Cancellation service N°1 in Czech Republic
Contract number:
To the attention of:
Cancellation Department – Jetbrains
Na hřebenech II 1718/8
140 00 Praha 4
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jetbrains service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
16/01/2026
Cancellation Jetbrains: Easy Method
What is Jetbrains
JetBrains is a software company that develops integrated development environments (IDEs) and developer tools such as IntelliJ IDEA, PyCharm, WebStorm and related products. They sell licenses and subscriptions to individuals and organisations, with purchases made either directly via JetBrains’ online store and account system or through third‑party platforms and resellers.
How to cancel Jetbrains
How you cancel depends on how the subscription was purchased (directly from JetBrains, through an organisation admin, via the Apple App Store, Google Play, or a reseller). Follow the steps below for the pathway that matches your purchase.
- Direct/personal subscription: Sign in to your JetBrains Account, find the subscription and choose cancel; you will keep access until the end of the current billing period. For guidance see JetBrains’ article on cancelling personal subscriptions: Cancel a personal subscription.
- Commercial/organisation subscription: Ask your organisation’s account administrator to cancel or contact JetBrains sales/support; cancellation likewise usually stops renewal but preserves access until the period end. See: Cancel a commercial subscription.
- Apple App Store (iOS) purchases: Cancel and request refunds through Apple’s subscription management and refund system (JetBrains cannot cancel or refund App Store purchases directly).
- Google Play (Android) purchases: Cancel and request refunds via Google Play’s subscription and “Request a refund” / “Report a problem” flow; JetBrains cannot change Google’s decision.
- If you need to escalate a formal written notice, consider sending registered mail (raccomandata A/R) to JetBrains s.r.o. at their Prague address (see Address section below) or contact your reseller if purchased through a reseller.
What happens when you cancel
When you cancel a JetBrains subscription you normally retain access to the product until the end of the paid billing period; after that date the subscription will not renew and access to subscription‑only features will end. Cancellation alone does not automatically produce a refund; refund eligibility is governed by JetBrains’ store terms and any platform/reseller policies that apply. JetBrains may retain account and license records for administrative and legal purposes; if you need data removed, contact support and state your request explicitly.
Will I get a refund?
If you purchased directly from JetBrains’ store in a jurisdiction that grants a statutory right of withdrawal (including a 14‑day right for many consumers), you can request a full refund within that statutory window and JetBrains’ Terms of Purchase describe that right. For subscriptions purchased from JetBrains, JetBrains’ stated internal refund windows are typically 30 days for annual subscriptions and 7 days for monthly subscriptions for eligibility; requests within those windows are considered but are still subject to JetBrains’ review. Refunds outside those windows are generally not provided and pro‑rated refunds for annual subscriptions canceled after the refund window are not guaranteed. If you purchased via Apple App Store or Google Play, refunds must be requested through the respective platform and JetBrains cannot directly control those decisions.
Jetbrains plans and pricing
| Plan | Price | Period | Features / Notes |
|---|---|---|---|
| IntelliJ IDEA Ultimate - Commercial (DirectDial Canada) | C$1,816.00 | Annual | Commercial annual subscription (reseller listing) |
| JetBrains Business Subscription - IntelliJ IDEA (CDW.ca) | C$1,159.99 | Annual | Business subscription for 1 user, commercial |
| JetBrains Business Subscription - IntelliJ IDEA (CDW.ca variant) | C$774.99 | Annual | Business subscription, SKU variant |
Your consumer rights in Canada
For purchases made directly from JetBrains’ web store, Canadian consumers typically have a 14‑day right of withdrawal as set out in JetBrains’ Terms of Purchase; within that statutory period you can request a full refund. If you bought through Apple, Google Play, or a reseller, your rights and refund routes are governed by those platform or reseller policies rather than JetBrains’ direct refund policy. JetBrains also publishes internal refund windows (30 days for annual, 7 days for monthly) which it uses to evaluate subscription refund requests; beyond those windows approvals are discretionary.
Customer experiences
User feedback is mixed. Many users praise JetBrains IDEs for strong functionality, polished debugging and code assistance (for example, PyCharm’s inspections and intelligent completion). Others report problems including performance issues, occasional instability, disappointing responses from customer support, billing confusion, and frustrations around AI usage quotas and refund/credit policies. Online reviews and community posts reflect a range of positive product impressions and negative service or billing experiences.
Documentation checklist
- Order number / invoice number
- Account email / JetBrains Account ID
- Purchase date and payment method (card, PayPal, reseller)
- Subscription type (monthly, annual, commercial, personal) and product name
- Screenshots of billing charges, receipts, or subscription status
- Any prior support ticket IDs, correspondence, or refund requests
- Name and contact details for account admin (for organisation purchases)
Common mistakes
Common errors include attempting to cancel a subscription in the wrong place (for example, cancelling in the JetBrains Account when the purchase was made through Apple or Google), missing the vendor’s refund window (14‑day statutory or JetBrains’ 7/30 day windows), failing to save proof of purchase or invoice, and contacting the wrong support channel (consumer support vs. sales vs. platform support). Organisations sometimes assume individual users can cancel an account‑level commercial subscription when only an admin can. When disputing a charge, not documenting dates, payment receipts and prior communications makes resolution slower.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Direct purchase via JetBrains web store / JetBrains Account | Statutory 14‑day right of withdrawal applies in many jurisdictions (including Canada); JetBrains also uses 30‑day (annual) / 7‑day (monthly) internal windows for subscription refund requests; approvals are subject to review. | Medium - you can cancel in your account, but refund eligibility depends on timing and JetBrains’ review. |
| Commercial / organisation subscriptions | Similar cancellation behaviour (access until period end). Refunds are discretionary and handled case‑by‑case, typically via the organisation’s admin or JetBrains sales. | Medium - High - admin involvement and company billing policies can complicate refunds. |
| Apple App Store (iOS) | Refund and cancellation handled by Apple; JetBrains cannot directly issue refunds for App Store purchases. | High - must use Apple’s support and refund flows; JetBrains cannot influence Apple’s decision. |
| Google Play (Android) | Refund and cancellation handled by Google Play; JetBrains cannot directly issue refunds for Google Play purchases. | High - must use Google Play’s refund/reporting system; JetBrains cannot influence Google’s decision. |
After cancelling
Keep copies of your invoice, cancellation confirmation, and any support correspondence. If you purchased directly, review JetBrains’ Terms of Purchase for withdrawal and refund instructions: JetBrains Terms of Purchase. For refund procedures see JetBrains’ refund guidance: How can I get a refund? If your issue is unresolved, escalate via JetBrains sales/support channels or, for a formal written notice, send registered mail to the company address below. For App Store or Google Play purchases, use Apple’s or Google’s support pages to request refunds.
Address
For formal correspondence (registered mail) send to:
JetBrains s.r.o., Na hřebenech II 1718/8, 140 00 Praha 4, Czech Republic
Consider using registered/trackable delivery (for example, raccomandata A/R) if you need proof of delivery for escalation or consumer protection purposes.