Cancellation service N°1 in Singapore
Contract number:
To the attention of:
Cancellation Department – Ivacy
38 Beach Road #29‑11, South Beach Tower
189767 Singapore
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Ivacy service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Ivacy: Easy Method
What is Ivacy
Ivacy is a virtual private network (VPN) service that provides encrypted internet connections, location masking, and access to geo-restricted content. It offers apps for major platforms and multiple subscription plans (monthly, yearly, multi‑year) and is operated by a company with operations tied to PMG Pte. Ltd.
How to cancel Ivacy
Cancellation steps depend on how you originally subscribed. Follow the applicable steps below to stop renewals and, if eligible, request a refund. If you paid directly on Ivacy’s website you must contact Ivacy support; App Store and Google Play subscriptions must be canceled through those stores. When sending a written cancellation request by post, use registered mail (for example, raccomandata A/R) and keep the receipt.
- App Store (iOS): Open iPhone Settings → [your name] → Subscriptions, find Ivacy (Ivacy Premium/in‑app purchase) and cancel. Ivacy states subscriptions cannot be canceled inside the app. See the App Store listing: Ivacy on the App Store.
- Google Play (Android): Open Google Play Store → Payments & Subscriptions → Subscriptions, find Ivacy and cancel. Uninstalling the app does not cancel the subscription.
- Direct (web) subscription: Email Ivacy support at support@ivacy.com requesting cancellation and refund (if eligible). Include your account email, order/transaction ID, date of purchase, and reason for cancellation. Refer to the legal/refund page: Ivacy Legal / Refund Policy.
- Porting / migration: If you are moving to PureVPN or another provider, cancel your Ivacy subscription first via the App Store or Play Store where applicable before migrating. See Ivacy migration info: Ivacy migration notice.
What happens when you cancel
When you cancel a subscription you typically retain access until the end of the paid period; cancellation prevents future automatic renewals. If you cancel an App Store or Google Play subscription, the store controls the cancellation and any refund; Ivacy cannot directly remove store renewals. Ivacy will stop charging future web/direct payments after processing your cancellation request, subject to their refund rules and any contractual terms. Account data retention and deletion follow Ivacy's privacy and legal policies - contact support if you need account closure or data removal.
Will I get a refund?
Refund eligibility depends on the purchase method and timing. For direct web purchases, Ivacy offers a money‑back guarantee: most new subscriptions (excluding monthly plans) have a 30‑day money‑back guarantee if you request within 30 days, the account is not suspended, you did not pay with non‑refundable methods, and you have not previously claimed a refund. Monthly plans generally have a 7‑day guarantee. Certain payment methods are non‑refundable (Bitcoin, BitPay, Perfect Money, Paymentwall, CoinPayments). Refunds are processed by Ivacy within 48 hours, but card issuers may take up to ~40 days to post the credit. Trial offers described as a "7‑day trial" may be non‑refundable - confirm the terms before subscribing. If you purchased via the App Store or Google Play, refunds are subject to those platform policies and their refund processes.
Ivacy plans and pricing
| Plan | Price (approx.) | Period | Features |
|---|---|---|---|
| 1‑Month Plan | C$ (approx. CA$13.50) | Monthly | All standard VPN features |
| 1‑Year Plan | C$ (approx. CA$54.00) | Annual | Same features, lower effective monthly cost |
| 5‑Year Plan | C$ (approx. CA$18.00 total; ~CA$0.30/month) | 5‑Year | Best long‑term value |
| In‑App (App Store - Premium) | C$14.49 - C$17.99/month; C$51.99 - C$61.99/year; C$129.99 one‑time | Various | Ivacy Premium via iOS in‑app purchases |
Your consumer rights in Canada
Canadian consumer protection requires clear cancellation and refund terms for digital subscriptions. If you bought via a third‑party platform (Apple App Store or Google Play), you must cancel through that platform; refunds are governed by that platform’s policies. For direct web purchases, Ivacy's advertised 30‑day (or 7‑day for monthly) refund policy should be honored when conditions are met. If Ivacy does not honor the stated policy, you may escalate a dispute with your payment provider (e.g., ask your credit card issuer for a chargeback) or contact your provincial consumer protection agency to lodge a complaint.
Customer experiences
User feedback is mixed. Some reviewers in Canada report responsive and helpful customer service that resolved subscription and app‑sync issues quickly; independent listings have shown high "would buy again" percentages with praise for specific support agents. At the same time, many Trustpilot and Reddit posts allege problems such as migration issues after PureVPN acquisition, delayed or refused refunds, difficulty cancelling, recurring charges after cancellation, and problems with "lifetime" plan handling. These mixed reports suggest that outcomes often depend on purchase method, timing, and the clarity of documentation submitted to support.
Documentation checklist
- Order confirmation or receipt showing purchase date and plan.
- Payment proof (credit card statement, transaction ID, or merchant receipt).
- Account email and username used for Ivacy.
- Screenshots of subscriptions (App Store/Google Play subscription page or Ivacy account page).
- Copies of correspondence with Ivacy support and dates of contact.
- Registered‑mail proof/receipt if you sent a postal cancellation letter.
Common mistakes
Users commonly assume uninstalling the app cancels the subscription - this does not stop renewals for App Store or Google Play subscriptions. Another frequent error is attempting to cancel an App Store subscription inside the Ivacy app; Apple requires cancellation via Apple ID settings. Some customers sign up for trials advertised as "free" but are charged a small fee (for example, $0.99) and then have difficulty obtaining refunds if they do not cancel in time. Failing to provide transaction IDs or proof of purchase when emailing support or not checking whether a chosen payment method is non‑refundable (cryptocurrencies, certain gateways) can also delay or prevent refunds.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds handled by Apple; subject to App Store policy and Apple review | Low to Medium (cancel via Apple ID; refunds via Apple's process) |
| Google Play (Android) | Refunds handled by Google Play; subject to Google policy and review | Low to Medium (cancel via Play Store; refunds via Google's process) |
| Direct / Ivacy website | Refunds per Ivacy policy: 30‑day money‑back for most plans (7 days for monthly); exclusions apply | Medium (email support with proof; may require follow‑up and allow processing time) |
| Porting / Migration (e.g., to PureVPN) | Must cancel original subscription first; refunds depend on original purchase method | Medium to High (requires coordinating cancellation and migration) |
After cancelling
After you cancel, monitor your payment method and keep copies of cancellation confirmations and any refund emails. If you do not receive a refund within the stated processing time, follow up with Ivacy support at support@ivacy.com and include your documentation checklist items. Review Ivacy’s legal/refund page for exact terms: Ivacy Legal / Refund Policy. If you subscribed through the App Store, check Apple’s support pages and request a refund via your Apple ID; App Store listing: Ivacy on the App Store. For disputes that cannot be resolved with Ivacy, contact your payment provider (credit card issuer) to request a chargeback or your provincial consumer protection agency for guidance.
Address
When sending postal correspondence (recommended by registered mail), address it to:
PMG Pte. Ltd., 38 Beach Road #29‑11, South Beach Tower, Singapore 189767