Cancellation service N°1 in Australia
Contract number:
To the attention of:
Cancellation Department – Jira
Level 6, 341 George Street
2000 Sydney
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jira service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
11/01/2026
Cancellation Jira: Easy Method
What is Jira
Jira is a suite of issue- and project-tracking products from Atlassian commonly used for software development, IT service management, and general project tracking. It provides configurable workflows, issue types, reporting and integrations to help teams plan, track and release work.
Jira is offered as cloud-hosted subscriptions (Jira Software Cloud, Jira Service Management, etc.) and through mobile app storefronts; billing and cancellation procedures vary by how and where the subscription was purchased.
How to cancel Jira
- Web (Atlassian cloud dashboard): Log in at admin.atlassian.com as a Billing or Organization admin → Billing → Subscriptions → Manage → More actions → Cancel subscription. Your access normally continues until the end of the current billing cycle; after the paid period ends you should uninstall any paid apps. If you need immediate cancellation, contact the Atlassian billing team (use Atlassian support/billing channels from Atlassian Support).
- App Store (iOS): If you bought a Jira subscription through Apple, manage and cancel via your iOS device or Apple ID subscriptions (standard Apple handling applies).
- Google Play: If you purchased via Google Play, cancel from your Google Play subscriptions (standard Play Store behavior applies).
What happens when you cancel
When you cancel a Jira cloud subscription via the Atlassian admin portal, access typically continues until the end of the current billing cycle. After the paid period ends, the subscription stops renewing and the tenant’s paid features are removed; in some cases you must uninstall paid apps once the subscription has ended.
If you require immediate termination, Atlassian’s billing team can be contacted to request immediate cancellation, but terms such as pro-rated refunds or immediate deletion of data depend on billing and product policies. Export any data you need before the subscription ends and consult Atlassian documentation for data retention and export procedures at Atlassian Support.
Will I get a refund?
For Atlassian cloud subscriptions, refunds are available in limited circumstances: monthly subscriptions can be refunded within the first paid month after a trial, and annual subscriptions may be refunded if requested within 30 days of payment. Outside those windows, refunds are not guaranteed and are handled case-by-case by Atlassian.
In Canada, general distance‑selling rules provide a 14‑day cooling‑off period for online purchases, but that does not automatically create a right to refund for all digital subscriptions. Provincial consumer-protection laws may require clear refund and cancellation disclosures and may offer additional remedies if contractual information is missing or services are misrepresented.
Jira plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Internal institutional example - Western University (Jira Software Cloud, cost-recovery) | C$12.50 per project + C$5 per user/month (as of May 1, 2025) | Monthly | Cost-recovery pricing used internally for hosted Jira at Western U |
| Jira Cloud Standard (commercial) | US$7.91 - 9.05 per user/month | Monthly | Per-user billing, volume discounts, Free plan up to 10 users |
| Jira Cloud Premium (commercial) | US$14.54 - 18.30 per user/month | Monthly | Advanced admin, automation, AI, SLA, unlimited storage |
Your consumer rights in Canada
Under Canadian distance‑selling rules consumers generally have a 14‑day cooling‑off period for online purchases which can entitle them to a full refund, but this does not automatically create a refund right for all digital subscriptions. Provincial laws (for example, in Québec or Ontario) may add protections such as requiring clear disclosure of cancellation and refund terms or providing recourse where information was omitted or services were misrepresented.
If you believe a merchant has failed to disclose contract terms or misrepresented services, you can raise the issue with the merchant first and, if unresolved, with your provincial consumer-protection office for advice on next steps.
Customer experiences
Reviews in Canada show a mix of positive and negative experiences. Many users praise Jira’s powerful structure, customizable workflows, automation and integrations (for example, GitHub), and consider it good value for complex projects. Sources include Capterra Canada and GetApp Canada where users note flexibility and robustness.
Negative feedback commonly mentions a steep learning curve for non-technical users, a cluttered or complex user interface, occasional performance issues on very large instances, and frustrations around cancellations or perceived difficulties with account deletion and renewals, as seen in some Trustpilot reports.
Documentation checklist
- Admin account credentials (Billing or Organization admin), subscription name/ID, and billing contact details
- Recent invoices or receipts and the payment method used (credit card / store receipt)
- List of active users and apps/add-ons tied to the subscription
- Exported backup of issues, attachments and configuration you need to keep
- Record of the cancellation date and any confirmation from Atlassian or the app store
Common mistakes
One common mistake is assuming cancellation works the same regardless of purchase channel: cancelling in admin.atlassian.com does not cancel subscriptions billed through Apple or Google Play, and vice versa. Another frequent error is not having the required Billing or Organization admin rights, which prevents completing cancellation in the cloud admin portal.
Users also sometimes expect automatic refunds after cancellation; Atlassian’s refund windows are limited and store-purchased subscriptions are subject to Apple or Google refund policies. Finally, a practical mistake is failing to export needed data before the paid period expires, which can make recovery more difficult.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| Web (Atlassian cloud dashboard) | Refunds possible within first paid month for monthly and within 30 days for annual subscriptions; otherwise limited | Low - must be Billing/Org admin; straightforward via admin.atlassian.com |
| App Store (iOS) | Refunds handled by Apple; policies and timeframes vary (manage via Apple ID subscriptions) | Low - cancel via device or Apple ID settings |
| Google Play | Refunds handled by Google Play; policies and timeframes vary | Low - cancel via Google Play subscriptions |
After cancelling
After you cancel, confirm you have a cancellation confirmation or ticket number, export any required data, remove or downgrade users and uninstall paid apps once the subscription has fully stopped. For cloud cancellations and support, start at admin.atlassian.com and Atlassian Support. For store purchases, use Apple’s subscription help (Manage subscriptions on your iPhone or iPad) or Google Play’s subscriptions help (Cancel, pause, or change a subscription).
If you have a refund dispute that you cannot resolve with Atlassian or the platform store, consider contacting your payment provider (credit card company) or your provincial consumer-protection office for guidance.
Address
Atlassian Pty Ltd, Level 6, 341 George Street, Sydney NSW 2000, Australia