Cancellation Jane: Simple Process

What is Jane

Jane is a cloud-based practice management and scheduling platform used by clinics and individual practitioners to manage appointments, client records, billing, telehealth and communications. It provides different subscription tiers and add-ons to fit single practitioners and larger practices.

How to cancel Jane

• Sign in to your Jane account and check Settings or Subscription/Billing for a cancel option; follow the on-screen cancellation flow and confirm you receive an email confirmation.
• If you cannot cancel in-app, open a support ticket or email Jane’s customer support requesting cancellation; include your account email, business name, and last four digits of the payment method.
• If directed by Jane support or required by your contract, submit written cancellation (email or letter) following their instructions and retain proof of delivery; ask for a confirmation message or cancellation ID.
• If you’re billed through a marketplace or third party (app store, reseller), cancel through that provider as well and verify both subscriptions are stopped.

What happens when you cancel

When you cancel, renewal will stop so you will not be charged for future billing cycles. Access to paid features typically continues until the end of your current paid period (for example, the end of the month you’ve already paid for), after which your account will revert to any free tier or be suspended per Jane’s policy.

Your client records, appointment history and documents are subject to Jane’s data-retention and deletion policy. You should export or back up everything you need (clients, notes, billing history) before the end of service and confirm any data-deletion requests in writing. For privacy and record-keeping obligations in Canada, retain copies of clinical records as required by your regulatory body.

Will I get a refund?

Refunds depend on Jane’s billing policy and your specific subscription terms. Many SaaS providers do not refund a partial billing cycle already paid for, but exceptions can be made for billing errors, duplicate charges, or where local consumer protection rules require a remedy. If you believe a charge is incorrect, contact Jane support promptly with evidence (invoices, transaction IDs).

If Jane refuses a refund you think is warranted, you can ask your card issuer to dispute the charge (chargeback) or contact your provincial consumer protection office for guidance. Keep correspondence and receipts to support your claim.

Jane plans and pricing

Available add-ons: AI Scribe (C$15/practitioner/month), Group Telehealth (C$15/practitioner/month), Insurance Billing add‑on (C$20/month base + additional per license). Confirm current pricing in your account before cancelling.

Your consumer rights in Canada

In Canada, consumers have the right to clear and transparent information about subscription terms, renewal and cancellation methods. Provinces regulate specific consumer protections (for example, Ontario, British Columbia and Quebec have laws requiring clear disclosure of automatic renewals and contract terms). If charges are unauthorized or unclear, you may dispute them with your payment provider and seek assistance from federal and provincial consumer-protection agencies. This guide does not replace legal advice - if you have a complex dispute, consider contacting your provincial consumer affairs office or a lawyer.

Customer experiences

Customer reports are mixed: many practitioners say cancellation is straightforward when done through the account settings and when the support team responds promptly. Other users report delays when cancellations require manual processing or when add-ons/billing through third parties complicate the process. Common positive notes include helpful support agents and clear billing histories; common negative notes include needing to follow up for written confirmation and occasional billing that continued one cycle after cancellation until resolved.

Documentation checklist

• Account email and business name, subscription plan and billing cycle, last invoice(s) and transaction IDs, proof of payment (credit card statement), screenshots of cancellation or billing settings, support request/confirmation emails, exported client/clinical data you want to keep, written request for data deletion if needed.

Common mistakes

Not exporting data before the access period ends: practitioners sometimes lose easy access to reports or clinical notes because they wait until after cancellation. Forgetting to cancel add-ons or team member licenses can result in continued charges even after the main plan is cancelled. Assuming a marketplace or reseller cancellation also cancels Jane directly is another frequent error - always check both places. Not requesting written confirmation of cancellation can make disputes harder to resolve.

Comparative recap

After cancelling

After you cancel, confirm you receive a written cancellation confirmation and check your next bank/credit-card statement to ensure charges stop. Export client records, appointment history, invoices and any attachments you must retain for regulatory or business reasons. If you need to request permanent data deletion, send your request in writing and ask for written confirmation of deletion. For help and official resources, check Jane’s support pages and Canadian consumer resources.

Helpful links: Jane support and account pages (check your Jane account for the correct regional URL, or start at https://jane.app), Government of Canada consumer information: https://www.canada.ca/en/services/consumer.html, Financial Consumer Agency of Canada: https://www.canada.ca/en/financial-consumer-agency.html.

Address

John Reed by RSG Group Italia S.r.l., Servizio Clienti, Viale Fulvio Testi 29, 20162 Milano (MI), Italia