app store or directly with iStock, and whether local consumer law applies.
Documentation checklist
- Account email and username used for iStock
- Date of purchase / subscription start and order or invoice number
- Proof of purchase (credit card statement or receipt)
- Screenshot of subscription settings showing current plan and renewal date
- Copies of any communications with iStock, Apple or Google support
- Registered‑mail receipt or delivery confirmation if you send a written cancellation
Common mistakes
Many users assume deleting the app cancels the subscription - uninstalling does not stop billing through the App Store or Google Play. Others assume a free trial automatically converts to month‑to‑month rather than an annual plan; read the subscription terms carefully before confirming. Failing to keep receipts, order numbers or screenshots makes it harder to dispute charges or prove what you agreed to.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple (case‑by‑case) | Low for cancellation; Medium for refunds |
| Google Play (Android) | Refunds handled by Google (case‑by‑case) | Low for cancellation; Medium for refunds |
| Web (direct via iStock) | Generally no refunds for mid‑term cancellations; exceptions under law | Medium to High |
After cancelling
After you cancel, save confirmation screens or emails showing the cancellation or auto‑renewal being turned off. Check your bank or credit card statements to ensure no further renewals are processed. If you need a refund and were charged unfairly, first contact the platform where you purchased (Apple Support: request a refund; Google Play: request a refund), then contact iStock support with your documentation if the purchase was direct.
If you must send a written cancellation or dispute letter to iStock in Canada, use registered mail for proof of delivery and keep the receipt. If you encounter problems you can also contact your credit card issuer to dispute charges and lodge complaints with your provincial consumer protection office.
Address
For registered‑mail cancellations or written correspondence send to:
1240 - 20th Avenue S.E., Suite 313, Calgary, Alberta, T2G 1M8, Canada