Cancellation service N°1 in Puerto Rico
Contract number:
To the attention of:
Cancellation Department – Jobhero
City View Plaza II, 48 Road 165, Suite 6000
00968 Guaynabo
Subject: Contract Cancellation – Certified Email Notification
Dear Sir or Madam,
I hereby notify you of my decision to terminate contract number relating to the Jobhero service. This notification constitutes a firm, clear and unequivocal intention to cancel the contract, effective at the earliest possible date or in accordance with the applicable contractual notice period.
I kindly request that you take all necessary measures to:
– cease all billing from the effective date of cancellation;
– confirm in writing the proper receipt of this request;
– and, where applicable, send me the final statement or balance confirmation.
This cancellation is sent to you by certified email. The sending, timestamping and integrity of the content are established, making it equivalent proof meeting the requirements of electronic evidence. You therefore have all the necessary elements to process this cancellation properly, in accordance with the applicable principles regarding written notification and contractual freedom.
In accordance with the Consumer Rights Act 2015 and data protection regulations, I also request that you:
– delete all my personal data not necessary for your legal or accounting obligations;
– close any associated personal account;
– and confirm to me the effective deletion of data in accordance with applicable rights regarding privacy protection.
I retain a complete copy of this notification as well as proof of sending.
Yours sincerely,
13/01/2026
Cancellation Jobhero: Easy Method
What is Jobhero
JobHero is an online career tool that helps users build resumes and cover letters, offering AI-powered suggestions and multiple formatting options. It is accessed via web and mobile apps and offers subscription-based features such as resume builders and templates.
How to cancel Jobhero
- If you subscribed through the App Store (iOS), cancel the subscription in your Apple ID subscription settings - JobHero cannot cancel Apple-managed subscriptions for you. See Apple support for steps and refunds: Manage subscriptions on iPhone or iPad.
- If you subscribed through Google Play (Android), cancel via Google Play > Payments & subscriptions > Subscriptions - refunds and subscription control are handled by Google: Manage subscriptions on Google Play.
- If you purchased via the web (jobhero.com), check your account dashboard for a subscription or billing section to cancel; if no self-serve option appears, contact JobHero support with your account email and order details and request cancellation.
- When cancelling, keep a copy of receipts, subscription confirmation, and any cancellation confirmation (screenshot or email) so you can prove the cancellation date and method if billing continues.
What happens when you cancel
When you cancel a subscription managed by Apple or Google, the app will typically remain accessible until the end of the current paid period and then stop renewing. For web subscriptions, access is generally retained until the paid period ends unless JobHero’s support confirms immediate termination. Data you created in the account (resumes, drafts) is usually retained by the service, but JobHero’s public policy on data retention and account deletion was not explicitly found; if you need content removed, request account deletion from support and keep written confirmation.
Will I get a refund?
Refunds for purchases made through the App Store or Google Play are governed by Apple’s and Google’s refund policies respectively - you must request refunds via those platforms. No explicit, publicly posted JobHero refund policy (such as a 14‑day right to cancel) was found; for web purchases, refunds appear to be at JobHero support’s discretion. If you believe you were charged after cancellation, gather receipts and correspondence and contact the platform or JobHero support to request a refund.
Jobhero plans and pricing
| Plan | Price | Period | Features |
|---|---|---|---|
| Not specified (likely promotional or tiered) | $3 (user review, likely USD) | One-time / trial | Access to resume builder tools (details not clear). Prices likely reported in USD; check Canadian App Store/Google Play for CAD pricing. |
| Not specified (likely subscription) | $5 per month (user review, likely USD) | Monthly | Continued access (details not clear). Prices likely reported in USD; check Canadian App Store/Google Play for CAD pricing. |
| Standard JobHero subscription | $19 per month (comparison listing, likely USD) | Monthly | Resume builder (details not clear). Prices likely reported in USD; check Canadian App Store/Google Play for CAD pricing. |
Your consumer rights in Canada
Canadian consumers may have protections under federal and provincial consumer laws covering digital goods and subscription services - for example, requirements for clear disclosure of recurring charges, the right to cancel auto‑renewal, and rules about automatic renewals and refunds that vary by province. These legal protections can supplement platform rules (Apple/Google) and any JobHero terms; if you believe your consumer rights were breached (for example undisclosed renewal or ongoing billing after cancellation), you can complain to your provincial consumer protection office and provide documentation of the transaction and cancellation attempts.
Customer experiences
Public reviews show a mix of experiences: many users praise JobHero’s user friendliness and AI-powered resume and cover-letter suggestions, plus variety of formatting options (see user reviews on Trustpilot). However, some customers report billing issues such as duplicate charges or continuing billing after cancellation; these reports suggest extra care when cancelling and keeping receipts and cancellation confirmations.
Documentation checklist
- Account email and username used with JobHero.
- Order receipt or purchase confirmation (email or screenshot).
- Subscription ID or transaction ID (from App Store, Google Play, or JobHero invoice).
- Date of purchase and date you attempted cancellation.
- Screenshots of subscription status in App Store / Google Play or JobHero account dashboard.
- Any email correspondence or chat transcripts with JobHero or platform support.
Common mistakes
Users commonly try to delete the app but forget that the subscription keeps renewing through the App Store or Google Play; deleting an app does not cancel the underlying subscription. Another frequent error is contacting the wrong support channel - for Apple/Google purchases you must request refunds or manage subscriptions through the platform, not JobHero’s web support. Some people assume a web purchase automatically follows the platform refund rules or that a single cancellation request will immediately stop billing without confirmation; always save a confirmation of cancellation and verify the subscription status in your platform account.
Comparative recap
| Method | Refund | Difficulty |
|---|---|---|
| App Store (iOS) | Refunds governed by Apple; request via Apple’s report-a-problem or support pages. | Low for cancellation via Apple subscription settings; refunds handled by Apple (moderate process). |
| Google Play (Android) | Refunds governed by Google Play; request via Google Play support. | Low for cancellation via Google Play subscriptions; refunds handled by Google (moderate process). |
| Web (jobhero.com) | Refunds not explicitly stated publicly; likely at JobHero support’s discretion. | Moderate to difficult - may require contacting JobHero support and providing documentation. |
After cancelling
After cancellation, verify your subscription status in the App Store or Google Play subscriptions page or in your JobHero account dashboard and keep screenshots or emails showing the cancellation date. If you need to request a platform refund, use Apple’s or Google’s refund processes: Apple subscriptions and Google Play subscriptions. For web purchases or to contact JobHero directly, start at jobhero.com. For community feedback and reported issues, see JobHero reviews on Trustpilot. If billing continues despite cancellation, escalate with the platform or your payment provider and, if needed, your provincial consumer protection office in Canada.
Address
City View Plaza II, 48 Road 165, Suite 6000, Guaynabo, PR 00968, Puerto Rico (you may send correspondence by registered mail - raccomandata A/R - if you need delivery confirmation).